Newbie needs help: OPEN ROAD BMW EDISON 1200 Service not Free?

DiegoM · 07-09-2012, 12:26 PM

Excuse me if I'm wrong here. But my M3 is at 1500miles already and idrive vehicle status says it needs service - oil. The computer says OK on oil though.

I called to make a appointment for 1200 service and the lady said I didn't have to bring the car until 15000miles? And IF I need to add oil I have to pay for it? So I'm like.. huh? I just wanted to know if shes right or just didn't know what she's saying. Thanks for you help. Newbie.

FLOSS M · 07-09-2012, 01:42 PM

CBS is free - 4yr/50K, adding oil if it is low depends on the dealership - I was told by JMK in NJ they can not top off the car since BMW would not pay them for it - total BS.

Sal@AUTOcouture · 07-09-2012, 01:51 PM

1200mi service is free. You may want to try another dealership if this one doesn't know simple things like this.

DiegoM · 07-09-2012, 02:57 PM

Thanks guys! Do you recommend a dealer around central or northern NJ that knows about M3? apparently the service people at open road doesn't know anything about the m3- the service guy said the m3 doesnt need break in period.. really!? And he had to check and ask someone inside

Ali.K_BMW · 07-09-2012, 03:50 PM

get the car serviced asap do not go beyond it...If that car is serviced at the 1200 mile mark it can NEVER be certified. get to another dealer. JMK BMW - Contact Manny - He is their M certified Guy.

Nicname · 07-09-2012, 04:17 PM

do any dealerships do free oil change or add oil for leased m3's?

Darth One · 07-09-2012, 04:34 PM

you talked to the service receptionist, right? ask to speak to a service advisor and be very clear that you have an M3.

happened to me - these girls take hundreds of appointments and all the other BMW's do have their first interval at 15k, so i understand the confusion somewhat (i didn't, however, understand the attitude that came free with the phone call). i just politely asked to be connected to my regular service advisor and he of course cleared it up and booked the appointment.

just in case you get hassled, show them the servicing book that came with the car. it cannot be more clear.

97X · 07-09-2012, 05:01 PM

I've had pretty good luck with BMW of Bridgewater (formerly Hunterdon BMW). Approx. 20 mins. from Open Road in Edison.

DiegoM · 07-09-2012, 05:33 PM

Quote:

Originally Posted by Darth One

you talked to the service receptionist, right? ask to speak to a service advisor and be very clear that you have an M3.

happened to me - these girls take hundreds of appointments and all the other BMW's do have their first interval at 15k, so i understand the confusion somewhat (i didn't, however, understand the attitude that came free with the phone call). i just politely asked to be connected to my regular service advisor and he of course cleared it up and booked the appointment.

just in case you get hassled, show them the servicing book that came with the car. it cannot be more clear.

Thanks guys.

I actually went there today during my break to personally confirm what the lady told me over the phone. I was referred to a "service coordinator" and I explained to the guy that my M3 has reached its break in period and asked if it could be serviced. His answer was- "those cars doesn't need break-in.

I told him I was just following what the manual said. He went inside to ask a mechanic (I assumed). When he got back he told me, yes it does need service and I need an appointment. NOW I'm paranoid if their mechanics know how to service an M3.

Ali.K_BMW · 07-09-2012, 05:56 PM

Quote:

Originally Posted by DiegoM

Thanks guys.

I actually went there today during my break to personally confirm what the lady told me over the phone. I was referred to a "service coordinator" and I explained to the guy that my M3 has reached its break in period and asked if it could be serviced. His answer was- "those cars doesn't need break-in.

I told him I was just following what the manual said. He went inside to ask a mechanic (I assumed). When he got back he told me, yes it does need service and I need an appointment. NOW I'm paranoid if their mechanics know how to service an M3.

GO TO A DIFFERENT DEALER!! Cannot emphasize that enough.

97X · 07-10-2012, 07:21 AM

I concur. I live less than 10 minutes from Open Road, yet I would rather drive a much longer distance to have my car serviced elsewhere. In fact, there was a point I was driving 45 minutes south to Circle BMW in Eatontown for service. I've heard mixed reviews about the sales staff at Open Road Edison, but I rarely read anything but complaints about their service department.

E92Mazing · 07-10-2012, 10:09 AM

Agree. Go to another dealer ASAP!! I got my car from open road but service it at rallye in long island, NY

Sal@AUTOcouture · 07-10-2012, 10:22 AM

Paul Miller BMW and ask for Ariel

chinboys · 07-10-2012, 11:28 AM

take your car and have it serviced at BMW Flemmington period!

Ghetto2315 · 07-10-2012, 01:01 PM

Depends on where you are, but I'd stay away from Open Road and Freehold. If you're in the area, go to Circle BMW as someone mentioned above. See Tim in Service as he is the M Service Advisor and Danny in Sales since he is the M Sales Advisor

M3people · 07-11-2012, 08:05 AM

Unreal how some dealership try get ride of you by miss informing customers. If the oil level drops below minimum I just drive to Hassel BMW in Freeport NY and they top it off for me. The second time they didn't follow the right steps pouring the oil.

DiegoM · 07-11-2012, 04:23 PM

Thanks for all the inputs guys! I was considering Paul Miller but I ended up going to JMK in Springfield since it's closer to my job. BIG difference with the service and their knowledge of the M3. Immediately offered me a loaner without me asking despite their busy schedule. Open Road told me that I can't have a loaner.

Hope the car comes out without issues.

Thanks AKAFP! Wonder if that's your grey M3 parked by the service area.

07-09-2012, 12:26 PM	#1
DiegoM Private First Class 12 Rep 121 Posts Drives: Alpine White Join Date: Aug 2009 Location: NY iTrader: (0)	Newbie needs help: OPEN ROAD BMW EDISON 1200 Service not Free? Excuse me if I'm wrong here. But my M3 is at 1500miles already and idrive vehicle status says it needs service - oil. The computer says OK on oil though. I called to make a appointment for 1200 service and the lady said I didn't have to bring the car until 15000miles? And IF I need to add oil I have to pay for it? So I'm like.. huh? I just wanted to know if shes right or just didn't know what she's saying. Thanks for you help. Newbie.
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07-09-2012, 01:42 PM	#2
FLOSS M ///M3 386 Rep 1,123 Posts Drives: 22 M3 X-Drive Join Date: May 2008 Location: NJ iTrader: (1)	CBS is free - 4yr/50K, adding oil if it is low depends on the dealership - I was told by JMK in NJ they can not top off the car since BMW would not pay them for it - total BS.
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07-09-2012, 01:51 PM	#3
Sal@AUTOcouture BimmerPost Supporting Vendor 733 Rep 10,105 Posts Drives: E93 M3, E36 M3 Join Date: Feb 2007 Location: Sofla iTrader: (30)	1200mi service is free. You may want to try another dealership if this one doesn't know simple things like this.
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07-09-2012, 02:57 PM	#4
DiegoM Private First Class 12 Rep 121 Posts Drives: Alpine White Join Date: Aug 2009 Location: NY iTrader: (0)	Thanks guys! Do you recommend a dealer around central or northern NJ that knows about M3? apparently the service people at open road doesn't know anything about the m3- the service guy said the m3 doesnt need break in period.. really!? And he had to check and ask someone inside
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07-09-2012, 03:50 PM	#5
Ali.K_BMW Colonel 111 Rep 2,164 Posts Drives: 2020 BMW 330i xDrive Join Date: Aug 2008 Location: United States iTrader: (7) Garage List 2013 BMW 335i [0.00]	get the car serviced asap do not go beyond it...If that car is serviced at the 1200 mile mark it can NEVER be certified. get to another dealer. JMK BMW - Contact Manny - He is their M certified Guy. __________________ Former BMW Client Advisor
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07-09-2012, 04:17 PM	#6
Nicname Lieutenant Colonel 351 Rep 1,681 Posts Drives: 2021 M2C Join Date: Oct 2011 Location: NJ iTrader: (4)	do any dealerships do free oil change or add oil for leased m3's? __________________ Current: ///M2C G01 X3 xDrive30i Past: ///M2 997.1 Turbo ///M3 E92
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07-09-2012, 04:34 PM	#7
Darth One drunk poster 6613 Rep 3,649 Posts Drives: M4 GTS \| E46 M3 Join Date: Jul 2008 Location: FL iTrader: (0)	you talked to the service receptionist, right? ask to speak to a service advisor and be very clear that you have an M3. happened to me - these girls take hundreds of appointments and all the other BMW's do have their first interval at 15k, so i understand the confusion somewhat (i didn't, however, understand the attitude that came free with the phone call). i just politely asked to be connected to my regular service advisor and he of course cleared it up and booked the appointment. just in case you get hassled, show them the servicing book that came with the car. it cannot be more clear.
	Appreciate 0 Quote

07-09-2012, 05:01 PM	#8
97X Private First Class 33 Rep 128 Posts Drives: 2020 F97 X3M Competition Join Date: Sep 2008 Location: New Jersey iTrader: (2)	I've had pretty good luck with BMW of Bridgewater (formerly Hunterdon BMW). Approx. 20 mins. from Open Road in Edison. __________________ ON ORDER: 2023 G05 X5 ///M50i Carbonschwarz\|Tartufo CURRENT: 2020 F97 ///X3M Competition\|Donington Grau\|Tartufo RETIRED: 2017 F80 ///M3 \| 2014 F10 550i ED 2 June 2014 \| 2011.75 E93 ///M3 ED 5 July 2011 \| 2009 E90 328i
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07-10-2012, 07:21 AM	#11
97X Private First Class 33 Rep 128 Posts Drives: 2020 F97 X3M Competition Join Date: Sep 2008 Location: New Jersey iTrader: (2)	I concur. I live less than 10 minutes from Open Road, yet I would rather drive a much longer distance to have my car serviced elsewhere. In fact, there was a point I was driving 45 minutes south to Circle BMW in Eatontown for service. I've heard mixed reviews about the sales staff at Open Road Edison, but I rarely read anything but complaints about their service department. __________________ ON ORDER: 2023 G05 X5 ///M50i Carbonschwarz\|Tartufo CURRENT: 2020 F97 ///X3M Competition\|Donington Grau\|Tartufo RETIRED: 2017 F80 ///M3 \| 2014 F10 550i ED 2 June 2014 \| 2011.75 E93 ///M3 ED 5 July 2011 \| 2009 E90 328i
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07-10-2012, 10:09 AM	#12
E92Mazing Private First Class 30 Rep 143 Posts Drives: 2011 E92 M3 Join Date: Apr 2011 Location: NYC iTrader: (0) Garage List 2020 BMW X3 M40i [0.00] 2017 BMW X3 [0.00] 2014 BMW 328 xDrive [0.00] 2011 BMW M3 E92 [9.00]	Agree. Go to another dealer ASAP!! I got my car from open road but service it at rallye in long island, NY
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07-10-2012, 10:22 AM	#13
Sal@AUTOcouture BimmerPost Supporting Vendor 733 Rep 10,105 Posts Drives: E93 M3, E36 M3 Join Date: Feb 2007 Location: Sofla iTrader: (30)	Paul Miller BMW and ask for Ariel
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07-10-2012, 11:28 AM	#14
chinboys just another working worm 1 Rep 12 Posts Drives: 2011 m3 vert, 2007 911tt Join Date: Feb 2011 Location: central Republic of NJ iTrader: (0)	BMW Edison ...not! take your car and have it serviced at BMW Flemmington period!
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07-10-2012, 01:01 PM	#15
Ghetto2315 Colonel 831 Rep 2,352 Posts Drives: 16' BMW i8 Join Date: Feb 2012 Location: The REAL Jersey Shore iTrader: (1) Garage List 2001 BMW M3 E46 CON ... [9.50] 2016 BMW i8 [10.00] 2003 JEEP GRAND CHE ... [0.00] 2000 540i SPORT E39 [10.00] 2007 TOYOTA TACOMA ... [0.00]	Depends on where you are, but I'd stay away from Open Road and Freehold. If you're in the area, go to Circle BMW as someone mentioned above. See Tim in Service as he is the M Service Advisor and Danny in Sales since he is the M Sales Advisor
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07-11-2012, 08:05 AM	#16
M3people Second Lieutenant 12 Rep 253 Posts Drives: E92 M3 Join Date: Dec 2011 Location: NYC/Frankfurt iTrader: (0)	Unreal how some dealership try get ride of you by miss informing customers. If the oil level drops below minimum I just drive to Hassel BMW in Freeport NY and they top it off for me. The second time they didn't follow the right steps pouring the oil. __________________ SOLD 2008 E92 M3 IB.
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07-11-2012, 04:23 PM	#17
DiegoM Private First Class 12 Rep 121 Posts Drives: Alpine White Join Date: Aug 2009 Location: NY iTrader: (0)	Thanks for all the inputs guys! I was considering Paul Miller but I ended up going to JMK in Springfield since it's closer to my job. BIG difference with the service and their knowledge of the M3. Immediately offered me a loaner without me asking despite their busy schedule. Open Road told me that I can't have a loaner. Hope the car comes out without issues. Thanks AKAFP! Wonder if that's your grey M3 parked by the service area.
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