Need help with Evolve-R cable

[///M Kidding]

To start with, I joined the recent groupbuy from Evolve for their ECU tune and GTS software.

I received the cable last Friday and wanted to do the GTS software first, so I followed the instructions that were given by Evolve, I installed the program (called XDEVICE Tool Kit) with my evolve-R cable attached on my laptop, opened up the program and clicked the refresh button, according to Evolve's instruction, the cable is supposed be in a list in this program, but it's not. I tried using different USB port but doesn't work, the green light on the cable's blinking when it's attached to my laptop but the program is not detecting the cable somehow.

Anyone experienced this before? I'm using windows 10.

By the way, I tried to contact Evolve, called their US line 2 times but no response; posted 2 tickets on their customer support site but no response; left them a couple PM but no response; sent them an email and finally got a response, but the response they gave me is to try different USB port

[opihi5]

Originally Posted by ///M Kidding

To start with, I joined the recent groupbuy from Evolve for their ECU tune and GTS software.

I received the cable last Friday and wanted to do the GTS software first, so I followed the instructions that were given by Evolve, I installed the program (called XDEVICE Tool Kit) with my evolve-R cable attached on my laptop, opened up the program and clicked the refresh button, according to Evolve's instruction, the cable is supposed be in a list in this program, but it's not. I tried using different USB port but doesn't work, the green light on the cable's blinking when it's attached to my laptop but the program is not detecting the cable somehow.

Anyone experienced this before? I'm using windows 10.

By the way, I tried to contact Evolve, called their US line 2 times but no response; posted 2 tickets on their customer support site but no response; left them a couple PM but no response; sent them an email and finally got a response, but the response they gave me is to try different USB port

The gts software was a pain. Did you do the step where they send you a code and you register the cable on x device. If you are u.s I usually contact mateen at evolve in the early morning, around afternoon in U.K. And I get responses immediately.

[///M Kidding]

Originally Posted by opihi5

The gts software was a pain. Did you do the step where they send you a code and you register the cable on x device. If you are u.s I usually contact mateen at evolve in the early morning, around afternoon in U.K. And I get responses immediately.

I already got the codes, but the Xdevice isn't detecting the cable so I can't upload the code to the cable...

[AlexElec]

Windows 8 and above you need driver signature enforcement turned off . I had a problem with Windows 7 not detecting USB port , I have a hp , because of updates on my laptop l had to go to hp trouble shooting ,but that was my fault . I did the tune and later the dct . The tune and dct upgrade work great . I emailed Mateen @ evolve with any questions . The difference in time is the the only problem with getting in touch with them . I hope this will help .

[///M Kidding]

Originally Posted by AlexElec

Windows 8 and above you need driver signature enforcement turned off . I had a problem with Windows 7 not detecting USB port , I have a hp , because of updates on my laptop l had to go to hp trouble shooting ,but that was my fault . I did the tune and later the dct . The tune and dct upgrade work great . I emailed Mateen @ evolve with any questions . The difference in time is the the only problem with getting in touch with them . I hope this will help .

I will try that tomorrow, will hope it works lol

[AlexElec]

Computers are great , only when they are working !! Let me know how it works out .

[Ggeezer]

Took me almost a month to get the DCT tune from Evolve but they came through. I echo the same as others. Mateen was super helpful and responsive along the way.

Sorry for threadjack but did Evolve update anyone to 240E software prior to uploading the tune? I was told that my software (231E) was the latest version and that Mateen hadn't heard of 240E.

[///M Kidding]

Originally Posted by Ggeezer

Took me almost a month to get the DCT tune from Evolve but they came through. I echo the same as others. Mateen was super helpful and responsive along the way.

Sorry for threadjack but did Evolve update anyone to 240E software prior to uploading the tune? I was told that my software (231E) was the latest version and that Mateen hadn't heard of 240E.

Took you a month? That's crazy...

[Josparky]

I had a similar issue where the tune program would not recognise the cable. I also tried different USB ports but didn't work.
At the end I found out this was my computer issue. There was no driver installed that would recognise the cable. I downloaded all software/driver updates from Microsoft (Windows 7)....restarted my computer and after the windows download/install/update and then it worked.

Also, once you install the Evolve-R tune, you won't notice a dramatic power-up for about the first few drives...as I'm told the ecu needs some time to adapt to the new parameters. But once the ecu adapts, you'll notice passed 5000rpm, the car will pull like a bat out of hell!

I had the Stage 2 tune done with test pipes. All others stock.
Also as I'm in Australia, I dealt directly with Imran at Evolve-UK. Customer service was fantastic and got my Evolve-R cable in less than a week.

[///M Kidding]

Originally Posted by Josparky

I had a similar issue where the tune program would not recognise the cable. I also tried different USB ports but didn't work.
At the end I found out this was my computer issue. There was no driver installed that would recognise the cable. I downloaded all software/driver updates from Microsoft (Windows 7)....restarted my computer and after the windows download/install/update and then it worked.

Also, once you install the Evolve-R tune, you won't notice a dramatic power-up for about the first few drives...as I'm told the ecu needs some time to adapt to the new parameters. But once the ecu adapts, you'll notice passed 5000rpm, the car will pull like a bat out of hell!

I had the Stage 2 tune done with test pipes. All others stock.
Also as I'm in Australia, I dealt directly with Imran at Evolve-UK. Customer service was fantastic and got my Evolve-R cable in less than a week.

I appreciate the input

[Evolve Automotive]

Sorry about the issues. I was in the middle of emailing you back. I can assist you later today by remote logging in and taking care of it for you. Let me know with a response to my email (Being sick and the Cubs winning the world series.. my bad)

[///M Kidding]

Originally Posted by Evolve-US

Sorry about the issues. I was in the middle of emailing you back. I can assist you later today by remote logging in and taking care of it for you. Let me know with a response to my email (Being sick and the Cubs winning the world series.. my bad)

pm'ed you

[///M Kidding]

Mark contacted me today and he was really patient with me, he did a remote control on my computer, turned off that enforcement drive and the software was able to detect the cable right after. But we encountered another issue which Mark also provided a potential answer later today, a friend of mine is coming over this weekend to help me sort this out (or hopefully sort it out lol)

And I'm getting a charger for my car to do the tunes as it's strongly recommended by Mark. Hopefully everything will work out this weekend.

[///M Kidding]

Got my ECU tune done today and everything went pretty smooth, but I'm still having trouble with the GTS software

[AlexElec]

What step of dct upgrade is giving you trouble ?

[///M Kidding]

Originally Posted by AlexElec

What step of dct upgrade is giving you trouble ?

I was at where you need to click the "update license" button in license tap, but there's no button so I can't copy the codes into the software called XDEVICE.

Mark told me that if I do a diagnosis in the evolve-r software the cable will be vin locked, then it will work but it's still not working for me after doing a diagnosis.

[Evolve Automotive]

Originally Posted by ///M Kidding

I was at where you need to click the "update license" button in license tap, but there's no button so I can't copy the codes into the software called XDEVICE.

Mark told me that if I do a diagnosis in the evolve-r software the cable will be vin locked, then it will work but it's still not working for me after doing a diagnosis.

sending you an email back. Let's setup a time for me to remote and install it for you.

Mark

[///M Kidding]

Originally Posted by Evolve-US

sending you an email back. Let's setup a time for me to remote and install it for you.

Mark

Sent you an email

[buddalun]

Originally Posted by ///M Kidding

Sent you an email

Let us know how the install goes, and how you like the SW thereafter. I am thinking of doing the tune as well.

[///M Kidding]

Originally Posted by buddalun

Let us know how the install goes, and how you like the SW thereafter. I am thinking of doing the tune as well.

Mark just did the installation for my DCT software using remote control. I just drove it for like 2-3 mins, the car runs a lot smoother. Mark suggested me to launch the car, but it's raining right now will try later when the conditions are good

[///M Kidding]

Overall experience, the ECU tune is pretty easy for me but the GTS software took me some time. Mark has been super helpful and patient with me during the whole process, thumbs up for Mark at Evolve.

[Evolve Automotive]

Originally Posted by ///M Kidding

Mark just did the installation for my DCT software using remote control. I just drove it for like 2-3 mins, the car runs a lot smoother. Mark suggested me to launch the car, but it's raining right now will try later when the conditions are good

EVEN BETTER! Do it in the rain! haha
I am sorry it took a bit to get this sorted for you and apologize for any inconveniences that this had on you and your time. I am glad I was able to get it sorted and happy you are happy!