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06-09-2011, 10:42 AM | #23 |
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BMW corporate really doesn't care, all they want to know is if the dealership is making them loads of $$$.
I gave my local dealer an honest review of their shitty customer service after purchasing my M3 and they then told me they just deleted my review and no-one cared what i had to say. Last time i ever buy a BMW will be this car. |
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06-09-2011, 11:56 AM | #24 | |
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If I.G. got more bad reviews from OP friends and family, then BMWUSA would bring down the hammer. Truth is, most people at a dealership get a bonus check every month from BMUSA for % of good reviews. The higher the % the bigger the payckeck. Plus many dealers in the area compete against each other to get their % of good reviews up so everyone can get a nice paycheck. I remember as SA, we all got a $350 check once a month for simply having good reviews, but at the same time we had to work hard to get those good reviews. Ok, working hard was a lie, because being nice to people is not hard work in the first place. Another dealership was getting $500+ checks, their positive review rating was in the +95% bracket.
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06-09-2011, 12:11 PM | #25 |
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You should submit your story to a site like http://www.consumerist.com
They are a not for profit website that is associated with Consumer Reports. They probably can't help you directly, but getting a story on their website spreads the word and may get you some help from BMW. Though I wouldn't count on the latter. . |
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06-09-2011, 12:12 PM | #26 | |
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06-09-2011, 12:13 PM | #27 | |
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06-09-2011, 12:27 PM | #28 |
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Does a dealer have any right to refuse to service a BMW? Keep making appointments and rating them all 1s after each time.
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06-09-2011, 12:30 PM | #29 |
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I wouldn't do that if I was planning on keeping the car past the warranty or modifying
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06-09-2011, 12:33 PM | #30 | |
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Yes they do have the right.
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06-09-2011, 12:45 PM | #31 | |
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do this, great idea.
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06-09-2011, 01:39 PM | #32 |
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Would you really want them to touch your car...?
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06-09-2011, 01:59 PM | #34 |
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OP sorry about your ordeal.
Looks like the owner doesn't need the money, nor the business if he is denying you service and sales. |
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06-09-2011, 02:46 PM | #35 |
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The journey is the reward.
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06-09-2011, 03:02 PM | #36 | |
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06-09-2011, 03:18 PM | #37 | |
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When you get these surveys, you should always give the dealer raving reviews. Even if they did a shitty job. Do this a few times, and they will start to kiss your ass and treat you like a king. On top of that, get your dealer to install all your mods (if applicable). It is pure cash business for them. If they did a shitty job, pull the GM or service manager aside and tell them..."hey, you guys could have done a little better with this, but I gave you all high ratings on the survey because I know it affects you. Just please try to be a little more careful next time, okay" Trust me on this. I know from experience. After a few years, they will be giving you free services, nice loaner cars, etc. Everything in life is a game or a deal. You just need to know how to play.
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06-09-2011, 03:19 PM | #38 | |
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06-09-2011, 03:40 PM | #39 | |
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And the serious answer was; "yes they can."
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06-09-2011, 03:48 PM | #40 | |
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It's the dealer that's the problem here
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The survey is not the problem. A dealer attacking a customer for being unsatisfied -- that's the problem. |
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06-09-2011, 03:54 PM | #41 |
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Sorry but i feel it is a little bit your fault. When they told you to google the questions, i would not even pick up the car and ask for a refund!
I absolutely have no problem with my dealership. And the reason is i got to know them and talked to them and became even friend with the manager and my sales guy before buying my car. That way they were even eager to help me with anything possible! Everytime i give them perfect score and even few times I wrote to bmw canada about how happy i was with their service. Now even I get perfect service when i take my car for any maintenance work as well, they do well beyond what they have to do to keep me happy. I think you should know your sale guy, manager, service advisor before buying a car from them. Believe me, your experience with your car will be so much better this way!
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06-09-2011, 04:43 PM | #42 |
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This is all very interesting to hear, as Sterling is about to get a rather unfavorable review from me (full write up going up here, and all over the other boards to warn others) after screwing me around. Oh well, I have a different and trusted dealership closer for service thankfully- let you know if I hear from them in the same manner... hopefully I won't have to deal with that
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06-09-2011, 05:38 PM | #43 |
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What are you basing that on?
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06-09-2011, 05:40 PM | #44 | |
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