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12-06-2012, 10:17 PM | #23 |
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why isn't there a recall for his stupid bolt?
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12-06-2012, 10:35 PM | #24 | |||
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Thanks for the replies.
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As far as I know the car has never been on a jack except at this particular dealer and is always parked in a secure garage. Last edited by bvanderbilt; 12-06-2012 at 10:40 PM.. |
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12-06-2012, 11:19 PM | #25 |
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hey bvanderbilt,
Like others have mentioned, I think you are being played by your dealership. The diff bolt can be fixed in less than an hour if your dealership has one available. I had mine covered under warranty. However, from the impression I get from your dealership, they probably won't cover that. Honestly, I would get your car out of there. I wish you the best. |
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12-07-2012, 07:27 AM | #27 |
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Had something similar happen to me (not a warranty claim) and my insurance *maybe* went up like $10 a month. Definitely not the end of the world if it was, indeed, a road hazard incident. Much better than paying $6k out of pocket.
At first I didn't remember "hitting" anything, and was pissed when the mechanic didn't take blame for what I thought was their error. Then I remember scraping backing out of my driveway a little too straight (steep curb) and it turned out to do about $2k worth of damage to my car, messing up some stuff in the front end and knocking my intercooler loose. This was in my 335i. Also, Op, if you hit something odd shaped, even like a tire skin from a semi, it could do some strange damage. Finally, if it's just a differential bold, that doesn't sound like something that would be that big of a deal to fix. If they provided a $6100 bill, perhaps they feel the other "damage" is worth/necessary fixing.
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12-07-2012, 07:47 AM | #28 | |
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There is no damage to the underside of the car besides what is pictured. During any other inspection it wouldn't even register as normal wear and tear. Car is super clean. Exhaust is lower; looks new, if I scraped or hit something, exhaust would be damaged. |
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12-07-2012, 07:53 AM | #29 | |
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12-07-2012, 08:05 AM | #30 | |
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The diff cover is made out of soft aluminum. No rational person would conclude some abrasion to soft aluminum would be responsible for the break of a steel high-tensile strength 10.9 bolt. |
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12-07-2012, 08:11 AM | #31 | |
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I may have missed this... why not try an insurance claim via some road hazard situation? |
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12-07-2012, 08:13 AM | #32 | |
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12-07-2012, 08:20 AM | #33 | |
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The facts boil down to this: You hit something, and dealer is going to deny the claim. I have a feeling another dealer is going to give you the same hassle. Find the number to your insurance claims hotline and get that going. Save yourself further headache. This is what insurance is for. |
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12-07-2012, 08:28 AM | #34 | |
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I do suspect you work for my dealer. Considerable personal expense (insurance deductible + at fault accident on record + insurance rate increase + potential CarFax entries = significantly reduced resale) is not the first recourse of an educated consumer especially when an engineer under oath would laugh at the premise presented by the dealer. It is as easy to call my lawyer as it is to call my insurance, why would you call insurance first? I guess some people just drop their pants and say BOHICA rather than argue. |
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12-07-2012, 08:31 AM | #35 | |
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People get put on death row for less circumstantial evidence. There's an easy/cheap way for this to get resolved (insurance claim). Or there is headache, frustration, wasting a lot of time, for a <10% probability of reversal by BMW. |
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12-07-2012, 08:38 AM | #36 | ||||
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You got me. I actually sent an email to my boss Ludwig Willisch right after I saw your thread last night, to make sure he knows to deny any escalation for this situation that makes it up to his office. Quote:
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12-07-2012, 08:38 AM | #37 | ||
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I need to stop arguing on the internet and go be productive now Last edited by bvanderbilt; 12-07-2012 at 08:49 AM.. |
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12-07-2012, 09:27 AM | #38 |
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Sams, the aluminum differential fins would be pealed off the pumpkin if he hit something hard enough to shear that steel bolt.
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12-07-2012, 09:30 AM | #39 |
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You should do the following ...
A) Contact BMW NA ... unless you have already done so. B) As others pointed out seek the opinion of another dealership (not all dealerships are what they are pretending to be ... I speak from personal experience find my post when I drove my Z4 how BMW screwed me over) C) Copy and past your entire post to this thread (see link below) This link is Dealership Feedback ... For my posts go to Post 26 and 45 in the link below. http://www.m3post.com/forums/showthread.php?t=560411 Good Luck keep us informed
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12-07-2012, 09:43 AM | #40 |
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12-07-2012, 10:00 AM | #41 | ||
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Dealers get paid by BMW or by the customer, they don't care who pays.
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12-07-2012, 10:01 AM | #42 |
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Probably not the most urgent thing to do at this point, but would also report this to the NHTSA recall website. This was something actually recommended by to me by BMW NA. My understanding is that the number of complaints about a specific issue is a significant factor in the NHTSA coming down on a manufacturer to issue a recall.
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12-07-2012, 10:14 AM | #43 | |
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There are numerous stories on here of people having positive resolutions for this issue even after FSE involvement. |
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12-07-2012, 10:16 AM | #44 | |
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Hope you resolve your issue ... keep us informed! PS. In my case a BMW Factory Rep so called Field Engineer looked at my wheel (a young grass hopper I might add, the kind of engineer I would never have hired in my business) he totally ignored the fact that 2 sloppy tire shop fellows used two tire irons to pry the run-flat tire from my Z4. I just gave up and gave my wheel a permanent resting place on my garage wall.
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