WTF, Wow Mod Bargains...THANKS A LOT. Irate customer.

e92m3allday · 05-14-2013, 11:32 PM

Quote:

Originally Posted by MRSSIIM3

Get over it

If you had any business knowledge, you'd know that a simple cost benefit analysis would show that the extra quality control measure to ensure that the 1/1000 times a mistake like yours happens, it's cheaper to just replace it for free for the customer instead of add a quality control measure to prevent the issue. Go back to school.

No need to diss the OP..... If it happened to you, you would be pissed, END of story. I am pretty sure you wouldn't be crediting the companies wise decision to replace the products in these types of instances instead of the addition of "Quality control." Firstly, that's bad business IMO (absolutely nothing against Mod Bargains). Quality control isn't even necessary in this instance, this could have been prevented with a quick glance by the same person who packaged the filter.

Ranting on here before receiving a response from Mod Bargains may not have been the most ethical decision, but..... I understand your fury. A lot of times we expect simple things to go so perfectly since they're so simple, which is why we are so let down when it goes wrong! But as MRSSIIM3 said, mistakes happen. Good luck, I am sure Mod Bargains will fix the issue with no problem.

1cleanm6 · 05-14-2013, 11:52 PM

1. calm down

2. its just a filter, they will make it right

3. itll be ok, life will go on, I promise

UGADawgFan · 05-15-2013, 01:05 AM

Quote:

Originally Posted by e92m3allday

No need to diss the OP..... If it happened to you, you would be pissed, END of story. I am pretty sure you wouldn't be crediting the companies wise decision to replace the products in these types of instances instead of the addition of "Quality control." Firstly, that's bad business IMO (absolutely nothing against Mod Bargains). Quality control isn't even necessary in this instance, this could have been prevented with a quick glance by the same person who packaged the filter.

Ranting on here before receiving a response from Mod Bargains may not have been the most ethical decision, but..... I understand your fury. A lot of times we expect simple things to go so perfectly since they're so simple, which is why we are so let down when it goes wrong! But as MRSSIIM3 said, mistakes happen. Good luck, I am sure Mod Bargains will fix the issue with no problem.

100% agree, and I apologize for my overreaction. I still contend a mistake would have been sending the wrong part entirely. This was someone making a decision to sell an "open-box", slighty-dinged up part as new. That's what's infuriating.

cwg · 05-15-2013, 05:18 AM

OP had every right to share with the forum what he received for his hard earned money, and I agree its not the amount its the principal. He was under no ethical or other obligation to first allow the vendor to correct it. He reported what happened and how he felt about it.

If you order a new part - you should receive a new part. On the other hand - Shit happens and mistakes happen. The test of the vendor is what they do to correct their mistake. OP will no doubt make a post telling us if the vendor makes it right. I have no problem ordering from a vendor who admits to a mistake and makes it right.

JJunkins · 05-15-2013, 07:50 AM

1. Throw that crappy thing into the woods. (not literally)
2. Call the guys at IND to set you up right.

hlmiii · 05-15-2013, 08:10 AM

Anyone here ever ... made a mistake?

Give MB - and any vendor/seller - a chance.
If it turns out okay - great and move on.
If not - flame ON.

OP - Post #27 is decent.
So good luck.

DopeM3 · 05-15-2013, 11:36 AM

Quote:

Originally Posted by 1cleanm3

1. calm down

2. its just a filter, they will make it right

3. itll be ok, life will go on, I promise

+1

Again, just an air filter. Give the vendor the chance to make it right. Was it wrong for them to send that thing, of course, but EVERYONE make mistakes. Let them make it right. Simple dude.

UGADawgFan · 05-15-2013, 12:57 PM

Update: Mod Bargain's got in touch with me to fix this issue. One of the managers was himself shocked that this was sent out and is going to figure out what happened. I again apologize for my rant, however, I still feel like someone should have caught it before sending it.

Thank you Mod Bargain's for fixing this quickly.

cwg · 05-15-2013, 01:19 PM

And I for one, now have a better opinion of mod bargains than I had before this thread was started.

Rewted · 05-15-2013, 01:37 PM

So you post this without giving them a chance to fix the issue?

Let me get you a glass of champagne, you need to reflect.

e92m3allday · 05-15-2013, 03:11 PM

Quote:

Originally Posted by cwg

And I for one, now have a better opinion of mod bargains than I had before this thread was started.

+1

suprafrank · 05-16-2013, 04:42 AM

I got mine from Amazon.com. Where is the K&N box that the filter should be packaged in??? It looks like used.

toddcc1 · 05-17-2013, 11:27 AM

Quote:

Originally Posted by UGADawgFan

Update: Mod Bargain's got in touch with me to fix this issue. One of the managers was himself shocked that this was sent out and is going to figure out what happened. I again apologize for my rant, however, I still feel like someone should have caught it before sending it.

Thank you Mod Bargain's for fixing this quickly.

I think the silver lining is the OP posted his displeasure and then we got to see the resolution from Mod. Thus, if he hadn't posted, there wouldn't be a +1 to Mod. In essence, positive consumer confidence in Mod Bargain can be attributed to the OP's post and how quickly they responded. OP shouldn't have to wait 48 hours for resolution, it should be within hours.

C-M2 · 05-17-2013, 12:30 PM

Quote:

Originally Posted by toddcc1

OP shouldn't have to wait 48 hours for resolution, it should be within hours.

He should have also Called Modbargins directly instead of posting. If he called or didn't I'm not sure because he never posted that he did. Also, I'm 99% sure if a phone call was made the issue would have been handled that moment. I've had nothing but great experiences with Modbargins in the past 6 years.

BIGW0RM · 05-17-2013, 12:47 PM

Quote:

Originally Posted by MRSSIIM3

Quote:

Originally Posted by UGADawgFan

Bash me all you want, but this thing should have never left in a shipment. Someone should have looked at this and said "gee, this probably shouldn't be sold as new or perhaps even at all"

Get over it

If you had any business knowledge, you'd know that a simple cost benefit analysis would show that the extra quality control measure to ensure that the 1/1000 times a mistake like yours happens, it's cheaper to just replace it for free for the customer instead of add a quality control measure to prevent the issue. Go back to school.

Wow... You're nuts. I'd be pissed they wasted MY time. Mistake happen, but that's far from a mistake.

toddcc1 · 05-17-2013, 07:08 PM

Quote:

Originally Posted by Smg Ftw

He should have also Called Modbargins directly instead of posting. If he called or didn't I'm not sure because he never posted that he did. Also, I'm 99% sure if a phone call was made the issue would have been handled that moment. I've had nothing but great experiences with Modbargins in the past 6 years.

And defeat the purpose of a public forum? With your experience, coupled with his, if anything it solidifies the point that they are a reputable vendor.

Grail05 · 05-18-2013, 10:47 AM

the last time i used K & N was decades ago with my honda civic.... back then i knew they are piece of shit...

not surprised..

1MOREMOD · 05-18-2013, 11:06 AM

Quote:

Originally Posted by w00tw00t

actually this looks like a fake K&N filter..

agreed.

Endless619 · 05-18-2013, 12:25 PM

Quote:

Originally Posted by Sean05

the last time i used K & N was decades ago with my honda civic.... back then i knew they are piece of shit...

not surprised..

Damn...lol They were an ok filter back in the day IMO. I had one on my S2000 then moved to J's Racing, Mugen, then finally ASM. lol I went up the food chain. lol

manari06 · 05-18-2013, 03:09 PM

Now that's a shitty move from Mod bargains!!!!

UGADawgFan · 05-20-2013, 11:45 AM

Quote:

Originally Posted by Endless619

Damn...lol They were an ok filter back in the day IMO. I had one on my S2000 then moved to J's Racing, Mugen, then finally ASM. lol I went up the food chain. lol

So I just received the new filter from Mod Bargains. The quality of the new filter is so much better than the first one- looks/feels like a K&N should.

Not only that, but it turns out the first filter I received was the "Euro" version for the newer M3's and it wouldn't have fit anyway. First one was about 2" longer than the new one.

335diesel · 06-27-2016, 11:33 PM

LOL, my Mom is blind and she would take offense to that - and she doesn't offend easily.

If you defend MB then maybe you should look around the various BMW forums. M-dB-rgains suck, they lie and they waste people's time.

And all those people talking about contacting them: I contacted them daily, and multiple times about my order - and was lied to - daily - about the status of my order.

05-14-2013, 11:52 PM	#24
1cleanm6 Brigadier General 491 Rep 3,666 Posts Drives: M5 comp/Range/i3S Join Date: Feb 2008 Location: Earth iTrader: (7)	1. calm down 2. its just a filter, they will make it right 3. itll be ok, life will go on, I promise
	Appreciate 0 Quote

05-15-2013, 05:18 AM	#26
cwg Captain 47 Rep 722 Posts Drives: 2017 M4 ZCP. AZB on black Join Date: Nov 2010 Location: Kailua, HI iTrader: (0)	OP had every right to share with the forum what he received for his hard earned money, and I agree its not the amount its the principal. He was under no ethical or other obligation to first allow the vendor to correct it. He reported what happened and how he felt about it. If you order a new part - you should receive a new part. On the other hand - Shit happens and mistakes happen. The test of the vendor is what they do to correct their mistake. OP will no doubt make a post telling us if the vendor makes it right. I have no problem ordering from a vendor who admits to a mistake and makes it right.
	Appreciate 0 Quote

05-15-2013, 08:10 AM	#28
hlmiii Lieutenant 86 Rep 541 Posts Drives: '11 1M '10 M5 '05 M3 '12 CRT Join Date: Nov 2008 Location: Houston iTrader: (1)	Anyone here ever ... made a mistake? Give MB - and any vendor/seller - a chance. If it turns out okay - great and move on. If not - flame ON. OP - Post #27 is decent. So good luck.
	Appreciate 0 Quote

05-15-2013, 12:57 PM	#30
UGADawgFan Major 590 Rep 1,017 Posts Drives: 991.1 GT3, B9 S4, E92 M3, G05 Join Date: Apr 2013 Location: Woodstock, GA iTrader: (3)	Update: Mod Bargain's got in touch with me to fix this issue. One of the managers was himself shocked that this was sent out and is going to figure out what happened. I again apologize for my rant, however, I still feel like someone should have caught it before sending it. Thank you Mod Bargain's for fixing this quickly.
	Appreciate 0 Quote

05-15-2013, 01:19 PM	#31
cwg Captain 47 Rep 722 Posts Drives: 2017 M4 ZCP. AZB on black Join Date: Nov 2010 Location: Kailua, HI iTrader: (0)	And I for one, now have a better opinion of mod bargains than I had before this thread was started.
	Appreciate 0 Quote

05-15-2013, 07:50 AM	#27
JJunkins M3GAHTZ 15 Rep 232 Posts Drives: 2014 S4 Join Date: Nov 2012 Location: Atlanta, GA iTrader: (0)	1. Throw that crappy thing into the woods. (not literally) 2. Call the guys at IND to set you up right.
	Appreciate 0 Quote

05-15-2013, 01:37 PM	#32
Rewted Captain 331 Rep 910 Posts Drives: M3 Join Date: Mar 2007 Location: Canada iTrader: (0)	So you post this without giving them a chance to fix the issue? Let me get you a glass of champagne, you need to reflect.
	Appreciate 0 Quote

05-16-2013, 04:42 AM	#34
suprafrank Enlisted Member 15 Rep 46 Posts Drives: e92 M3 Join Date: Apr 2012 Location: NorCal iTrader: (0)	I got mine from Amazon.com. Where is the K&N box that the filter should be packaged in??? It looks like used.
	Appreciate 0 Quote

05-18-2013, 10:47 AM	#39
Grail05 Putcha ang ganda... 301 Rep 5,443 Posts Drives: 17 F82 M4 Join Date: Feb 2010 Location: Los Angeles, Brea CA. iTrader: (10)	the last time i used K & N was decades ago with my honda civic.... back then i knew they are piece of shit... not surprised.. __________________
	Appreciate 0 Quote

05-18-2013, 03:09 PM	#42
manari06 Major 148 Rep 1,127 Posts Drives: 2013 E92 M3, 2016 X5 50i Join Date: Jan 2010 Location: Pueblo West, CO iTrader: (6) Garage List 2013 BMW M3 E92 [9.50] 2007 335I Coupe [10.00]	Now that's a shitty move from Mod bargains!!!! __________________ I Am The Strength Behind The Fight!
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06-27-2016, 11:33 PM	#44
335diesel New Member 0 Rep 10 Posts Drives: 335d Alpine White Join Date: Jun 2016 Location: Atlanta, GA iTrader: (0)	LOL, my Mom is blind and she would take offense to that - and she doesn't offend easily. If you defend MB then maybe you should look around the various BMW forums. M-dB-rgains suck, they lie and they waste people's time. And all those people talking about contacting them: I contacted them daily, and multiple times about my order - and was lied to - daily - about the status of my order.
	Appreciate 0 Quote