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04-17-2008, 09:38 PM | #1 |
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Service requests - what percentage of dealers actually respond?
Was just going through the iDrive menus tonight and noticed that my car called home a few days ago for the initial service (as expected). I never got a call from the dealer - had to call them to set up an appointment. It was the same with my 335, I even placed a Service Request through Assist once (had a puncture in one of the run flats) and never got a call back.
I'm just curious... has anyone else had the experience? I'm wondering if it's a common thing for dealers to just totally ignore the teleservice feature. |
05-02-2008, 12:29 AM | #2 |
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I never got the call either...
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05-02-2008, 06:29 AM | #3 |
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I received a call from my Service Department immediately.
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06-10-2008, 04:12 PM | #4 |
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I sent in a few, never got a call. Do they call the car or your phone?
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06-11-2008, 10:26 PM | #7 |
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i recieved a call immediately as well
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