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05-12-2019, 04:25 PM | #155 |
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Poor Customer Service
I recently purchased the Awron gauge for my e92 M3 (not from EAS but another vendor) and wish I could give some feedback on the product itself but I ran into some issues during install which have delayed the project.
I emailed Awron using 2 different email addresses and the contact form on their website, asking for some assistance. After more than a week with multiple messages, I still have not heard back from anyone. I've purchased performance parts from many different shops both in the U.S. and Europe and have never experienced such disregard for customer service. I wanted to share my experience with this forum because I think it's important to share both good and bad with fellow enthusiasts. Who knows, maybe this gauge will be amazing but I will never spend my money with a company who cannot be bothered to respond to their customers when they ask for help. Last edited by VikAry; 05-13-2019 at 12:53 PM.. Reason: clarification |
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05-12-2019, 06:16 PM | #156 |
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What’s your problem with it? Mine works flawlessly. I do want to assign a different button to scroll through the screens and according to the instructions it can be done. The instructions are in broken English they’re kind of hard to follow. Have you tried getting product support through your vendor? They might have better luck contacting them.
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05-13-2019, 12:56 PM | #157 | |
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05-13-2019, 01:07 PM | #158 | |
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Vivid is notorious for poor support, good luck getting any post-sales support.
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05-13-2019, 01:42 PM | #159 |
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I certainly will not work with Vivid again in the future.
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05-13-2019, 05:23 PM | #160 | ||
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05-13-2019, 07:37 PM | #161 |
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I want to thank Tom from EAS for helping me out. EAS didn't cause this issue, they didn't even sell me the gauge but Tom was nice enough to step in, figure out what I need to solve the issue and send me replacement parts.
He didn't have to help me but he did and with that has made customer for life. I know where to go next time I'm in the market for mods.
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08-05-2019, 07:55 PM | #163 | ||
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11-20-2019, 11:40 PM | #165 |
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We are currently sold out of e9X Awron displays. Awron has closed it's doors temporarily (restructuring) and will be back in business Q2/2020.
We will make an announcement once displays are again available.
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05-20-2020, 11:31 AM | #166 |
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05-20-2020, 01:06 PM | #167 |
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Didn't happen by the timeline. We'll update the thread if they come back.
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05-20-2020, 06:34 PM | #169 |
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My awron kompressor doesn't give oil pressure.. I had to put a separate ash tray gauge in for that with a sensor distribution block under the oil filter housing.
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07-22-2022, 12:17 PM | #172 |
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These have been discontinued by Awron, sorry.
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11-07-2022, 10:16 PM | #173 | |
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