BMW Seattle Says MDCT update can't be installed

nickw · 11-08-2008, 03:25 PM

Took my MDCT in to get updated today.

Called me this afternoon and left a to say that the update would wipe out my radio programming and a new update that will work isn't expected until sometime in Dec or Jan. I'm trying to get them on the phone to get more info but WTF I don't care about having to reprogram my radio and other settings I'd like to not worry about the car stalling.

Anyone else been told there was a problem with the update after they booked the car for service?

labelexec · 11-08-2008, 04:09 PM

Quote:

Originally Posted by nickw

Took my MDCT in to get updated today.

Called me this afternoon and left a to say that the update would wipe out my radio programming and a new update that will work isn't expected until sometime in Dec or Jan. I'm trying to get them on the phone to get more info but WTF I don't care about having to reprogram my radio and other settings I'd like to not worry about the car stalling.

Anyone else been told there was a problem with the update after they booked the car for service?

what year is your car? I have an 09 and when I brought my M5 in for service last week, they ran a recall inquiry to see if my m3 needed any updates and they said no.

Advskier · 11-08-2008, 05:03 PM

I had the update done on my 08 E92 and everything except my seat position stayed ok.

Race_Doc11 · 11-08-2008, 08:27 PM

you should call BMW of NA customer service 800-831-1117 give them
your vin# and they can tell you if you need it.
I think there is another update and the dealer doesn't want to do the work twice..good luck

Powerslide · 11-08-2008, 08:34 PM

About a month ago I called my dealer and was also told the update would wipe out my radio. However, I got a call back about a week or two later and was told I could get it upgraded (and which I did about 2 weeks ago). My MDCT now works great - and so does my radio.

If your dealer calls other BMW dealers (whether local or not), they should learn how to get the current software upgrade for you - good luck!

apw2607 · 11-09-2008, 11:51 AM

PROGMAN V32.0 is around the corner. I would wait a couple more weeks for that.

AZ-BMW · 11-09-2008, 12:09 PM

Quote:

Originally Posted by nickw

Took my MDCT in to get updated today.

Called me this afternoon and left a to say that the update would wipe out my radio programming and a new update that will work isn't expected until sometime in Dec or Jan. I'm trying to get them on the phone to get more info but WTF I don't care about having to reprogram my radio and other settings I'd like to not worry about the car stalling.

Anyone else been told there was a problem with the update after they booked the car for service?

Check attached SIB to see if your car's VIN is on the list. If so, call your SA and reference the SIB number and ask again for the installation. Although as already mentioned a Progman v32 is imminent (but who really knows when?), the current SW update (v31.1) fixes a number of DCT issues

BTW, BMW PC installed v31.1 on my car when they programmed the OEM Alarm, so I already had that update and it works fine for my kind of driving style

nickw · 11-09-2008, 03:55 PM

Thanks for all the great replies guys. They said they were having problems with 31.1 disabling the radio completely. So I'm going to wait for 32. They were great about talking to me in more specifics after I got their first message.

aus · 11-09-2008, 06:50 PM

Quote:

Originally Posted by AZ-BMW

Check attached SIB to see if your car's VIN is on the list. If so, call your SA and reference the SIB number and ask again for the installation. Although as already mentioned a Progman v32 is imminent (but who really knows when?), the current SW update (v31.1) fixes a number of DCT issues

BTW, BMW PC installed v31.1 on my car when they programmed the OEM Alarm, so I already had that update and it works fine for my kind of driving style

Thanks for the attached file.

dawgdog · 11-09-2008, 09:02 PM

Mine was updated at BMW Seattle several weeks ago and no problems whatsoever.

apw2607 · 11-09-2008, 10:53 PM

I've had issues with 31.1. Odd problems with the i-Drive, the Telematics functions completely being disabled and actually I dont like what its done to the DCT. Like I said, I would wait for v32 and go from there. I'm going to get v32 installed as soon as it becomes available.

11-08-2008, 03:25 PM	#1
nickw Enlisted Member 6 Rep 34 Posts Drives: e46 m3... e92 m3 soon? Join Date: Apr 2008 Location: Seattle iTrader: (0)	BMW Seattle Says MDCT update can't be installed Took my MDCT in to get updated today. Called me this afternoon and left a to say that the update would wipe out my radio programming and a new update that will work isn't expected until sometime in Dec or Jan. I'm trying to get them on the phone to get more info but WTF I don't care about having to reprogram my radio and other settings I'd like to not worry about the car stalling. Anyone else been told there was a problem with the update after they booked the car for service?
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11-08-2008, 05:03 PM	#3
Advskier Second Lieutenant 8 Rep 267 Posts Drives: 2008 E92 Join Date: Sep 2008 Location: Salt Lake City iTrader: (0)	I had the update done on my 08 E92 and everything except my seat position stayed ok.
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11-08-2008, 08:27 PM	#4
Race_Doc11 Lieutenant Colonel 460 Rep 1,633 Posts Drives: 2023 G82 M4 Join Date: Jan 2008 Location: USA iTrader: (1) Garage List 2023 BMW G82 M4 [0.00] 2018 F80 M3 [10.00] 2013 Audi RS5 (Sold) [10.00] 2008 E93 M3 (Sold) [10.00]	you should call BMW of NA customer service 800-831-1117 give them your vin# and they can tell you if you need it. I think there is another update and the dealer doesn't want to do the work twice..good luck
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11-08-2008, 08:34 PM	#5
Powerslide Colonel 1097 Rep 2,286 Posts Drives: 2018 F80 ZCP Join Date: Nov 2007 Location: Chicago Illinois USA iTrader: (0)	About a month ago I called my dealer and was also told the update would wipe out my radio. However, I got a call back about a week or two later and was told I could get it upgraded (and which I did about 2 weeks ago). My MDCT now works great - and so does my radio. If your dealer calls other BMW dealers (whether local or not), they should learn how to get the current software upgrade for you - good luck!
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11-09-2008, 11:51 AM	#6
apw2607 Colonel 581 Rep 2,105 Posts Drives: 2024 X5 50e M-Sport Join Date: Apr 2006 Location: West Coast, USA iTrader: (0)	PROGMAN V32.0 is around the corner. I would wait a couple more weeks for that.
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11-09-2008, 03:55 PM	#8
nickw Enlisted Member 6 Rep 34 Posts Drives: e46 m3... e92 m3 soon? Join Date: Apr 2008 Location: Seattle iTrader: (0)	Thanks for all the great replies guys. They said they were having problems with 31.1 disabling the radio completely. So I'm going to wait for 32. They were great about talking to me in more specifics after I got their first message.
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11-09-2008, 09:02 PM	#10
dawgdog Colonel 148 Rep 2,278 Posts Drives: 2015 M3, 2016 GT3 Join Date: Oct 2006 Location: Seattle, Wa. iTrader: (0)	Mine was updated at BMW Seattle several weeks ago and no problems whatsoever. __________________ 2015 f80 M3, 2016 GT3
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11-09-2008, 10:53 PM	#11
apw2607 Colonel 581 Rep 2,105 Posts Drives: 2024 X5 50e M-Sport Join Date: Apr 2006 Location: West Coast, USA iTrader: (0)	I've had issues with 31.1. Odd problems with the i-Drive, the Telematics functions completely being disabled and actually I dont like what its done to the DCT. Like I said, I would wait for v32 and go from there. I'm going to get v32 installed as soon as it becomes available.
	Appreciate 0 Quote