Dealer to fix rattle..........

markjord · 07-03-2010, 07:39 AM

I have my car booked into the dealer next week to look for the cause of my rattle under warranty.

I am the only person on this forum to experience this particular rattle; it's not really a rattle, more a sound like someone hitting a cymbal - coming from my door I think.

Anyway, it's not possible to reproduce this annoying thing at will; it happens in an ad-hoc fashion, sometimes when going over a rough surface.

A lot of threads seem to warn that the likely outcome will not be happy for me and I certainly agree that the car should spend the minimum possible time at the dealer, especially when I'm not there to keep an eye on things.

Am I being too pessimistic or should I cancel the appointment and try to investigate the issue myself (ie remove the door trim and take a lok inside)?

DadzM4 · 07-03-2010, 09:04 AM

If your expectations are set reasonable, which would be that there is a really good chance they will not be able to duplicate it then I would bring it in, and you wont be as upset when they do not find an issue. You never know you might get lucky and they fix it, but if nothing else it is now on record that you have complained about this issue and in the end if there is ever a real issue it is all about documentation. I also would not suggest you start to take things apart until after the dealer can't fix it. If you do, and you can't fix it and they see any evidence of you taking stuff apart there is a much lesser chance of them being willing to work with you to resolve the problem under warranty and can/may claim the problem was caused by you taking something apart yourself. Just my opinion, take it for what it is worth....... maybe $.01

fullrev · 07-03-2010, 09:56 AM

Do yourself a favor and have someone drive the car with you to reproduce the complaint. (at the dealer)
Squeak and rattles are sometimes hard to reproduce. Can't fix something you can't reproduce right?

I'm a BMW tech by the way.

markjord · 07-03-2010, 10:21 AM

Quote:

Originally Posted by fullrev

I'm a BMW tech by the way.

No offence - some are terrific - some aren't (like the rest of us)

positiveions · 07-03-2010, 02:36 PM

no, do take it in. I would not let up to find what the rattle is about.
Remind me of a funny story. Some man had a Cadi; kept on hearing a clunk coming from the door. Took it in for service. The SA called the customer to the back. Took the door panel out, and showed him where the clunk was coming from: someone at the factory tied a quarter to a fishing line, and left it hanging inside the door panel with a note:"Haha, if you have found this, that means the joke is on you".
GL. keep us updated

Seattle S65B40 · 04-26-2011, 12:24 PM

Can we get an update from the OP on this one? Thanks.

07-03-2010, 07:39 AM	#1
markjord Second Lieutenant 34 Rep 288 Posts Drives: M3 E92 2007 Jerez Black Join Date: Aug 2009 Location: Wellingborough iTrader: (0)	Dealer to fix rattle.......... I have my car booked into the dealer next week to look for the cause of my rattle under warranty. I am the only person on this forum to experience this particular rattle; it's not really a rattle, more a sound like someone hitting a cymbal - coming from my door I think. Anyway, it's not possible to reproduce this annoying thing at will; it happens in an ad-hoc fashion, sometimes when going over a rough surface. A lot of threads seem to warn that the likely outcome will not be happy for me and I certainly agree that the car should spend the minimum possible time at the dealer, especially when I'm not there to keep an eye on things. Am I being too pessimistic or should I cancel the appointment and try to investigate the issue myself (ie remove the door trim and take a lok inside)?
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07-03-2010, 09:04 AM	#2
DadzM4 Lieutenant 17 Rep 518 Posts Drives: M4 Join Date: Jun 2010 Location: Florida iTrader: (2)	If your expectations are set reasonable, which would be that there is a really good chance they will not be able to duplicate it then I would bring it in, and you wont be as upset when they do not find an issue. You never know you might get lucky and they fix it, but if nothing else it is now on record that you have complained about this issue and in the end if there is ever a real issue it is all about documentation. I also would not suggest you start to take things apart until after the dealer can't fix it. If you do, and you can't fix it and they see any evidence of you taking stuff apart there is a much lesser chance of them being willing to work with you to resolve the problem under warranty and can/may claim the problem was caused by you taking something apart yourself. Just my opinion, take it for what it is worth....... maybe $.01 __________________ AW M4 \| Black Full Merino Leather \| Driver Assistance Package \| Lighting Package \| HK Sound \| Concierge Services \| Enhanced BT \| 6 MT Last edited by DadzM4; 07-03-2010 at 09:06 AM.. Reason: error
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07-03-2010, 09:56 AM	#3
fullrev 2011 E92 M3 34 Rep 432 Posts Drives: 2011 E92 M3 Join Date: Apr 2007 Location: New York iTrader: (2)	Do yourself a favor and have someone drive the car with you to reproduce the complaint. (at the dealer) Squeak and rattles are sometimes hard to reproduce. Can't fix something you can't reproduce right? I'm a BMW tech by the way. __________________ 2011 E92 M3 6MT Gone - 2007 E90 335i
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07-03-2010, 02:36 PM	#5
positiveions Lieutenant General 961 Rep 11,722 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]	no, do take it in. I would not let up to find what the rattle is about. Remind me of a funny story. Some man had a Cadi; kept on hearing a clunk coming from the door. Took it in for service. The SA called the customer to the back. Took the door panel out, and showed him where the clunk was coming from: someone at the factory tied a quarter to a fishing line, and left it hanging inside the door panel with a note:"Haha, if you have found this, that means the joke is on you". GL. keep us updated
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04-26-2011, 12:24 PM	#6
Seattle S65B40 Major 213 Rep 1,395 Posts Drives: 2008 e92 M3 Join Date: Jan 2011 Location: PNW iTrader: (0) Garage List 2008 BMW M3 [0.00]	Can we get an update from the OP on this one? Thanks. __________________ Club 6MT 2008 E92 M3 6MT, AW/Blk Ext., brushed aluminum 2006 E46 M3 ZCP 6MT Carbon blk/blk(sold) 2001 E46 325Xi 5MT Jet Blk/Blk (sold)
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