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      12-13-2018, 08:29 AM   #23
tooloud10
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Quote:
Originally Posted by rcracin View Post
I don't believe the bmw software at the dealer can roll back mileage.
Not as easily as some seem to think, no.

Quote:
Originally Posted by IanMan View Post
What would make you believe that? They can most definitely do that.
Because it would open BMW and its dealer network up to huge liabilities if a rogue tech could roll back odometers at will. Obviously there has to be a procedure in place to replace gauge clusters, but this isn't Ferris Bueller's Day Off.

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Originally Posted by nicksm3 View Post
I haven't reported this because I was trying to understand what or why this has happened. I will go back because while pulling in at any garage they document mileage as it's dropped off. I am livid at this and expect a logical explanation to this. My car is rarely driven on the street and I was hesitant to bringing my car in but these recalls are mandatory ! and I know some Tom Foolery went on with my car.
It's way to soon to be livid for someone that hasn't contacted the dealer yet.
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      12-13-2018, 08:30 AM   #24
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Originally Posted by 1MOREMOD View Post
Plus what's with the guy holding a giant egg on his lap?
Even more suspect than the mileage....
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      12-13-2018, 08:34 AM   #25
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Quote:
Originally Posted by wfdeacon88 View Post
to be honest, I would go to BMW NA, and report that a BMW dealer rolled back your odometer after joy-riding your car.
I would not do that without a shred of proof. I would point out the concern and see what they say.

Quote:
And then let the dealer explain it from a point of weakness, vs giving them a heads up. If there's a reasonable explanation, then they can deal with it... but I would put them on their heels.
"Hey, I have a bit of a concern here and I'm hoping you can provide a reasonable explanation."

I personally have never had a lot of luck going into a situation like this 'guns a-blazin'.
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      12-13-2018, 08:35 AM   #26
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Originally Posted by Tewie View Post
Even more suspect than the mileage....
Maybe took too many viagra?
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      12-13-2018, 08:54 AM   #27
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I'm not one to start anything but I'm just asking around if anything here can be explained by a Master Tech or anyone that has ever seen or experienced this before.
That morning as I picked up my car, I seen the difference in mileage but didn't really think anything of it. I snapped the pic and thought maybe it's a "reset" BMW does with any of the recalls that were performed. Well it hasn't been sitting well with me. I just want a logical explanation here.
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      12-13-2018, 08:57 AM   #28
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That's straight up Ferris Bueller!
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      12-13-2018, 09:09 AM   #29
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Everyone, please watch this ..just came across this nonsense..
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      12-13-2018, 10:25 AM   #30
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The trip odo, regular odometer, and gas level definitely do not agree with each other. I'd talk to the dealer ASAP before things get too late. Pictures tell the story, as long as you can get a time stamp off them.
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      12-13-2018, 10:32 AM   #31
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This will be one interesting to follow. I would definitely go back and talk to them, don't be shy showing your pictures and really ask for an explanation. I would be surprised if it isn't possible to wind back the odometer, but why would anyone make the trouble + take the risk, for a spin with a car?? Weird!
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      12-13-2018, 10:53 AM   #32
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Quote:
Originally Posted by Helmsman View Post
This will be one interesting to follow. I would definitely go back and talk to them, don't be shy showing your pictures and really ask for an explanation. I would be surprised if it isn't possible to wind back the odometer, but why would anyone make the trouble + take the risk, for a spin with a car?? Weird!
Quote:
Originally Posted by MahiC View Post
The trip odo, regular odometer, and gas level definitely do not agree with each other. I'd talk to the dealer ASAP before things get too late. Pictures tell the story, as long as you can get a time stamp off them.
Exactly!!! How's this for evidence? Thank you IPhone time stamp .....
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      12-13-2018, 11:02 AM   #33
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Quote:
Originally Posted by Reed View Post
So BMW rolled the odometer back 1 mile and put $1.50 in the tank? You sure you don't just have the pictures mixed up lol
This.

Also, far too early to rule out time travel IMO.
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      12-13-2018, 11:08 AM   #34
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Hopefully you took these pics with your cell phone and were timestamped using the cell tower message info on your phone, that will give you credible data going forward...
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      12-13-2018, 11:14 AM   #35
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Quote:
Originally Posted by Reed View Post
So BMW rolled the odometer back 1 mile and put $1.50 in the tank? You sure you don't just have the pictures mixed up lol
I'll gladly show the time stamp via cell phone.
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      12-13-2018, 11:15 AM   #36
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Originally Posted by sibhusz06 View Post
Hopefully you took these pics with your cell phone and were timestamped using the cell tower message info on your phone, that will give you credible data going forward...
I did, have the time stamp and all. Not only that...dealerships have records when cars arrive they wrote down mileage etc.
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      12-13-2018, 11:27 AM   #37
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-Can you provide a list of all was done to the vehicle during this visit to the dealer?
It is possible for the dealer to program mileage I suppose, because what if a cluster or
-PCM (powertrain module) needed to be replaced, at some point somebody should be able to write into the modules (with special authority, footprints, and signatures left behind).
-Another possibility that they updated some sort of sw, ad as part of the learning/adaptation process it rolls back the odo 1 mile, and bumps up the fuel tank.... who knows!


Last but not least, are you sure you got the same car back? lol
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      12-13-2018, 11:35 AM   #38
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This has happened to me before exactly as you and it went backwards by 1 mile. I wouldn't worry about it. They had done the 3 recalls on my m3, it was a very rainy day and I had brought the car in dry that morning before the rain started and it was stored inside after the work was done so it never saw rain. I know they did not drive it more than from the bay to the storage area, they even showed me a video. Here is the response from the dealership foreman "The most likely reason for the roll back in mileage is due to the custom car key memory software that vehicle has in it. That software overwrites on the footwell module which along with the instrument cluster look for mileage tampering and will set the manipulation Dot in the cluster. In this case when battery being disconnected and both module rebooted the lower number displayed. This can happen to what we call system timing of messages and who reports first, with matching VIN# in both modules the mileages will always be off slightly this is always considered normal. This explanation is from our Foreman's since they have to report to BMW rep where they give all the insides on what the vehicle has as original, and aftermarket equipment. Also based on the logics of the software of our vehicles. I hope that this vehicle explain your question in regards the mileage roll back. Thank you."
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      12-13-2018, 11:54 AM   #39
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Ferarri dealers used to be able to roll back mileage, quite a common occurrence. Never heard of BMW doing it.

https://jalopnik.com/ferrari-admits-...nge-1823368905
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      12-13-2018, 12:59 PM   #40
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Quote:
Originally Posted by tagta3 View Post
This has happened to me before exactly as you and it went backwards by 1 mile. I wouldn't worry about it. They had done the 3 recalls on my m3, it was a very rainy day and I had brought the car in dry that morning before the rain started and it was stored inside after the work was done so it never saw rain. I know they did not drive it more than from the bay to the storage area, they even showed me a video. Here is the response from the dealership foreman "The most likely reason for the roll back in mileage is due to the custom car key memory software that vehicle has in it. That software overwrites on the footwell module which along with the instrument cluster look for mileage tampering and will set the manipulation Dot in the cluster. In this case when battery being disconnected and both module rebooted the lower number displayed. This can happen to what we call system timing of messages and who reports first, with matching VIN# in both modules the mileages will always be off slightly this is always considered normal. This explanation is from our Foreman's since they have to report to BMW rep where they give all the insides on what the vehicle has as original, and aftermarket equipment. Also based on the logics of the software of our vehicles. I hope that this vehicle explain your question in regards the mileage roll back. Thank you."
This probably doesn’t apply to OP because they must have driven it to put gas in it
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      12-13-2018, 01:16 PM   #41
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      12-13-2018, 01:17 PM   #42
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I wish they'd rolled mine back when tech took a 35-40 mile joy ride to "test" the replacement DVD deck under warranty. Then at least I'd have been unaware of their shenanigans.....
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      12-13-2018, 02:23 PM   #43
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Update:
I just left BMW and I showed the administrator who signed me in and signed me out the pictures that I took, she was very confused then the manager came over and said everything is perfectly normal in this type of situation because the computer had to get updated because the BMW cars using the BUS systems.
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      12-13-2018, 02:28 PM   #44
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Quote:
Originally Posted by nicksm3 View Post
Update:
I just left BMW and I showed the administrator who signed me in and signed me out the pictures that I took, she was very confused then the manager came over and said everything is perfectly normal in this type of situation because the computer had to get updated because the BMW cars using the BUS systems.
Suuurrrrre.... Sounds exactly what someone, guilty of taking a beautiful M3 on a cold-oil high-revving 300 mile joy ride, would say.. Those poor Rob Bearings are toast.
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