Dealer won't cover rotor replacement?

ec_E92 · 09-20-2011, 09:18 AM

I'm at 45k and still on original brakes, they're starting to squeal and when I went in for my oil change at 45k and asked the dealer about the brakes they agreed to change pads+sensors but not the rotors. When I asked about them being a matched set my SA told me "BMW does not replace rotors under the maintenance plan". Really? Before I call BS I'd like to hear what you guys have experienced? I searched and it seems a lot of trackheads have had theirs replaced in as few as 1500 miles in extreme cases. Next closest dealership is 1.5 hours but I'm willing to travel, this dealership has been AWFUL to work with.

Sandye90m3 · 09-20-2011, 09:22 AM

Yeah, I recall as well that people have replaced their brakes under warranty. I think they are bullshitting you

immiketoo · 09-20-2011, 09:37 AM

Its a lie. The are covered!

ec_E92 · 09-20-2011, 09:46 AM

Quote:

Originally Posted by Sandye90m3

Yeah, I recall as well that people have replaced their brakes under warranty. I think they are bullshitting you

Brakes = pads, rotors, sensors?

1MOREMOD · 09-20-2011, 10:07 AM

Yep you should call bs on that. Especially at 45'. I called last week and asked if the pads and rotors where changed together or not and was told the rotors are changed at the same time. They also know I track my car I've talked with them several times about it.

kmarei · 09-20-2011, 10:09 AM

i've had my front and rear rotors changed under the maintenance plan
ask the dealer to show you any documentation proving this

1sikbmr · 09-20-2011, 10:09 AM

Quote:

Originally Posted by SehrSchnell

All of it.

+1

'Cane · 09-20-2011, 10:11 AM

http://www.bmwusa.com/Standard/Conte...intenance.aspx

Doesn't specify rotors.

M3er · 09-20-2011, 10:12 AM

Quote:

Originally Posted by ec_E92

I'm at 45k and still on original brakes, they're starting to squeal and when I went in for my oil change at 45k and asked the dealer about the brakes they agreed to change pads+sensors but not the rotors. When I asked about them being a matched set my SA told me "BMW does not replace rotors under the maintenance plan". Really? Before I call BS I'd like to hear what you guys have experienced? I searched and it seems a lot of trackheads have had theirs replaced in as few as 1500 miles in extreme cases. Next closest dealership is 1.5 hours but I'm willing to travel, this dealership has been AWFUL to work with.

Absolutely not true
they will replace rotors if they need to be replaced.
I recommend you bit the shit out of your breaks and go for a service at 49K
in another dealer (not the same)

Chrisfast · 09-20-2011, 10:13 AM

Rotors are covered as long as they're under minimum spec. If they're not under spec then you only get pads and sensors. Don't understand why the advisor would tell you that rotors aren't coverd.

Maybe it's his first day on the job.

Grail05 · 09-20-2011, 10:17 AM

NO if the rotors are thick enough they wont replace it.. yes it is covered under warranty but different people have different driving style....

FVM3 · 09-20-2011, 10:24 AM

its covered. Dealer replaced mine

ec_E92 · 09-20-2011, 10:35 AM

Quote:

Originally Posted by 'Cane

http://www.bmwusa.com/Standard/Conte...intenance.aspx

Doesn't specify rotors.

Actually the maintenance and warranty supplement does state (page 5) that rotors and pads are covered provided they are beyond wear spec. Just found it, time to brake hard and find another dealer.

ec_E92 · 09-20-2011, 10:39 AM

Quote:

Originally Posted by Chrisfast

Rotors are covered as long as they're under minimum spec. If they're not under spec then you only get pads and sensors. Don't understand why the advisor would tell you that rotors aren't coverd.

Maybe it's his first day on the job.

It's not, he started there over a year ago. But I have little faith in them, of my last 3 oil changes I've had the fill cap put on incorrectly twice leading to oil all over my engine bay. Needless to say I've had enough of them - even though we have the "#1 BMW master tech in the country".

jqsmooth · 09-20-2011, 10:45 AM

Quote:

Originally Posted by 'Cane

http://www.bmwusa.com/Standard/Conte...intenance.aspx

Doesn't specify rotors.

brake disc = rotor, no?

Grail05 · 09-20-2011, 10:49 AM

Quote:

Originally Posted by jqsmooth

brake disc = rotor, no?

haha yeap... no other brake disk that i know in our cars... LOL

good catch...

Lodaka · 09-20-2011, 10:58 AM

I remember the dealer mentioning to me regarding another BMW that brake-related warranty runs out at 20k km (pads at 10k) or something like that.

kscarrol · 09-20-2011, 11:00 AM

Perhaps in Canada but here in the US, the brakes are covered for the full four year warranty/maintenance period...

Chrisfast · 09-20-2011, 11:18 AM

Quote:

Originally Posted by ec_E92

Needless to say I've had enough of them - even though we have the "#1 BMW master tech in the country".

Maybe the tech is #1, but the advisor sounds like he is the weakest link, goodbye. I'm glad you're taking it to another dealer. The one you're going to doesn't sound like they know their head from their ass. 2 times the oil cap wasn't even put on right? That's just ridiculous.

ec_E92 · 09-20-2011, 11:46 AM

Quote:

Originally Posted by Chrisfast

Maybe the tech is #1, but the advisor sounds like he is the weakest link, goodbye. I'm glad you're taking it to another dealer. The one you're going to doesn't sound like they know their head from their ass. 2 times the oil cap wasn't even put on right? That's just ridiculous.

You have no idea my frustration level. Came home from work yesterday and as my wife and I are getting ready to head out and celebrate our anniversary she mentions the car smells like something is burning. Since this has happened before I knew the first place to check and sure enough oil all over the engine bay. It didn't ruin my night but my mood definitely changed.

Yes another dealer is in my near future, what sucks is there are 3 "around" me but all 60-70 miles away which means a day off of work to visit the dealer.

ec_E92 · 09-20-2011, 11:59 AM

Thanks for making my day, hilarious

Gkap · 09-20-2011, 12:04 PM

they should cover it.

09-20-2011, 09:18 AM	#1
ec_E92 Enginerd 118 Rep 542 Posts Drives: E92M3,E36M3,957GTS,E39M5S2 Join Date: Oct 2010 Location: cbus, oh iTrader: (1)	Dealer won't cover rotor replacement? I'm at 45k and still on original brakes, they're starting to squeal and when I went in for my oil change at 45k and asked the dealer about the brakes they agreed to change pads+sensors but not the rotors. When I asked about them being a matched set my SA told me "BMW does not replace rotors under the maintenance plan". Really? Before I call BS I'd like to hear what you guys have experienced? I searched and it seems a lot of trackheads have had theirs replaced in as few as 1500 miles in extreme cases. Next closest dealership is 1.5 hours but I'm willing to travel, this dealership has been AWFUL to work with. __________________ 2008 E92 AW 6MT /// 120k orig rod bearings
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09-20-2011, 09:22 AM	#2
Sandye90m3 Major 167 Rep 1,159 Posts Drives: M3 Join Date: Oct 2009 Location: Calgary, CA iTrader: (0)	Yeah, I recall as well that people have replaced their brakes under warranty. I think they are bullshitting you __________________ M3.E90 JZB *Coded.GTSDCT.BomizValved.TurnerTestPipes.ResDelete .EurochargedTune.AAFilter.HRER40s*
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09-20-2011, 10:07 AM	#5
1MOREMOD - 11817 Rep 23,187 Posts Drives: Race car-> Join Date: Mar 2009 Location: check your mirrors iTrader: (5)	Yep you should call bs on that. Especially at 45'. I called last week and asked if the pads and rotors where changed together or not and was told the rotors are changed at the same time. They also know I track my car I've talked with them several times about it. __________________ 02 Tiag e46 M3\|6MT\|GC plates\|MCS c.o.\|GC bars\|GC race control arms\|GC bushings\|BW eng. & tran. mounts\|subframe kit\|BW race shifter\|BW Jaffster\|Euro header\|BW exhaust\|K&N c.a.i.\|Epic race tune\|Rouge pulleys\|Seibon CF hood\|CSL bumper\|apr gt 250 & splitter\|ST-40\|XR-2\|SS lines\|half cage\|Recaro profi\|Profi 2 harness\|BMWpedals\|BW studs\|
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09-20-2011, 10:09 AM	#6
kmarei Major General 685 Rep 6,845 Posts Drives: 2018 Audi RS5 coupe Join Date: Jul 2008 Location: Reston, VA iTrader: (34) Garage List 2018 Audi RS5 [0.00]	i've had my front and rear rotors changed under the maintenance plan ask the dealer to show you any documentation proving this __________________
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09-20-2011, 10:11 AM	#8
'Cane Major General 8482 Rep 5,360 Posts Drives: 2022 Aventurin/SS G82 xDrive Join Date: Feb 2007 Location: South Florida iTrader: (0) Garage List 2022 M4 Comp AWD [8.00]	http://www.bmwusa.com/Standard/Conte...intenance.aspx Doesn't specify rotors.
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09-20-2011, 10:13 AM	#10
Chrisfast Private First Class 9 Rep 134 Posts Drives: Moped Join Date: Jul 2011 Location: Colorado iTrader: (6)	Rotors are covered as long as they're under minimum spec. If they're not under spec then you only get pads and sensors. Don't understand why the advisor would tell you that rotors aren't coverd. Maybe it's his first day on the job.
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09-20-2011, 10:17 AM	#11
Grail05 Putcha ang ganda... 279 Rep 5,441 Posts Drives: 17 F82 M4 Join Date: Feb 2010 Location: Los Angeles, Brea CA. iTrader: (10)	NO if the rotors are thick enough they wont replace it.. yes it is covered under warranty but different people have different driving style.... __________________
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09-20-2011, 10:24 AM	#12
FVM3 Major General 273 Rep 5,751 Posts Drives: e92 m3, f30 328i Join Date: Sep 2010 Location: Los Angeles iTrader: (2)	its covered. Dealer replaced mine
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09-20-2011, 10:58 AM	#17
Lodaka Second Lieutenant 8 Rep 203 Posts Drives: 2011 E92 M3 DCT Join Date: Apr 2007 Location: Vancouver, BC iTrader: (4)	I remember the dealer mentioning to me regarding another BMW that brake-related warranty runs out at 20k km (pads at 10k) or something like that.
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09-20-2011, 11:00 AM	#18
kscarrol Brigadier General 8890 Rep 4,107 Posts Drives: 2021 X3 M40i, 1974 2002 Tii Join Date: Jun 2010 Location: Greenville, SC iTrader: (0)	Perhaps in Canada but here in the US, the brakes are covered for the full four year warranty/maintenance period... __________________ 2021 X3 M40i 1974 2002tii, Inka, 5 sp manual BMWCCA # 327475
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09-20-2011, 11:59 AM	#21
ec_E92 Enginerd 118 Rep 542 Posts Drives: E92M3,E36M3,957GTS,E39M5S2 Join Date: Oct 2010 Location: cbus, oh iTrader: (1)	Thanks for making my day, hilarious __________________ 2008 E92 AW 6MT /// 120k orig rod bearings
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09-20-2011, 12:04 PM	#22
Gkap BMF Movement 51 Rep 3,024 Posts Drives: Women Crazy Join Date: Jul 2010 Location: GTA iTrader: (1)	they should cover it.
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