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08-04-2016, 09:13 PM | #1 |
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Let's hear you BMW dealership buying experience!
Guys I thought this would make a great topic for all those who have bought or thinking about buying a BMW from dealership!
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08-05-2016, 03:05 PM | #2 | |
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2008 E92 M3 6MT |
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08-05-2016, 07:32 PM | #3 |
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Glad to see this thread, as I just purchased my 08 E92 from a BMW dealer. I am going hold off on writing a full review until I get a resolution on an issue I had come up 4 days after purchasing. I got the DSC/SES lights and the code is for the throttle valve actuator bank 2. To be continued...
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08-06-2016, 04:30 PM | #5 |
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Yes this is actually me in the video. Name is Mike though. I have to do a whole video on where the name Rodger Dodger comes from.
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08-06-2016, 04:34 PM | #6 | |
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08-06-2016, 04:36 PM | #7 | |
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08-06-2016, 07:56 PM | #8 | |
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There were a few cosmetic issues that weren't disclosed that I noticed when I looked the car over in person, but I wasn't too concerned because I can get most of it fixed for free (curb rash, rock chips, dent in the center of the hood). I was more concerned that the car was mechanically sound! I even halfway sarcastically asked the service manager if I needed to take it my local BMW dealer to get a PPI. I met him because the driver's seat would not fold back to the normal position and he came to look into it. A penny was evidently lodged in it somehow. His answer was less than reassuring. I expected him to either laugh or even get offended, but he gave a soft no. I also bought the car AS/IS (2008 81k miles, they wanted like $800 for a 3 month/3k mile powertrain warranty). I drove the car home last Thurs, and got the dash lights on Sunday after a total of about 400 miles (most were highway). They go on and off intermittently, but anytime I stab the throttle it goes into limp mode now. I texted him a pic of the messages, got the code read by one of my technicians and it's P155E/2B26 bank 2 throttle valve actuator. I finally talked to him and told him what it was and how much the part is. I gave him the part number so he could see what his cost is, which he texted me this morning that "the price is $1543.12 and I'll pay half if that helps you". I was hoping to get the part for free. I deal with issues like this on a daily basis and in my world if all someone wanted was the part for free I would gladly do it. If I were a normal retail customer I would have taken it to my BMW dealer and it been given a cost of $3-4k. When poking around under the hood I checked the air filter and it definitely wasn't changed when they serviced it, so that told me right there that if they weren't going to replace a $40 part they certainly weren't going to spend the money to replace a throttle actuator if they knew about it beforehand. I haven't responded to his text from this morning because I wanted to think about it until Monday and see what you guys thought. I bought a 2yr/24k mi extended powertrain warranty with a $100 deductible through my dealership at cost, but can't use it for 30 days and even then it would look kind of sketchy since I just bought the car. I will basically have to drive it for two months with limp mode always looming until I get it fixed. If he gives me the part for free, I can pay one of my technicians $100 to help me and I can replace it myself. |
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08-08-2016, 10:54 PM | #10 |
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Just bought a cpo from CoastBMW on Saturday. I had read bad reviews ahead of time but once I started working with Marco the whole process could not have gone any smoother. I was not an easy client either. This was my dream car and on the edge of affordable for me. They bent over backwards to work with my needs. I also had an issue come up with the car today and without even asking they offered to pay my local dealer to fix the issue. (They are 260 miles away from where I live) I could not recommend them enough for purchasing.
******I have zero experience with their service department. |
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08-10-2016, 06:59 PM | #11 | |
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My wife stalled out on the sale. I test drove it Sunday, but she wanted to go back later to buy-the Friday after Thanksgiving, and wanted to go after lunch. We got there at 1pm just in time to see someone test driving it. I had him talked down to $45k for a 2009 with 12k miles (and two previous owners), but the guy who got there before us paid sticker-$63k. I ended up taking the ultimate sacrifice of having a new 2011.5 shipped out from Arizona. Got a great price on it. If either Vlaho or Steve still work there, you'll get treated right. |
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08-10-2016, 11:04 PM | #12 | |
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08-10-2016, 11:05 PM | #13 |
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Exactly...part probably only cost no more than $100 to manufacture
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08-10-2016, 11:08 PM | #14 | |
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08-10-2016, 11:10 PM | #15 | |
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08-11-2016, 04:45 PM | #16 |
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I would definitely raise some hell. All the dealerships around me typically have like a 1,000 mile/one month warranty if anything goes wrong they fix it for free.
Threaten to contact BMWNA.
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08-12-2016, 07:10 PM | #17 | |
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I still don't know how they managed to puncture a tire and use the sealant on a car with less than 200 miles on the odo. |
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08-12-2016, 11:13 PM | #18 |
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i haven't had good experiences at mountain view personally. last car i bought - a 328i for the wife - i intended to buy a car off their lot. went there and no one gave me the time of day. hung around for a good hour or so. so i drove down the road and bought the next one on my list.
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08-13-2016, 12:17 AM | #19 |
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I've bought from 3 BMW dealers and they went pretty well. I even bought from a BMW dealer out of state which was a lot easier than I thought. However, if you have an issue afterwards, it may take you a lot of patience to get it resolved. Took me maybe 4 months and a lot of phone calls to get my $200 refund back.
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08-13-2016, 08:39 AM | #20 |
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When I purchased my e92. I was dealing with the "///M specialist". But when I refused to pay full sticker price, I had to deal with the manager.
I'm not sure if most people just walk in the door and say "Oh the sticker says $44,000... HERE YA GO!" But the manager got VERY annoyed with me because I knew what I was willing to pay, and wouldn't budge. I was trading in an Infiniti g37s, had cash for a down payment, plenty of things for them to play with the numbers. But the guy was unreasonable. I gave him a figure I wanted to be under for monthly payments, and he came back with LITERALLY 1 dollar less than that figure. I grabbed the keys to my G and said, I don't need a new car, and have no problem going home. All told it took my gf and I about 5-6 hours before the deal was signed. |
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08-13-2016, 08:01 PM | #21 | |
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I spoke to a service writer at my local dealer and he offered to run the codes for me for free and hopefully tell me the miles of original time the code was thrown. If it proves that this was an issue when they had the car then I am really going to raise some hell! |
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08-13-2016, 10:52 PM | #22 | |
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