|
|
12-12-2011, 02:12 PM | #1 |
Private
21
Rep 62
Posts |
very disappointed with BMW service....
This morning my wife's car(2011 x5 3.5p) didn't start.... it's been making weird noise at cold start for couple days ago and finally it didn't want to start.... okay it's understandable.this is how life goes.. even she couldn't take my daughter to school...shit happens.... so I called road assistance and they showed up in 40 min and jumped car. they recommended take car to dealer. Dealer was kind enough to explain her what's wrong and what's they are going to do. Dealer told her to leave car for couple days. But they gave her piece of shitty pick up truck from enterprise, because they are out of all loner cars. I know it's for only couple days but still...it was my first time service with BMW....and It isn't happy experience.
|
12-12-2011, 02:15 PM | #2 |
Bored all the time
382
Rep 2,173
Posts |
happens all the time... i had a toyota camry before...
__________________
Current: 2014 991 Turbo RS
Past: 15 GT3, 17 R8 SC, Two 16 M4 GTS’s, Two 18 GT350R's, Two 13 RS5’s, 13 M3, 10 R8, 15 M4, 09 M3, 04 M3, 09 S5, 02 M3... It all started with an RX-7 (FD). |
Appreciate
0
|
12-12-2011, 02:30 PM | #5 |
Colonel
344
Rep 2,928
Posts
Drives: 328i, 335i, M3, 535i, X5, 36M
Join Date: Oct 2010
Location: OC
iTrader: (3)
Garage List 2014 Ford Raptor [0.00]
2012 328i E92 [10.00] 2013 X5 [0.00] 2013 335i F30 [8.00] 1990 Toyota Previa [0.00] 1997 E36 M3 [10.00] 2011 E92 M3 [0.00] 2011 535i [0.00] |
dude, ur lucky u even got a car to drive off...some dealers here in socal will just say too bad so sad and wont even both renting an enterprise car for you...then ur stuck with shuttle bus or spending your own cash for a rental car or borrowing one from if u dont have extra.
i could care less if they gave me a hyndai..as long as i get something to get me on my way, im happy...its not like the loaner car is yours to keep anyway |
Appreciate
0
|
12-12-2011, 02:42 PM | #7 |
Banned
866
Rep 6,248
Posts |
|
Appreciate
0
|
12-12-2011, 02:53 PM | #9 |
BimmerPost Supporting Vendor
307
Rep 13,093
Posts
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas
iTrader: (45)
Garage List 2013 Nissan GTR [0.00]
2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00] |
Sounds like you got great service.
|
Appreciate
0
|
12-12-2011, 02:53 PM | #10 |
Private
21
Rep 62
Posts |
I know I should be happy with at least she get a car... but she drop off and pick up my 3 yrs daughter.....I wouldn't even post this if they gave us camry or small sedan....
|
Appreciate
0
|
12-12-2011, 02:56 PM | #11 |
BimmerPost Supporting Vendor
307
Rep 13,093
Posts
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas
iTrader: (45)
Garage List 2013 Nissan GTR [0.00]
2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00] |
So basically you are upset cause you didn't get a sedan? You could have paid additional at Enterprise to get whatever car you wanted if it was that big of a deal. Most trucks these days are extended cab at least so it would fit her and the kid easily.
|
Appreciate
0
|
12-12-2011, 03:05 PM | #13 |
Private
21
Rep 62
Posts |
nono I am not upset at all~~ just little disappointed with BMW service.... they offered no option to choose any different car, if they did I would take it. they just told her to wait and ride is on it's way....I had great experience with Lexus and Infinity and I was expecting more from BMW
|
Appreciate
0
|
12-12-2011, 03:08 PM | #14 | |
BimmerPost Supporting Vendor
307
Rep 13,093
Posts
Drives: BPMsport 2012 E92 M3
Join Date: Jun 2011
Location: Kansas
iTrader: (45)
Garage List 2013 Nissan GTR [0.00]
2019 Sierra Denali ... [0.00] 1999 Nissan Silvia [0.00] 1999 Nissan Skyline ... [0.00] 1998 Toyota Supra [0.00] |
Quote:
|
|
Appreciate
0
|
12-12-2011, 03:09 PM | #15 |
Captain of the Enterprise
101
Rep 1,424
Posts |
Loaners usually need to be booked in advance. I don't take my BMW until after I know there will be a loaner reserved for me.
.
__________________
2011 1 Series M Coupe VO M3 vs 1M Comparo Review 2011 M3 E90 DCT ZCP (sold) * 2010 335i Sedan (sold) 2005 M3 Convertible (sold) * 2003 325i Sedan (sold) |
Appreciate
0
|
12-12-2011, 03:50 PM | #17 |
Digger
205
Rep 2,619
Posts |
Did you have the thread where they "ZCPd" the Camry or was that someone that got a Chevy Aveo? I can't remember
As the other have said, most times the BMW loaner cars are booked weeks in advance. I had one booked one time and they didn't have one, they offered the shuttle but I needed to get around town for work. The manager gave me the keys to his at the time new G8 w/ 6 speed. That was actually a pretty fun car to drive for the day.
__________________
2009 E92 M3 /// Melbourne Red /// Fox Red /// M DKG
Full Innotech Exhaust - DINAN Intake - IND Engine Bay Appearance - IND Hand Stitched Boot Covers - and much more.... |
Appreciate
0
|
12-12-2011, 03:59 PM | #19 |
Colonel
248
Rep 2,513
Posts |
Exactly! We usually don't even get loaner here, just a ride back and pick up again. Plus they were out of loaners, what do you expect them to do?!
__________________
AW|FR 6MT E92 ///M3 |
Appreciate
0
|
12-12-2011, 04:00 PM | #20 | ||
Smiling Politely
1381
Rep 29,118
Posts |
Quote:
be happy you got a loaner.
__________________
Quote:
|
||
Appreciate
0
|
12-12-2011, 04:05 PM | #21 |
Second Lieutenant
27
Rep 294
Posts |
Yes, it sucks it happens but it is what it is. Its up to the dealer to make the situation better which is where majority of them fail at. She got the truck prob because it was so late and was the one of the last cars available. If she doesnt like the truck go back to the dealer around 4pm that's when BMW's start to come back for the day. They will swap her out of it into the BMW.
__________________
"People who say they love the 'Ring' are either not going fast enough or lying" - Jackie Stewart
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|