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KEEP M3POST ALIVE BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER LINK! |
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04-01-2009, 11:20 PM | #23 |
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I was really going to consider ordering 360 rims despite the negative reviews. BUT, when I talked to a local vendor they said they would not order/deal with 360 because they have already had to file fruad type charges to refund customers that did not receive their orders and could not get 360 to honostly respond/refund. Again, thats just what I was told when trying to go through local vendor.
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04-01-2009, 11:52 PM | #24 | |
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04-02-2009, 06:27 AM | #25 | |
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One of the reasons we have forums like this is to enable people to share vendor experiences and help our community avoid bad transactions. However, whenever people start raising apparently valid complaints about a company, many of that company's supporters come out and essentially dismiss others' complaints, as if only positive comments should be considered and we should all expect a fair amount of bad service. As I have said before, if these type of customer service issues are pervasive throughout the high end wheel industry, please point me to similar complaints about HRE, Klassen, Volk, BBS, Kinesis, Forgeline, etc. (we all know that Iforged has had issues in the past, so I won't include them) that span across numerous forms and rise to the same level as those that are now being raised against 360. I'm not being a smartass--I would really like to know, as it would help me put things in perspective and possibly reconsider 360 as an option. |
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04-02-2009, 07:13 AM | #26 | |
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Well said...I have never personally dealt with 360, so I won't pass too much judgment. I do know, however, that what I have read about them on this forum (and several other car forums) is enough to convince me that I will never deal with this company. No refunds? No CC machine? 6 months to get a set of wheels? Delayed orders because tires are unavailable? It is a constant stream of complications and excuses. The owner of 360 has talent in designing wheels, but he is obviously not competent/capable enough to run the organizational and operational side of his company. He should hire help, quickly.
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04-02-2009, 08:57 AM | #27 | |
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I shared my honest experience and I was being dubbed a Cheerleader! It goes BOTH ways too! This is the reason I have started to be on these message boards less & less and enjoy the products I have purchased!
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04-02-2009, 09:27 AM | #28 | |
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As far as the CC ordeal...A business I'm involved in CA was having similar issues with the CC company we used. We changed accounts like 360 Forged has done. The solution that 360 Forged has stated is not to get out of doing it, it's actually so you get the refund back quicker! 360 Forged's hands are tied in trying to get your refund back...your CC company won't have issues getting it back, but 360 Forged is having issues getting it back for you...understand? They've corrected it by getting a new account from here on out. As for the tires...I had a similar situation when my wheels were ready, but with the TPMS. They called to tell me that their supplier didn't have them in & asked me what I wanted to do. I said forget about the TPMS...PunjabiM3, I read your reasoning to cancel the wheels because it was going to be an inconvenience to get tires, etc. BUT, they had your wheels done & YOU chose to cancel the order. 360 Forged was just trying to help you out & it turns out their supplier was out of the size tires you were looking for. That IS NOT 360 Forgeds fault. As stated above...you deem it's an inconvienence to call your CC to get the refund, but again, read above...360 Forged isn't trying to pass it off to you & tell you "screw you, you try to get your refund from us". 360 Forged came on here & explained what is going on in the other thread & it's been dismissed like they never responded or it's just a pack of lies. The facts are they screwed up on delivery times for the max influx of orders they received during the months of Oct '08-Jan '09. They have had bad customer service during this time because they were expanding their infrastructure too. They had to change CC companies to make things run smoother, though to get your refund you have to get your CC company to get it back and NOW they are getting in line to accomodate their orders on a good time line and working on their customer service and their CC situation is fixed. Like others have said...it IS growing pains and for those who dispute that... Common Sense People! Not everyone has it...but please try to use it! Also...when comparing 360 Forged to other companies...How long has, say HRE been in business or Volk or any others that are being compared to 360 Forged...I'd bet money that they probably had similar issues when they were a small company & had their products all of a sudden take off beyond their expectations? the problem for 360 Forged is to put out this fire in a selfish society that wants everything done thier way, NOW!
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04-02-2009, 09:28 AM | #29 | |
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04-02-2009, 09:33 AM | #30 | |
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04-02-2009, 09:54 AM | #31 | |
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04-02-2009, 10:05 AM | #32 | |
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I want to reiterate for myself that I personally do not dislike HRE, quite the contrary as I have their 540S on my E46 M3...I like both HRE & 360 Forged...
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04-02-2009, 10:16 AM | #33 |
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I certainly believe this was the case with Iforged, as I heard many complaints about them years ago, but have not heard any recently. And BTW, I have nothing personal against 360 as I have never dealt with them - I do believe they experienced too much success too soon and simply could not handle all of the demand. Hopefully, they will step things up and avoid these problems in the future - communication is the key!
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04-02-2009, 10:47 AM | #35 | ||
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In general, I guess there are two ways to look at it. Some people think that the consumer assumes a certain repsonsibility when making a purchase. Personally, I think that the vendor is completely responsible. A lot of these situations could have been avoided if 360 was more proactive/organized. I am also understanding that companies go through growing pains, but a lack of integrity is a value that will likely never change...
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04-02-2009, 11:19 AM | #36 |
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Here is my answer to those of you that say "PunjabiM3, your wheels were ready, you could have ordered tires and tpms on your own, etc".
1. The wheels were already 4 weeks past due by the time the tire situation with 360 came up. 2. When I contacted 360 in late Jan, early Feb they told me that only a handful of orders that were experiencing delays and that most, including mine, were on time. I have the pm from 360 as evidence for you non-believers. 3. I contacted 360 forged MULTIPLE times via email while on vacation and did not receive a single response. This was already PAST the finish date of the wheels. 4. After coming back from vacation and calling them, I was told the wheels were done and the tires were in stock...that they would have them shipped out by Thursday. (called on a Monday) and they would send me pics of the wheels asap for approval. 5. I did not receive these pics for 5 days and that was after calling them on almost a daily basis. Tires that were in stock were no longer...and they ordered the tires saying they would be there by Tuesday March 24 (4 weeks past due). 6. After calling on Tuesday still no tires. Every time I call a different excuse...and this time they said "oh you need tpms." It's on the freakin invoice. 7. After giving 360 a deadline of 5 weeks past due, they failed to meet it. And even trying to get a refund from this company is a task given all the things I have to do on my end to obtain one. 8. The reason I ordered with 360 in the first place was due to the pricing they offered on the ENTIRE package including wheels, tires, tpms, shipping. Understand this is the reason I went with 360 direct instead of a vendor. I do not want to lug around tires and wheels in my M3 locally to get them mounted and balanced. It is a BIG inconvenience for me given my location circumstances which NONE of you that called me out are aware of. 9. After speaking to numerous vendors of 360 about this situation and their feelings toward 360, it seems that all vendors I spoke to are fed up with dealing with 360 as well. Hence their lack of reponse in these threads because they are not siding with 360. 10. Yes 360 has some very nice designs but any business needs to attend to their customers first and then everything else. It seems they have plenty of time to take photoshoots, post threads on 6speedonline almost every day about some "sick new wheels or sick new car". These efforts should be towards customer service and not marketing. It is customers that make or break any business, and word of mouth is the number one referral for any business. If customers have issues with a business it spreads like the plague and not only will you lose current customers, but future ones as well. Take care of everything at home first 360 and then spend all the time and money you want on photoshoots, buying expensive cars, etc... 11. Need I say more?
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04-02-2009, 11:23 AM | #37 | |
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04-02-2009, 12:58 PM | #39 |
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04-03-2009, 12:47 AM | #41 |
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face it.. let it go... your making 360 win the battle by bringing them up all the time.. nobody in there right mind that does research will order from them anymore.... they going out of bussiness but then all there gonna do is call the next company "360*******" and win or bussiness again until they follow through the same mistakes... i feel for there crap but lucky my cc company got my money back.
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04-03-2009, 02:15 AM | #42 |
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I wish I could afford 360 wheels.
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04-03-2009, 02:15 AM | #43 |
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wannatrip,
like i said in the other post if u are the "competition" down here dont make it so obvious...ur pissed that all this negative publicity is publicity which ur comapny probably doesnt get (kinda like celebs doing crazy shit to get there names out there)...but why not just top them instead of all the trash talking??? stick to the facts...not bs |
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