Center BMW backs my M3 into another car

Sully1Time · 04-26-2013, 02:07 PM

Quote:

Originally Posted by JJunkins

Does it look anything like this? Someone backed into my wife's MW 335 a few weeks after I bought it. With a little nail polish remover and some crappy wax I had laying around, I was able to clean it up without any issues.

Its not as big of an area as yours just a small scrape all the way through the paint down to the raw plastic. Plastic looks a little deformed as well

Minator · 04-26-2013, 02:31 PM

Ask dealer who they use as most dealers no longer do bodywork...I would ask local ferari dealer if they can recommend a local body shop that they use if they do not use their own specialist...sometimes they will send work to local shops and they are VERY picky...ask what kind of paint wil be sprayed..Glasurit..PPG..how far they will have to blend...ask what kind of post paint work will be done..wet sand etc... If you choose wisely the repair should be undetecable.

thekurgan · 04-26-2013, 02:36 PM

Quote:

Originally Posted by Sully1Time

Its not as big of an area as yours just a small scrape all the way through the paint down to the raw plastic. Plastic looks a little deformed as well

Ask what their procedure is. Some just heat/form/blend, I would suggest R&R the entire bumper, repair and repaint it entirely off the vehicle.

THE TECH · 04-26-2013, 03:14 PM

Quote:

Originally Posted by cooler2442

Go to either McKenna BMW or Steve Thomas BMW. The drive's are longer yes but you will receive much better service than the other dealerships if you go to the "forum friendly" SA's.

+1

FVM3 · 04-26-2013, 03:56 PM

go to your own shop and let the dealer pay for it

bigup · 04-26-2013, 04:23 PM

I did a spot blend on my AW front bumper to remove plate holes and a few rock chips. It looked OK, but I was not 100% happy with the repair.

I ended up removing the bumper and had a bodyshop respray the entire piece. They matched it as best as they could, and I'm happy enough with the results. In most lights, nobody would notice.

I don't sweat it too much, lots of brand new cars roll off the factory floor with a much bigger mismatch (especially Japanese and Korean cars!).

The only alternative is to blend across the entire car; and that really isn't worth it - you could still end up with a slight variances due to the way paint cures on plastic and the flexing agents used on the bumper.

Not an expert with these things, just relaying recent experiences!

///MGFX · 05-02-2013, 05:26 PM

So far I have a really good experience with Center. I brought my M3 there a few time to fix some noises from my car. There's one time that I heard a metal clunking every time I go from hard stop then forward. After I went to Center, they figured out the noise and replaced some parts and able to fix it sooner than I thought. They'll try their best to find the problem and solve them as long as you tell them detailed info. SA Jose is pretty cool and always gives me a nice loaner if no available, he'll give me a rental and takes care of his customers. They always takes car of the car and gives it back clean. I hope they always keep the good service for everyone. So far, I'm pretty satisfied!

TrevorM3 · 05-02-2013, 05:57 PM

OP, pm me a pic of the bumper. Maybe I can offer some assistance on your repair process. A little too much speculation in here on how to paint it seems...

Best of luck.

TrevorM3 · 05-02-2013, 05:59 PM

Quote:

Originally Posted by bigup

I did a spot blend on my AW front bumper to remove plate holes and a few rock chips. It looked OK, but I was not 100% happy with the repair.

I ended up removing the bumper and had a bodyshop respray the entire piece. They matched it as best as they could, and I'm happy enough with the results. In most lights, nobody would notice.

I don't sweat it too much, lots of brand new cars roll off the factory floor with a much bigger mismatch (especially Japanese and Korean cars!).

The only alternative is to blend across the entire car; and that really isn't worth it - you could still end up with a slight variances due to the way paint cures on plastic and the flexing agents used on the bumper.

Not an expert with these things, just relaying recent experiences!

I stand corrected, this is actually very accurate.

Sully1Time · 05-02-2013, 07:18 PM

Quote:

Originally Posted by ///MGFX

So far I have a really good experience with Center. I brought my M3 there a few time to fix some noises from my car. There's one time that I heard a metal clunking every time I go from hard stop then forward. After I went to Center, they figured out the noise and replaced some parts and able to fix it sooner than I thought. They'll try their best to find the problem and solve them as long as you tell them detailed info. SA Jose is pretty cool and always gives me a nice loaner if no available, he'll give me a rental and takes care of his customers. They always takes car of the car and gives it back clean. I hope they always keep the good service for everyone. So far, I'm pretty satisfied!

They sent me to enterprise rental for a Mazda 6 series, I even asked for at least a BMW rental and was refused, they are taking care of the repair which is a complete re-spray of the rear bumper, and they did not do the service the car was in for because it was damaged, so now i have to take it back again for service. Pretty sure i'm looking elsewhere for future work

Quote:

Originally Posted by TrevorM3

OP, pm me a pic of the bumper. Maybe I can offer some assistance on your repair process. A little too much speculation in here on how to paint it seems...

Best of luck.

Pic is in the first post!

pkimM3r · 05-02-2013, 09:37 PM

Quote:

Originally Posted by cooler2442

You need to be taking the car to better dealers here in SoCal. Center BMW doesn't care about us enthusiasts. If you want service done right you need to take it to one of the board sponsors. Either McKenna BMW or Steve Thomas BMW. They are both super meticulous if you mention your on the forums and an enthusiast.

Take it to beverly hills bmw. Use lamar as your SA and Hiep (pronounced hip) as your tech. He tracks too so he knows whats going on. When i went up to meet him he was working on two other modded m3's and he'll actually look over the car rather than say oh, must be the fuel pump and warranty it to make commission.

KIS · 05-03-2013, 08:05 AM

OP, I understand you're annoyed. It shouldn't have happened, but it did. They took responsibility, get it repaired and move on. Btw, who cares what type of loaner they give you, as long as you have transportation it is irrelevant.

04-26-2013, 02:31 PM	#24
Minator Whatever 10 Rep 149 Posts Drives: 2013 E92 M3 DCT '09 E92m3 sold Join Date: Jan 2011 Location: Palm Harbor Florida iTrader: (0)	Ask dealer who they use as most dealers no longer do bodywork...I would ask local ferari dealer if they can recommend a local body shop that they use if they do not use their own specialist...sometimes they will send work to local shops and they are VERY picky...ask what kind of paint wil be sprayed..Glasurit..PPG..how far they will have to blend...ask what kind of post paint work will be done..wet sand etc... If you choose wisely the repair should be undetecable.
	Appreciate 0 Quote

04-26-2013, 03:56 PM	#27
FVM3 Major General 273 Rep 5,751 Posts Drives: e92 m3, f30 328i Join Date: Sep 2010 Location: Los Angeles iTrader: (2)	go to your own shop and let the dealer pay for it
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04-26-2013, 04:23 PM	#28
bigup Random Car Person 25 Rep 481 Posts Drives: Slow M3 Join Date: Jun 2010 Location: Calgary, AB iTrader: (1) Garage List 2012 BMW E92 M3 [0.00] 2009 BMW E92 335i [0.00]	I did a spot blend on my AW front bumper to remove plate holes and a few rock chips. It looked OK, but I was not 100% happy with the repair. I ended up removing the bumper and had a bodyshop respray the entire piece. They matched it as best as they could, and I'm happy enough with the results. In most lights, nobody would notice. I don't sweat it too much, lots of brand new cars roll off the factory floor with a much bigger mismatch (especially Japanese and Korean cars!). The only alternative is to blend across the entire car; and that really isn't worth it - you could still end up with a slight variances due to the way paint cures on plastic and the flexing agents used on the bumper. Not an expert with these things, just relaying recent experiences!
	Appreciate 0 Quote

05-02-2013, 05:26 PM	#29
///MGFX MGFX Creative Designer 2 Rep 41 Posts Drives: E90 M3 Join Date: Apr 2012 Location: Los Angeles iTrader: (0)	So far I have a really good experience with Center. I brought my M3 there a few time to fix some noises from my car. There's one time that I heard a metal clunking every time I go from hard stop then forward. After I went to Center, they figured out the noise and replaced some parts and able to fix it sooner than I thought. They'll try their best to find the problem and solve them as long as you tell them detailed info. SA Jose is pretty cool and always gives me a nice loaner if no available, he'll give me a rental and takes care of his customers. They always takes car of the car and gives it back clean. I hope they always keep the good service for everyone. So far, I'm pretty satisfied!
	Appreciate 0 Quote

05-02-2013, 05:57 PM	#30
TrevorM3 Banned 3322 Rep 8,083 Posts Drives: 6.3 AMG Join Date: Apr 2013 Location: Florida iTrader: (0)	OP, pm me a pic of the bumper. Maybe I can offer some assistance on your repair process. A little too much speculation in here on how to paint it seems... Best of luck.
	Appreciate 0 Quote

05-03-2013, 08:05 AM	#34
KIS Lieutenant 39 Rep 543 Posts Drives: 2015 Jaguar F Type R Join Date: Sep 2010 Location: Houston, Texas iTrader: (0)	OP, I understand you're annoyed. It shouldn't have happened, but it did. They took responsibility, get it repaired and move on. Btw, who cares what type of loaner they give you, as long as you have transportation it is irrelevant.
	Appreciate 0 Quote