Amazing service by Charlie@McKennaBMWService

414bhp · 07-03-2015, 07:03 PM

I just wanted to publicly thank Charlie and McKenna BMW for an awesome service experience. Thank you!

I found a transmission leak on my DCT a just 4 months after my factory warranty timed-out, and the local BMW dealership with which I had been doing repairs and maintenance for the last year was not willing to push BMWNA to get me a goodwill repair. My direct calls to BMWNA were not fruitful either. The local dealer's quote $2,600 to fix the leak was about $2600 - as the transmission needed to be lowered to complete the repair - and even trusted independent shops like EAS and MRF were giving me estimates >$1200.

I know this forum and its sponsors are wonderful resources, so I contacted Charlie@McKennaBMWService just to see if there was any other hope for a goodwill fix. Charlie said he had just gotten a goodwill repair on another customer's leaky DCT (geez BMW...) a few days before and that he thought he could do the same for me. Boy did he deliver: where my local dealer and BMWNA customer service offered me next to nothing, Charlie was able to goodwill 95% of the repair cost! The repair at McKenna was fast and professional and I had a nice loaner 328i to drive around while the M3 was in the shop.

I am super grateful to Charlie and McKenna for the help. You have won a customer and ardent advocate. Thank you so much!

07-03-2015, 07:03 PM	#1
414bhp First Lieutenant 138 Rep 300 Posts Drives: E90 M3, CTS-V, AMG GT S, Tesla Join Date: Dec 2010 Location: SF iTrader: (0)	Amazing service by Charlie@McKennaBMWService I just wanted to publicly thank Charlie and McKenna BMW for an awesome service experience. Thank you! I found a transmission leak on my DCT a just 4 months after my factory warranty timed-out, and the local BMW dealership with which I had been doing repairs and maintenance for the last year was not willing to push BMWNA to get me a goodwill repair. My direct calls to BMWNA were not fruitful either. The local dealer's quote $2,600 to fix the leak was about $2600 - as the transmission needed to be lowered to complete the repair - and even trusted independent shops like EAS and MRF were giving me estimates >$1200. I know this forum and its sponsors are wonderful resources, so I contacted Charlie@McKennaBMWService just to see if there was any other hope for a goodwill fix. Charlie said he had just gotten a goodwill repair on another customer's leaky DCT (geez BMW...) a few days before and that he thought he could do the same for me. Boy did he deliver: where my local dealer and BMWNA customer service offered me next to nothing, Charlie was able to goodwill 95% of the repair cost! The repair at McKenna was fast and professional and I had a nice loaner 328i to drive around while the M3 was in the shop. I am super grateful to Charlie and McKenna for the help. You have won a customer and ardent advocate. Thank you so much!
	Appreciate 3 Tweet Quote