SA harassed me, then blocks my email from the survey system...now what?

Jaypod · 11-30-2012, 02:51 PM

Quote:

Originally Posted by Car54

Call BMW NA

Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com

They love hearing about bad dealer experiences.

+1

FogCityM3 · 11-30-2012, 02:55 PM

Call BMW NA... an unjustified disparaging (which most disparaging is) of a customer that reflects poorly on the brand is a huge issue for the franchisor/franchisee. While the franchisee (dealership) can do what they want, they will hear from BMW NA and sometimes the cost of losing an employee isn't worth the heat they'll from BMW NA to retain the franchise, particulary if customer service problems are systematic with a ertain dealership or even individual. That's the reason they're extremely focused on this survey.

BPMSport · 11-30-2012, 02:56 PM

Quote:

Originally Posted by Jaypod

+1

+2 and x10 for telling us the story.

Sal@AUTOcouture · 11-30-2012, 03:00 PM

Wait about a week after your service visit them call BMW NA regarding the status of your survey. They'll send you one

Transfer · 11-30-2012, 03:03 PM

Quote:

Originally Posted by m3an

how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!

+ 1000000

Mr. ///M3 RD · 11-30-2012, 03:05 PM

The right way (just in case you don't know it OP) is story first then the call for help ...

kel_m3 · 11-30-2012, 04:06 PM

Use a different email?!

jqsmooth · 11-30-2012, 04:43 PM

What survey? I've never been asked to fill one out. Had 3-4 visits to the dealer. Hmmm...

luis_m3 · 11-30-2012, 04:59 PM

Quote:

Originally Posted by m3an

how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!

It really shocks me... Just about every thread is the same... "Please tell me how to fix this small issue in my personal life"

And1M3 · 11-30-2012, 05:03 PM

Sorry to hear what has happen to you but please tell us the story.

CD2534 · 11-30-2012, 05:24 PM

OP is all up in OT trollin!

ES_TRADER · 11-30-2012, 05:25 PM

Quote:

Originally Posted by Sal@AUTOcouture

Wait about a week after your service visit them call BMW NA regarding the status of your survey. They'll send you one

Wow I didn't know you could do this. Thanks for posting and ill give them a call. I came on here to get ideas. I was told that once the service ticket is closed you cannot go back and get the survey.

Not that I don't know what to do. I've already been in contact with several management people. I'm trying to get this issue resolved at the dealership level as well. For some reason, the dealer is VERY worried about me going to BMW NA about it. They've asked me several times already not to escalate further. Gee I wonder why....

Dark Sarcasm · 11-30-2012, 05:33 PM

Quote:

Originally Posted by MRV99

or "If you want this fixed under warranty

, you have to go on a date with me" type of harassment.

Depends on the repair, and I pick the restaurant.

Superfly_M3 · 11-30-2012, 05:44 PM

The story might be sexual in nature, thats why OP doesn't want to share

Grail05 · 11-30-2012, 05:46 PM

Quote:

Originally Posted by Car54

Call BMW NA

Customer Relations:
1-800-831-1117
customerrelations@bmwusa.com

They love hearing about bad dealer experiences.

THIS

wait what is the story?

GIdriver · 11-30-2012, 07:28 PM

No story = thread fail

kiloil · 11-30-2012, 07:33 PM

Quote:

Originally Posted by m3an

how come no one gets amused that grown men come on here daily asking "what to do" scenarios. Man up OP, figure it out!

+1

zsx_m · 11-30-2012, 07:55 PM

Sexually harassed by your SA is a pretty serious offense for that dealership so I can understand OP not posting details in case this turns into a legal matter..but I can't really understand making the thread for that matter..

positiveions · 11-30-2012, 08:10 PM

Rapture · 11-30-2012, 08:21 PM

PINHEAD · 11-30-2012, 08:38 PM

i vote ban.

sin911 · 11-30-2012, 09:50 PM

Seriously, the story please!?!?!?!?!

11-30-2012, 02:55 PM	#24
FogCityM3 Colonel 499 Rep 2,400 Posts Drives: M3 (E90) & Porsche GT3 RS Join Date: Feb 2012 Location: San Francisco iTrader: (0)	Call BMW NA... an unjustified disparaging (which most disparaging is) of a customer that reflects poorly on the brand is a huge issue for the franchisor/franchisee. While the franchisee (dealership) can do what they want, they will hear from BMW NA and sometimes the cost of losing an employee isn't worth the heat they'll from BMW NA to retain the franchise, particulary if customer service problems are systematic with a ertain dealership or even individual. That's the reason they're extremely focused on this survey.
	Appreciate 0

11-30-2012, 03:00 PM	#26
Sal@AUTOcouture BimmerPost Supporting Vendor 733 Rep 10,105 Posts Drives: E93 M3, E36 M3 Join Date: Feb 2007 Location: Sofla iTrader: (30)	Wait about a week after your service visit them call BMW NA regarding the status of your survey. They'll send you one
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11-30-2012, 03:05 PM	#28
Mr. ///M3 RD Happy Camper 612 Rep 7,869 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	The right way (just in case you don't know it OP) is story first then the call for help ... __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
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11-30-2012, 04:06 PM	#29
kel_m3 Lieutenant 52 Rep 415 Posts Drives: M3 Join Date: Aug 2010 Location: Kelowna, BC iTrader: (8)	Use a different email?! __________________ 2008 BMW M3 6MT /// 2019 Ford Raptor 10AT /// 2017 Tesla Model X 90D ??? ///
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11-30-2012, 04:43 PM	#30
jqsmooth Captain 159 Rep 773 Posts Drives: M6 Join Date: Apr 2009 Location: New Jersey iTrader: (2)	What survey? I've never been asked to fill one out. Had 3-4 visits to the dealer. Hmmm... __________________ 2008 E64 M6 2011 E92 l SSII l Fox Red - 145k and Totaled. 2012 Toyota Prius C - 145k and Totaled. 2002 Nissan Pathfinder - 301.6K and Junked. 2000 Mitsubishi Montero Sport - Rolled & Totaled. 1995 Cadillac Fleetwood - RIP.
	Appreciate 0

11-30-2012, 05:03 PM	#32
And1M3 Major 28 Rep 1,073 Posts Drives: 2013 M3 MR FR/Bk Join Date: Nov 2012 Location: NYC iTrader: (6)	Sorry to hear what has happen to you but please tell us the story. __________________ Click Here 13 MR E92 Build -Akrapovic slip on, Varis, BBS E88, Mode Carbon Lip + Side Skirt, LUX H8, KW Clubsport, ESS Tune + ACM Test Pipes, OEM CF spoiler, OEM CF mirror cover
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11-30-2012, 05:24 PM	#33
CD2534 Private 21 Rep 72 Posts Drives: N/A Join Date: Mar 2012 Location: Cincinnati, OH iTrader: (0)	OP is all up in OT trollin!
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11-30-2012, 05:44 PM	#36
Superfly_M3 Captain 72 Rep 959 Posts Drives: 2011 M3 Join Date: Sep 2011 Location: Toronto iTrader: (0)	The story might be sexual in nature, thats why OP doesn't want to share
	Appreciate 0

11-30-2012, 07:28 PM	#38
GIdriver Major 68 Rep 1,359 Posts Drives: 2014 E63 AMG-S Join Date: Dec 2010 Location: Somewhere in Time iTrader: (0)	No story = thread fail __________________ 2014 E63 AMG-S 2012 C63 AMG (P31) - gone 2011 E90 M3 FBO - gone
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11-30-2012, 07:55 PM	#40
zsx_m Rasp Addict 97 Rep 281 Posts Drives: Moonstone M4 Join Date: Jun 2009 Location: Connecticut iTrader: (2)	Sexually harassed by your SA is a pretty serious offense for that dealership so I can understand OP not posting details in case this turns into a legal matter..but I can't really understand making the thread for that matter..
	Appreciate 0

11-30-2012, 08:10 PM	#41
positiveions Lieutenant General 961 Rep 11,722 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]
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11-30-2012, 08:21 PM	#42
Rapture I'm suckin gas but I'm haulin ass 57 Rep 783 Posts Drives: 2016 M3 ZCP MW/SO Join Date: Sep 2010 Location: OC, CA iTrader: (18)
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11-30-2012, 08:38 PM	#43
PINHEAD Motorsport Passion!!! 103 Rep 1,111 Posts Drives: 991 GT3RS/911R Join Date: Feb 2011 Location: Los Angeles iTrader: (12)	i vote ban. __________________
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11-30-2012, 09:50 PM	#44
sin911 First Lieutenant 8 Rep 304 Posts Drives: '13 E92 M3 Join Date: Jun 2012 Location: Miami iTrader: (0)	Seriously, the story please!?!?!?!?! __________________ *2013 E92 ///M3 Space Grey w/ Fox Red* M Performance Exhaust, KW Sleeve Over Kit, and cosmetic upgrades
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