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09-24-2009, 11:23 AM | #23 |
chris
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ouch... talk bout bad luck... that sucks big time that this had to happen just as you were pulling out of delivery.
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09-24-2009, 11:27 AM | #24 |
The Jesal
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Ouch. Most likely the worst story i have heard on here.
Really sorry! Hope everything turns out ok. Try to enjoy the rest of the vacation if you can. ![]()
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09-24-2009, 12:54 PM | #26 |
///M South Lead
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Let me know if you're still around on Friday or Saturday as I plan to go to BMW Welt, I'll gladly come by and give you moral and M3 support.....I'll let you drive!!
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09-24-2009, 01:07 PM | #28 |
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wow
that sucks but I honestly would demand something out of them. they dont OWE it to you, but it sure would be nice.
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09-24-2009, 01:12 PM | #30 |
4th down; 4th quarter? Renegade.
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Sorry to hear that man. Suddenly I don't feel quite as bad about the catalytic converter I just ran over that tore up the bottom of my car : (
I hope you enjoy the rest of your trip despite this fiasco. |
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09-24-2009, 01:32 PM | #32 |
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So sorry to hear about this. I hope BMW can provide you with an appropriate loaner.
I was more than a bit nervous driving out of Munich with my new M3. I didn't really feel relaxed until we got out on the open roads. Keep us posted on how things turn out.
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09-24-2009, 01:48 PM | #34 |
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Wow... this is by far the worst story I've ever heard. Like someone else earlier said, if this happened to me, it would be on my mind day and night for many many days! I hope you're coping well and best of luck to you. Hopefully you can get some well deserved compensation. Keep us updated on the situation.
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09-24-2009, 01:59 PM | #35 |
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Total bummer mate
As for the standards of the German repair. In my experience, the German standards are higher than any other I have seen. The way they treated my Evo 6 TME when it needed work (and I was at the ring,) and I dropped it off in Bonn was amazing. I practically wanted to drive there for every service (LOOOOONG way to go fromScotland ;-) ) Cheers RW |
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09-24-2009, 02:41 PM | #36 |
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On the off-chance that the OP is still reading this thread...
Go talk to the Welt managers about this. Enlist the help of your US client advisor if you can, and if he is good. (If not, get someone from BMWNA ED department involved). Basically tell them that you understand it was a traffic accident, but given that if was in front of their factory by one of their delivery trucks, you would really appreciate if they can provide a loaner car so you can finish your vacation. Tell them you understand they are not obligated to do so, but it would definitely reinforce your positive impression about BMW and demonstrate the extent of their customer focus. Tell them it would pretty much also win them a customer for life. They should be able to rustle up a demo (press) M car. If it comes to that, tell them you don't care if it's sedan, coupe, vert, M5, M6 or whatever else they can find. Either way, good luck!!! |
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09-24-2009, 07:27 PM | #37 |
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No, mine had double sticky tape on it. They take the front one off when you drop it off and you keep it. The rear one was still on the car when I got it at my dealer, so I have it too, but they don't guarantee that.
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09-25-2009, 06:19 AM | #40 |
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Thanks for the responses guys. The insurance includes a rental car in case of such an accident. I didnt really need one as my plans this week basically consist of drinking and wandering around downtown.
The ED office is handling the logistics of the repair. I had asked to get the car fixed at VPC because i figured that would be better than some random german body shop, but they are actually taking it to where other cars, that get damaged at the factory go to get fixed. The guy says that its better than VPC. so that makes me feel better, assuming that its true. One of the guys at the welt suggested i retain legal counsel, to see if i can get the other side to buy me a new M (insurance includes up to 150k euro for legal expenses). I dont think very highly of overly litigous people, and i dont want to have to track down a lawyer in germany on my vacation, so thats not a route i plan on taking. I will probablư look into getting some sort of compensation for diminished value, not sure if that is a concept taht is recognized in Germany. I know its not in California. one last thing, i hate how german keyboards switch the z and y key. Its amazing how many times you end up using those two letters. |
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09-25-2009, 08:32 AM | #43 | ||
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