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      02-23-2016, 08:50 AM   #1
cclinard1
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First major claim with Warranty Solutions - review

I had to make my first major claim with my extended warranty from Warranty Solutions this week. Just got the car back last night. I was driving last week and lost power steering a few blocks from my house, so I had it towed to BMW of Wilmington. The belt completely snapped and I saw something sitting below the engine that appeared to be melted/shredded plastic. I had also asked them to check out my oil cap leak that I had previously posted about.

I got a call from my SA, who has been great, and he told me that the idler pulley seized and it damaged the tensioner and power steering pump pulley, so they'd be replacing all this in addition to the belt and a protector cap.

Next, my oil leak situation was assessed and they found the mating surface for the oil capand crankcase vent needed to cleaned. I spoke to the tech and he said he sanded a little from the top of the neck and didn't see anymore leaks. But did note a leak from the valve cover gasket and front cover seal, so he was recommending those be replaced as well.

Finally, he noted the passenger side differential seal was leaking, so he replaced it and changed the fluid.

SA said Warranty Solutions approved all the work with no hassle.

The total invoice was $1980 and I have $100 deductible, so my cost was $120 due to a few shop supplies not covered.

Just thought I'd share since there is always talk about these extended warranty companies.

So far so good with these guys.
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      02-23-2016, 09:30 AM   #2
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Good to hear. Might consider them for extended warranty in a year.
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      02-23-2016, 09:59 AM   #3
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I just wanna say i appreciate you taking the time to inform other owners on your extended insurance experience. Will consider it when my factory warranty expires.
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      02-23-2016, 10:27 AM   #4
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Do you mind sharing what coverage you have and what you paid?
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      02-23-2016, 10:42 AM   #5
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I was driving about 2 months ago and my radio started just going black and reseting it self. took the car to bmw and had it looked at by the techs there. Came back the fan in the navi was failing casuing the navi to over heat and give a temp code. You can't buy this seperataly to navi unit it self needed to be replaced. They contacted assurance autowarranty who I have mine through and the replacement was approved total invoice was 2800 dollars. No deductible and I had a free loaner.


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      02-23-2016, 11:00 AM   #6
cclinard1
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I have their powertrain coverage and what they refer to as 5 star wrap, which basically covers all factory installed parts with the exception of a few things emissions related. You can get these parts covered by an Eco portion of their warranty, which was an oversight on my part when I bought it. I paid $2980 for it. It's current for the period I own the car and not transferable. Not dependent on time or mileage. It does have in it that one claim cannot exceed the current value of the car. This was my 2nd claim with them. First was just for the oil level sensor, which they covered as well. I don't think any of these companies are perfect, but I just wanted to note that thus far they've been helpful and easy to deal with. The warranty has almost payed for itself already.
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      02-23-2016, 11:05 AM   #7
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Thanks for sharing. Your feedback is very helpful for potential extended warranty buyers.
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      02-23-2016, 11:34 AM   #8
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Quote:
Originally Posted by cclinard1 View Post
I have their powertrain coverage and what they refer to as 5 star wrap, which basically covers all factory installed parts with the exception of a few things emissions related. You can get these parts covered by an Eco portion of their warranty, which was an oversight on my part when I bought it. I paid $2980 for it. It's current for the period I own the car and not transferable. Not dependent on time or mileage. It does have in it that one claim cannot exceed the current value of the car. This was my 2nd claim with them. First was just for the oil level sensor, which they covered as well. I don't think any of these companies are perfect, but I just wanted to note that thus far they've been helpful and easy to deal with. The warranty has almost payed for itself already.
What does this mean? There must be a time and mileage limit?
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      02-23-2016, 11:40 AM   #9
cclinard1
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Warranty is "lifetime" which to them means the lifetime you own the car...no years or mileage limits. I was skeptical about that as well, but it's in the contract fine print.
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      02-23-2016, 01:56 PM   #10
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Miles on the car when the pulley seized?

Glad the warranty worked out for you.
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      02-23-2016, 01:59 PM   #11
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Quote:
Originally Posted by cclinard1 View Post
Warranty is "lifetime" which to them means the lifetime you own the car...no years or mileage limits. I was skeptical about that as well, but it's in the contract fine print.
Wow, that is an unusual beast. How old was the car when you purchased this product?
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      02-23-2016, 02:15 PM   #12
cclinard1
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82k miles when pulley seized.

The car is an 08 and it had 79k miles when I bought it. I bought it 11/02/2015.
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      02-23-2016, 02:25 PM   #13
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Quote:
Originally Posted by cclinard1 View Post
I have their powertrain coverage and what they refer to as 5 star wrap, which basically covers all factory installed parts with the exception of a few things emissions related. You can get these parts covered by an Eco portion of their warranty, which was an oversight on my part when I bought it. I paid $2980 for it. It's current for the period I own the car and not transferable. Not dependent on time or mileage. It does have in it that one claim cannot exceed the current value of the car. This was my 2nd claim with them. First was just for the oil level sensor, which they covered as well. I don't think any of these companies are perfect, but I just wanted to note that thus far they've been helpful and easy to deal with. The warranty has almost payed for itself already.
Very interested. You say one claim cannot exceed the current value. Do you know what they use to determine current value? And what happens if it does exceed it? Do they pay up to the full amount, or just say "you're out of luck"? What I fear is they use some bogus value of say $20k, a rod bearing goes and that costs $22k to replace the engine, and they say "no help from us."

Also, can you get work done at the dealer using OEM parts?
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      02-23-2016, 02:37 PM   #14
cclinard1
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They said current NADA value. They will pay up to that amount, so of course there is a potential that you could be out of pocket on a major failure. Hope to never deal with that!

Yes, I've had all work done thus far at BMW of Wilmington using OEM parts and fluids. I actually referenced the BMW part # for the differential fluid last night just because I was curious. The line item for that read...

QTY 3...Number 83-22-2-282-583...Description...Hinterachs-Getriebe...Unit price 174.96.
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      02-23-2016, 02:56 PM   #15
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Quote:
Originally Posted by cclinard1 View Post
They said current NADA value. They will pay up to that amount, so of course there is a potential that you could be out of pocket on a major failure. Hope to never deal with that!

Yes, I've had all work done thus far at BMW of Wilmington using OEM parts and fluids. I actually referenced the BMW part # for the differential fluid last night just because I was curious. The line item for that read...

QTY 3...Number 83-22-2-282-583...Description...Hinterachs-Getriebe...Unit price 174.96.
Awesome, thanks. Just to clarify, in my worst-case scenario where the rod bearing goes and it's $22k, but the car is only worth $20k, they would pay $20k and anything over that is for you to pay? If so, that's quite acceptable.
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      02-23-2016, 03:02 PM   #16
cclinard1
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Quote:
Originally Posted by -BEASTMW- View Post
Awesome, thanks. Just to clarify, in my worst-case scenario where the rod bearing goes and it's $22k, but the car is only worth $20k, they would pay $20k and anything over that is for you to pay? If so, that's quite acceptable.
That's correct.
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      02-23-2016, 05:05 PM   #17
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Quote:
Originally Posted by cclinard1 View Post
82k miles when pulley seized.

The car is an 08 and it had 79k miles when I bought it. I bought it 11/02/2015.
Congrats, I think you got an unbelievably excellent deal here!

My prediction is that they will soon stop offering this limitless (=bottomless) warranty product for M3s.....
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      02-23-2016, 08:49 PM   #18
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Did you acquire the warranty through the dealership or other agent?

Seems dealership quotes are always much higher than what you're paying for similar coverage.
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      02-23-2016, 09:01 PM   #19
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      02-23-2016, 09:46 PM   #20
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Wow, great to hear. I'll be filing their name away.
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      02-24-2016, 08:13 AM   #21
cclinard1
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Quote:
Originally Posted by sirploppy View Post
Did you acquire the warranty through the dealership or other agent?

Seems dealership quotes are always much higher than what you're paying for similar coverage.
I purchased it through the dealer I bought the car from. They told me about the warranty when I first contacted them about the car and then I did some research and contacted the company before buying with some questions. The dealer was a high end car dealer near Charlotte, NC, not a BMW dealership.
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      02-25-2016, 11:53 PM   #22
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These guys seem great so far, other than them not covering throttle actuators.
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