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09-10-2014, 12:00 AM | #1 |
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Angel eye installation problem fixed by E92-Lighting.Com
Hi, I believe this is my third post on this forum and I want to share my great experience with E92-Lighting.Com/Derrick (Great Guy to do business with !!). I purchased the angel eye for my 2013 M3 from E92-Lighting/Derrick around March this year and my body shop/Performance line installed them.
2 weeks ago, right side of my angel eye went bad and I contacted Derrick at E92-Lighting.Com so it can be covered under warranty. He gladly accept the warranty and even took his spare time during weekend to install my right side angel eye light. As we open the light cover, he notice that my body shop mess up the installation and cause ballast/resistor to crack. He immediately correct them by replacing the ballast/resistor and place them under the light housing. It took us at least 2 hours to complete right side installation and he was kind enough to correct the left side of angel eye as well. After both light are installed, it was already late at night and we could just leave but he took extra time to check each wiring so further issue won't happen again. All went well, my car looks great now. Will definately do business again with Derrick soon. |
09-10-2014, 10:29 AM | #2 | |
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Last edited by dmppdx; 09-12-2014 at 07:06 PM.. |
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09-20-2014, 06:08 PM | #3 |
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this guy from e92lighting.com has horrible customer service. I pm'd him and also went his website to chat about buy some angel eyes. Finally when I got a hold of him via chat I told him he quoted me a price on pm. I ask if instead of shipping can I come down and pick up the angel eyes and get an install on the angel eyes. The response was to email him...WTF...I am already chatting with him and why couldn't he answer my simple questions. I stayed on chat for almost 30 minutes asking him if its possible to get the answer via chat since he was there but ignored me. I got my angel eyes from M odbargains and they had no problems answer all my questions. They also offered to install my angel eyes. All I wanted was an answer and not to be ignored so I suggest stay away from this make shift so called online co and go to an actual company that has a physical building like M odbargains or EAS...
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09-21-2014, 04:13 PM | #4 | |
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1) you contacted us well past normal business hours late Friday to be exact, in fact, not one 1 hour, but 2 to 3 hours after we are already closed, you contacted us well past normal business hours expecting a reply, not very reasonable, and what experience do you have? no services rendered, no money exchanged, absolutely $0, your post is quite frankly pretty pointless. 2) again, your failure to do research vendor number 1 very clearly has NO WARRANTY on led angel eyes, did they tell you that at the time of purchase? i dont think so. you paid Full price to get rip off and have NO WARRANTY, how does that make you feel? pretty amazing to get ripped off be super happy and boasting about it, , we already fixed many not happy clients due to NO WARRANTY from both vendors already, lost count in fact, and we actually embrace it now in fact. 3) next time, do proper research beforehand, not afterhand then the TRUTH comes out. 4) take our advice, you dont have to, its a democratic country buy from anywhere you want, return your NO WARRANTY angel eyes and we will you give you a warranty and install it, just for you, FOR FREE!! 5) we are still wondering why you are so happy/excited to get ripped off and be happy about it? |
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09-21-2014, 04:21 PM | #5 | |
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we also sent a brand new CREE led bulb as well, we hope your satisfied . |
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09-21-2014, 04:35 PM | #6 | |
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Cheers we also fixed another HID angel eyes (vendor to rename nameless but hes not on the boards any longer) if your reading this, i cant believe you went to muliple HIDs, multiple Ballasts, and white/blue angel eyes, just completely off color, give me a call next time your in LA, we will have lunch, i saved contact information Daniel, call me anytime your back in LA |
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09-21-2014, 11:12 PM | #7 | ||
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09-22-2014, 02:41 AM | #8 | |
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we offer 1 year warranty for all DTEC products, which is stated online already, perhaps you missed it. anyhow, enjoy your NO Warranty led angel eyes pictures say about a thousand words. who stated we drop ship all of our products? another false accusation? |
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09-22-2014, 09:07 AM | #9 | ||
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11-24-2014, 11:31 AM | #10 | |
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seems you are little harsh and demanding and e92 is just angry and replying unprofessional my.02 i had a problem with E92 and resolved it quietly, not exactly to my satisfaction but we move on. |
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12-01-2014, 07:03 PM | #12 | |
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we are glad you brought this up actually, we will post the full live chat conversion and all members can see who is actually telling the truth , probably by tomorrow as we are swamped with orders at the moment. he claims he spoke with us on Saturday, when are not even open, doesnt really make any sense already. yes, we had a little break to design more Angel Eyes, which shall be released very soon, dont worry! |
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