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02-15-2013, 03:12 PM | #23 |
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i don't know electronically what the short will affect, and I wouldn't have the tools to clear our the code or do any resets on the engine computer. But swapping an ignition coil and plug is a simple DIY. There's a DIY on our forum for this...
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02-15-2013, 03:13 PM | #24 |
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I wish i could but that is all i was told by the dealer...
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02-15-2013, 03:15 PM | #25 | |
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OP needs to remove the aftermarket devices one at a time to find out what is causing the errors.
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02-15-2013, 03:15 PM | #26 |
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Thanks for your thoughts...
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02-15-2013, 03:16 PM | #27 |
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There's a few 2012 and 2013 models on this forum that went in with random misfire issues. I think some dealers replaced the coils (and likely the plugs) as the remedy. there was a mention this affected post-2011 cars, for some reason.
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02-17-2013, 07:31 AM | #28 | |
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02-17-2013, 08:41 AM | #29 |
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UPDATE
As of Now the dealer decided to stop working on it as they replaced the coil on cylinder 1 and put a new ecu in.
After replacing the coil they had a 6' spark shoot out of the coil unit. Now i have to remove my aftermarket wiring for them to have no more else to point but themselfs. (have to towe the car to my radar/alarm installer 40 minutes away) they will remove all 3rd party wiring. When back to normal we will see whats next.
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02-17-2013, 10:09 AM | #30 |
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Good luck BigApple - please keep us updated.
I was just telling one of my friends that I was going to get a professional radar detector installed in my next car - now I'm thinking twice. |
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02-17-2013, 10:36 AM | #31 | |
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i spent over $6500 to have it all installed Alarm/Radar/RearviewCamera Have it done right is nice but the Dealerhip doesnt care even if done right. I will pay for the towing, Removal and towing back to another dealership. IF the problem still shows. I will make sure they will pay for my costs doing all the work for nothing.
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02-17-2013, 11:52 AM | #32 |
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Let me tell you a story. When I worked as a tech. We had a 2 week old car came in with brake problems (or lack of). After diagnosing,I came to the conclusion that the brake booster was the problem. While dis assembly I quickly realized that the "professional" installed alarm was the culprit. During instalation, they had drilled through the firewall, guess what, they had drilled the brake booster. The owner went through the roof when he was given the bill. Swore to take us to court, even filed a complaint with BAR. But it was the installers fault.
Why the story? Goes to show professional installer makes mistakes too. Sometimes once the damage is done, even if you remove the culprit its too late. I say at this point pay to get it fixed no matter what it cost, just make sure you have everything documented. It will come down to a point you can either go after your warranty if they cant prove anything, or installer if it was proven he damaged the car due to his work. Worse case call your insurance company see if they can cover the damages done. |
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02-17-2013, 11:56 AM | #33 | |
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Last edited by BigApple; 02-17-2013 at 12:23 PM.. |
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02-17-2013, 12:50 PM | #34 |
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Get everything in writing. If the dealer will blame the aftermarket parts or install then, they need to put it in writing on the RO or invoice. I would not recommend paying or authorizing anything without it being written down.
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02-17-2013, 03:33 PM | #36 |
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02-18-2013, 08:57 AM | #37 |
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It's an easy install and when done correctly will not hurt the car whatsoever.
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02-18-2013, 10:05 AM | #38 |
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Thetech: It seems your advice is most unuseful here. Telling someone to go back to their dealer and say "You need to prove it was the aftermarket stuff otherwise you need to keep working on the car" Its just basic social skills and dealing with people that should really tell you that this approach will get him nowhere. You catch more bee's with honey is a saying that comes to mind. Even if you speak the truth, the delivery of information is suspect.
Personally I would have (too late now if you took the other approach OP) was went and said : Hey, I really really appreciate you guys taking the time to look into this when it very well could have been the other installer's mistake. I am going to go talk to the other people and get a list of what was done exactly for their install and bring it back to you. I am happy to pay for diagnostics out of pocket and repairs if you guys are sure it was their fault, no problem at all. I just appreciate you taking care of this and I would like to put a good word in for how helpful you have been and how out of your way you went to help with your manager. Let me know if you want me to pay out of pocket before hand or just bill me. ..... 9 times out of 10 this will have had them continue to work on his car and do it willingingly and happily. Probably would go the extra step and do it even more quickly. Empowering someone to want to do it for you rather than strongarming is a lesson 99 percent of people need to learn. Sure 1/10 dealers may demand money upfront, refuse the repair etc. However that puts you on par with the 9/10 dealers who would refuse working on it if you strongarm them. Just my .02 In the end, when your installing electronics on modern cars its an entire crapshoot if you need to access the ecu which is essentially everything. The install on an m3 with an entirely different ECU is different on your past 335 and every other model year of bmw. I have no doubt it was the installer. If it was not than do as everyone is saying and get documentation. Good luck! |
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02-18-2013, 10:18 AM | #39 | |
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02-18-2013, 10:33 AM | #40 | |
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Your way as I mentioned will not get you here 9 out of 10 times. It may eventually happen but certainly not quickly in the majority of cases. Nothing will make a dealer be less cooperative and slow at resolution than strongarming them. So while it probably feels good to you to be the "tough" guy with the dealer, it gets no results. Life is all a game in one sense or another. The OP is here for advice and I would rather him have advice that will get him his desired outcome. We can of course simply agree to disagree |
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02-18-2013, 11:09 AM | #41 | |
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Dealers/Technicians are people too. No one is going to go out of their way to help when threats/ultimatums are involved, or when a customer is telling them how to perform their job.
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02-18-2013, 11:22 AM | #42 | |
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Takes virtually any situation when you want someone to do something for you and enables you to actually get them to be literally excited to want to help you and do what it is you desire and the cool thing is they are doing it all out of their own desire to please you because you confronted them on a way that made them feel that way. When humans are confronted or someone is confrontational, before we even have time to think about the situation, we automatically react with any possible way that will oppose the other person, be unhelpful and fight against them. That happens before we even can rationalize what the other person actually even wanted or requested. Listen, Tech and anyone else can go handle their life in anyway they want and I am not telling anyone to change. But since the OP asked for advice, my .02 is taking this approach. No biggie if anyone wants to take their own approach and if they have an even better way than I would love to hear and learn! I ain't perfect and don't know everything by far!! What I do know from experience is having people want to help you is much easier and productive than forcing people to do something for you. Maybe I am crazy lol |
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02-18-2013, 11:30 AM | #43 |
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Coming from personal experience.
Someone needs to authorize the work to be done. So if theres a slight chance warranty claims will be denied, the customer needs to authorize the estimated job. If in fact its a warranty issue then the customer is not charged. Now if in fact it was caused by aftermarket product or outside source. Then it is put in writing, explained to the customer then he is billed. Now if the customer does not want to authorize thee work (sign the RO) he is then turned away. Dealers are indipendent of manufacturer. So warranty claims has to be approved, and if denied dealer eats the repair if not authorized by the customer. Even on our comebacks,we have customer sign a 1 hr diag. We just take the time to explain to them whats going on. Just keep in mind once all said and done, if it is caused by aftermarket parts. Then get evrything on the invoice, with explanation on how and why. Save all parts. Pay extra if you have too. You can go after the aftermarket shop. You can probably file a claim on your insurance and they may help you go after them. If it is warranty, and you spend extra money for tow and remove the aftermarket parts. As long as its stated on the RO that the dealer wanted you to do this before any further diag. Then you could try and more likelly get it reimbursed from warranty claims. Buttom line get everything in detailed writings. You should be covered either way. |
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02-20-2013, 02:37 PM | #44 | |
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As of the latest standings... If i want to tow the car to the installer who added the aftermarket units to get them uninstalled. The dealer does not let me go with the car until i pay him the $3K in parts and labor so far invested.
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