BMW M3 Forum (E90 E92)

BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read


Go Back   M3Post - BMW M3 Forum > M3 Marketplace > Vendor Comments/Review/Feedback Forum
 
EXXEL Distributions
Post Reply
 
Thread Tools Search this Thread
      04-03-2014, 11:57 AM   #1
rc-5juan
Private
20
Rep
63
Posts

Drives: E90 M3
Join Date: Mar 2014
Location: Fullerton, CA

iTrader: (3)

JBSPEED Buyer Beware

Unhappy with the level of customer service I received from vendor JBSPEED.

Ordered set of silver M3 pedals on March 8th. Contacted Brian on March 15th to inquire on where they were and why I had not received them. He said they would ship in the next week. Contacted him on March 24th, and he said he still did not have an ETA. He offered black pedals or the AC option in silver. I told him I still wanted what I ordered.

Contacted him today (4/3) and still not ETA on pedals. He refunded my money and told me he would contact me when the silvers were actually available.

Held my money for almost a month, with no product or accurate updates on when product would arrive. Buyer beware, or at least ensure product is in-hand before making a purchase with JBSPEED.
Appreciate 0
      04-03-2014, 07:33 PM   #2
MSPRO
Private
United_States
5
Rep
53
Posts

Drives: '11 E90 M3
Join Date: Mar 2013
Location: West Michigan

iTrader: (7)

Garage List
2011 BMW M3  [0.00]
I actually had the same exact problem with another part I ordered from them. After two weeks of him "checking " I just asked for my money back. He sent it back right away then tried to sell me a different product he had in stock.
__________________
~*Amy*~
Appreciate 0
      05-18-2014, 08:48 PM   #3
Endless619
DHS
Endless619's Avatar
United_States
276
Rep
4,064
Posts

Drives: 2023 M4, 2020 Land Rover
Join Date: Oct 2010
Location: Disneyland

iTrader: (14)

Garage List
Some things they bring in from overseas so expect up to a 60 day wait which isn't that bad. You waited 21 days which IMO is nothing. Be patient.

I have ordered from them and overseas items and they took a couple weeks to arrive but they did and in excellent condition.
Appreciate 0
      05-18-2014, 10:52 PM   #4
rjd598
Banned
United_States
1772
Rep
6,695
Posts

Drives: F30 340i
Join Date: Jan 2009
Location: San Diego,CA

iTrader: (2)

Garage List
2016 BMW 340i  [0.00]
Quote:
Originally Posted by Endless619 View Post
Some things they bring in from overseas so expect up to a 60 day wait which isn't that bad. You waited 21 days which IMO is nothing. Be patient.

I have ordered from them and overseas items and they took a couple weeks to arrive but they did and in excellent condition.
So they probably just make a markup on the ebay items we could buy ourselves since those are from china as well
Appreciate 0
      05-20-2014, 06:31 PM   #5
fhaze3
GLG-20
258
Rep
384
Posts

Drives: M3CX, 80LC/SC/3x, MK6GTI
Join Date: Mar 2014
Location: North Georgia

iTrader: (1)

I ordered and paid for Non Vac High Kick rear spoiler on 5/8. It was delivered today, and installed today. Email communications were sufficient and tracking number provided. It came from Taiwan and looks fantastic, fitment is great, zero complaints.
Appreciate 0
      08-07-2014, 11:28 AM   #6
Rbembas_M3
Lieutenant
Rbembas_M3's Avatar
United_States
44
Rep
493
Posts

Drives: BMW 2011 M3
Join Date: Jan 2012
Location: BUFORD GA

iTrader: (0)

Garage List
2011 BMW M3  [0.00]
I bought the CF grills after installing them a couple days later they bubbled up.
I sent pictures to Brian Tsai, after seeing them he told me to ship them to a CA.
address. After about a two weeks I received the news ones and they look great.
Got to remember UPS ground took 4 days out to CA.
__________________


2011 M3 Coupe,Jerez Black,DCT,EDC,DSC
2010 X5 30i Black
Appreciate 0
      08-07-2014, 12:04 PM   #7
Heinz2811
New Member
0
Rep
22
Posts

Drives: M3 E92 G-Power
Join Date: Oct 2012
Location: Muenster (Germany)

iTrader: (0)

I bought the Pedals from Brian Insider of 3 Weeks the arrived Great Sevice from this Guys.
Appreciate 0
      08-10-2014, 04:05 PM   #8
JPH704
Captain
JPH704's Avatar
United_States
26
Rep
766
Posts

Drives: Huracan Performante & 720s
Join Date: Aug 2013
Location: South East

iTrader: (18)

Quote:
Originally Posted by rjd598 View Post
So they probably just make a markup on the ebay items we could buy ourselves since those are from china as well
^ this. If you're buying little cosmetic pieces use iND or EAS. You don't save that much and the quality is always better with those vendors. You drive an M3! Don't fake the funk
__________________
2019 McLaren 720s / 2018 Lamborghini Huracan Performante / 2019 Porsche Macan Turbo / 2016 BMW M3/// IG @jon.hagerty
Appreciate 0
      09-17-2014, 11:17 PM   #9
zapptiger
Private First Class
6
Rep
121
Posts

Drives: E92 M3 ZCP
Join Date: May 2014
Location: Michigan

iTrader: (0)

Garage List
2011 BMW M3  [10.00]
Same here!!!
Holding my money for over 3 weeks and then telling me there is damage on my order, they were willing to refund me 10% due to long time waiting+ damage. I just canceled order and asked for the full refund.
Appreciate 0
      09-28-2014, 02:05 PM   #10
lasani1121
Registered
0
Rep
1
Posts

Drives: 2009 M3 (E92), 2001 Z3
Join Date: Sep 2014
Location: Irvine, CA

iTrader: (0)

No issues with JBSpeed

I purchased carbon fiber splitters, spoiler, hood vents and mirror caps for my e92 (Sept 2014). Brian was very responsive via email. However, it did get irritating because I would have rather spoke to a person to resolve my issues. I think JBSpeed is a single person online shop and Brian needs to pay closer attention to customer satisfaction (which I also stressed to him via email). I would have preferred him to be more proactive in providing information to the customer about the order as opposed to the customer asking for it because it was either not given or provided late.

With that said, I got my order and one of the splitters was cracked. I had to take pictures of the item, the box and after exchanging emails I got my replacement. Turn around was quick but the email exchange was irritating.

Overall I am satisfied because the products I purchased were exactly as advertised and received a replacement for the damaged item.

I would definitely recommend Brian to other buyers.
Appreciate 0
      10-17-2014, 01:59 AM   #11
willbowe
Private
willbowe's Avatar
Canada
4
Rep
77
Posts

Drives: e92 m3 e90 335 e46 m3
Join Date: Jan 2011
Location: Vancouver British Columbia

iTrader: (0)

i order off of brian grills,side grills,reflectors,hood vents and mirror caps on sunday of a long weekend they arrived today (4 days later) packaged well and no flaws in fitment or quality, i would definitely recommend him to anyone looking to save a few bucks on carbon fiber upgrades
Appreciate 0
      01-28-2020, 05:02 PM   #12
Wspangler
Private
7
Rep
75
Posts

Drives: Audi A7
Join Date: Oct 2018
Location: Northern Virginia

iTrader: (2)

Reviving this thread.

Future buyers beware, I just received a set of gloss black M3 e92 grills and upon install realized that a couple of the tabs didn’t line up.

After reaching out to jbspeed several times for a refund, it’s been about a week and I stil have not received any response or acknowledgment back from them

Never buying from them again.... luckily it was only a $70 lesson learned.
Appreciate 0
      02-17-2020, 10:39 PM   #13
Vedubin01
Banned
United_States
946
Rep
634
Posts

Drives: 2013 E92 M3
Join Date: Dec 2019
Location: Orlando

iTrader: (0)

I had actually a good dealing with JBSpeed this past week. I ordered a black grill with the M color painted on one grill and a high kick spoiler for my e92.

The grill was perfect and aligned with the stock clip holes and was packaged great. Super easy install and top quality.

The high kick spoiler fit perfectly and was packaged perfectly. Upon inspection there was a small flaw at the tip of the spoiler which I sent an email and a discount was given and in my paypal account with in minutes of me emailing him. Honestly it’s a really small flaw and I still installed it.

Shipping was amazing. DHL and Fedex to my door in just under a week from ordering coming from Taiwan.

I planned on writing a review and including pictures of each. But saw this post and wanted to comment on how my transaction went.
Appreciate 0
      02-17-2020, 10:51 PM   #14
avantegardestyle
Captain
328
Rep
942
Posts

Drives: E90 ///M3 SG
Join Date: Nov 2014
Location: East Side

iTrader: (0)

Quote:
Originally Posted by Wspangler View Post
Reviving this thread.

Future buyers beware, I just received a set of gloss black M3 e92 grills and upon install realized that a couple of the tabs didn’t line up.

After reaching out to jbspeed several times for a refund, it’s been about a week and I stil have not received any response or acknowledgment back from them

Never buying from them again.... luckily it was only a $70 lesson learned.

some of you people want OEM quality stuff at the cheapest aftermarket prices.

Pony up the money and buy in the US from BMW itself or some other high end dealer.
I find that its the people who want to spend the least who complain the most...………...what the hell is wrong with you people?
Appreciate 2
PTRAN316.00
UPSROD1068.50
      10-18-2024, 06:22 AM   #15
robivezaj
New Member
0
Rep
7
Posts

Drives: BMW X5 xdrive40i 2023
Join Date: Sep 2024
Location: michigan

iTrader: (0)

Shipping takes way too long
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 01:32 AM.




m3post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST