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10-24-2022, 09:16 PM | #1 | |
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FCP EURO changes their "lifetime replacement warranty" policy
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You purchased rotors for $400 3 years ago. You could have gotten them for $300 elsewhere. Now they are $650. Want a replacement? You pay the difference ($250) plus return shipping and you get back $400 in store credit. Are you going to stay loyal to FCP or will you shop elsewhere now? Last edited by PYE46M3; 10-24-2022 at 09:22 PM.. |
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10-24-2022, 11:58 PM | #4 |
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I honestly have not done any return before, but mostly in for them being one of the cheaper and trust worthy vender. We will see how the number plays out. They'd lost me if they hike the price too crazy
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10-25-2022, 06:02 PM | #5 |
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i used it recently, bought a $100 item, was $176 this time around, they refunded me $176. pre changes. they couldve just given me back $100 only and i wouldve been fine with it.
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10-26-2022, 11:13 AM | #7 |
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What's the problem? Only getting store credit or the price adjustment based on replacement?
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10-26-2022, 11:29 AM | #8 |
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ppl upset they can't take advantage lmao.
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10-27-2022, 07:43 AM | #9 | |
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oh well. times are changing, fcp euro is a great supplier with a huge inventory and stellar support.
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10-27-2022, 08:27 AM | #10 | |
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11-01-2022, 10:47 AM | #11 |
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Drives: 2012 e92 M3 DCT ZCP
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11-01-2022, 04:51 PM | #12 |
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If they want to change it up thats their prerogative but I think they should honor it for prior orders and apply the new policy to new orders. Most of my parts i could have bought cheaper elsewhere but paid a premium to have the lifetime warranty as outlined when i bought the part.
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11-01-2022, 05:02 PM | #13 | |
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11-02-2022, 10:38 AM | #14 | |
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They should always honor a cssh refund on a replacement part for an original purchase that was before 11/1/22, but that's not how they've written it. That's what we were promised and why a lot of us spent extra with them (me, since 2014, thousands $)
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11-02-2022, 10:41 AM | #15 | |
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11-02-2022, 05:03 PM | #16 |
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$10? Way more than that.
I'm bothered I got the bait and switch, yes. It's interesting seeing the responses here, and on other forums. I'd wager that those who are deriding us for having an issue with this broken promise, are people who haven't spent that much $ with FCPeuro. If a shop or BMW dealership broke a contract/terms of sale, you'd see posters raising hell. Yet, in this instance, those of us who are upset are considered to be fools for believing FCP's terms of sale? Or we're fools for worrying about $10 (that's actually hundreds for some of us)?
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11-02-2022, 05:29 PM | #17 | |
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I fully can appreciate using their service and paying the premium to benefit from their lifetime warranty. I'm not one for the oil changes but I don't knock anyone for it. They're explicitly offering it, so do it! I'm just not going to complain or pretend it's a bait and switch when their still the only ones in the industry offering anything like this program. So yeah, whining about this is embarrassing. EDIT: added it up $4,549.49
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11-02-2022, 10:37 PM | #18 | |
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note: all the major stuff that can break and will brake in who knows when... ill buy from FCP, knowing ill beat the pulp out of my car as well as other track guys. the one thing i dont use is the oil stuff, since i have an account with motul. out side of that, the people who are upset like i said, are usually the ones strap for cash or just abusing it, so the fact they were able to get nearly 100% of their cash back was honestly the main reason, and no one can say other wise. cause it's true. but lets be honest, it's not just the BMW crowd, it's what ever manufacture they supply to also.
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11-02-2022, 10:58 PM | #19 | |
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How about we are upset because we spent thousands of dollars more than we should have on parts for the 3-4 cars..... all over a false promise? |
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11-02-2022, 11:17 PM | #20 | |
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11-02-2022, 11:23 PM | #21 | ||
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11-02-2022, 11:24 PM | #22 |
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That's because a guarantee is only as good as the person writing it, I could take a dump in a box and mark it guaranteed... lol.
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