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      05-23-2012, 01:56 PM   #1
untappedguru
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Another Shitty service from stealership BMW OF ROCKVILLE/BMW VOB

I hate myself for going there …I know I know most people here never step foot there …but there are close to me bla bla bla …
well lesson learned I will not take my car there anymore

Unknowledgeable service advisors/techs misinforming me of what I need on my car. Maybe this is how you make your money by lying to your customers.


BMW OF ROCKVILLE you can suck my toe
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      05-23-2012, 02:03 PM   #2
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Steer clear of BMW of Annapolis too. I've had nothing but headaches with them as well. Passport on the other hand has always treated me well.
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      05-23-2012, 02:35 PM   #3
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What happened??

Eitherway, I agree and drive to Alexandria to get my car serviced!!!
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      05-23-2012, 02:53 PM   #4
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Quote:
Originally Posted by Nine View Post
What happened??

Eitherway, I agree and drive to Alexandria to get my car serviced!!!
This!!
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      05-23-2012, 06:12 PM   #5
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I drive all the way up to Northwest BMW. Only Woody works on my car.
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      05-24-2012, 08:34 PM   #6
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please let me know as I was about to make an appointment because my warr. is about give up and wanted to try and get some stuff done before 50k
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      05-29-2012, 10:33 PM   #7
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Friends don't let friends go to VOB.
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      05-30-2012, 01:04 PM   #8
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Quote:
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Friends don't let friends go to VOB.
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      05-30-2012, 01:13 PM   #9
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It's no longer VOB BMW. It changed ownership. A former member on these boards who's access to the forums was revoked for some strange reason even though he doesn't post here anymore works there. Although, he works in sales. The Service department has gotten a little better, but still has a long way to go. I know the sales department is excellent.
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      06-05-2012, 11:19 PM   #10
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Quote:
Originally Posted by Merlosso
I drive all the way up to Northwest BMW. Only Woody works on my car.
Marshall at Northwest is awesome too.
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      06-09-2012, 09:34 AM   #11
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To switch where you get your car serviced, is it as simple as just setting up an appointment with another dealer? I have been going to Annapolis, and I haven't been impressed at all. I felt like I got better service from my Nissan dealer. I am thinking about either NorthWest or Passport.
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      06-09-2012, 08:16 PM   #12
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Quote:
Originally Posted by doc19 View Post
To switch where you get your car serviced, is it as simple as just setting up an appointment with another dealer? I have been going to Annapolis, and I haven't been impressed at all. I felt like I got better service from my Nissan dealer. I am thinking about either NorthWest or Passport.
yes

you can go to any dealer you want to. All your car's maintenance and service history is in BMW's database which can be accessed at any BMW dealer.
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      06-10-2012, 01:33 AM   #13
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Thanks!
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