My Euro Delivery Disaster

[truths2k05]

Originally Posted by Hyperjack

when you spend 80k and BMW screws up your order, now you know what a good solution is for you.

let's let the OP figure out what's fair to him.BMW needs to make another attempt to make this right for him first before you start judging what he should settle on.

This will be my second euro delivery, so ill put it like this. The fact that you are in Europe far outweighs the color of the car and a different color of thread on the stitching. Put the finest paint and leather interior on a Prius and see if that enhances your driving experience. It's an M3.

The op has solutions, get a refund, get another car, get over it.

First world problems, by the way 80k ain't squat.

To everyone reading, let this be a reminder to ask for a paint sample, when asking for an individual color.

[positiveions]

Wow, that's... sad. I hope you get your car soon.

[truths2k05]

It's not like they gave him Phoenix yellow. If they made that slight mistake with me and gave me a few shades off on the paint and the interior was what I asked for but they refunded me 10k for my troubles, I would get over it real quick.

[Hyperjack]

Originally Posted by truths2k05

This will be my second euro delivery, so ill put it like this. The fact that you are in Europe far outweighs the color of the car and a different color of thread on the stitching. Put the finest paint and leather interior on a Prius and see if that enhances your driving experience. It's an M3.

The op has solutions, get a refund, get another car, get over it.

First world problems, by the way 80k ain't squat.

To everyone reading, let this be a reminder to ask for a paint sample, when asking for an individual color.

again...the point you are continually missing...is that whatever solution you offer is good for you.

that's fine if you're the wronged party.

but you're not.

there's a difference is offering a solution followed by...." in my opinion, this is a solution that would be fine with me and i would take it...." rather than.."here's what i think is best and this is what you should do...."

you have a hard time making that distinction.

BTW....maybe that's the problem in communication here....you think 80k is "squat".

that's probably why none of this is a big deal to you.

[iamcpap]

lotta assholes on this forum... times, they are a changin'

stick to your guns OP, you get what you paid for... if you wanted an M3 anyone else could have you would have gone and bought one for 65k fully loaded brand new... like i did...

[selshahE92]

Man some of you on here are complete douches. I mean really how are you not seeing this as a complete screw up and that BMW should cover his whole trip and expenses. I mean after waiting that long for a car to have it be the wrong color and for them to not be able to get you everything you expected because of there own screw up. That's complete BS. He has a right to complain and rant and rave all he wants he has paid the money. When it comes to owning a company as large as BMW, customer service should be the most important thing especially when the OP is purchasing an individual M3 and paying the extra for European delivery. I hope none of you making comments like "suck it up" and "deal with it" or whatever, own your own business because I would never want to deal with you or your customer service! Good luck OP I hope you get everything you deserve!

[davesaddiction]

I actually disagree on being willing to accept the incorrect exterior color in this scenario, but I guess that's why they call it Individual... We all have individual tastes and put different values on different things.

OP - can't wait to see pictures of your car once they make it right.



So... who here is going to swoop in and snatch up the Atlantic Blue M3 mistake? I'd wager to guess that it's the only one in existence. Blue stitching! Slightly used!

[Hyperjack]

Originally Posted by truths2k05

It's not like they gave him Phoenix yellow. If they made that slight mistake with me and gave me a few shades off on the paint and the interior was what I asked for but they refunded me 10k for my troubles, I would get over it real quick.

where have you read that they gave the OP 10k fir his troubles?

BMW has done nothing close to that. the point of this thread is what BMW will do, or what the OP hopes that they will do to make this right.

not what you'd accept or what you think is an offer that the OP is turning down....so you can judge him for being consumed by first world problems.

stop coming up with imaginary scenarios where you show the rest of us what solutions you'd graciously accept.

none of this is about you.

[OilPatch]

I have to agree with the OP, get the car the way you ordered it. BMW is a massive corporation so I can see how something like this could slip through the cracks, but it's on them to make it right and hopefully they will.

[VMcV3y]

Originally Posted by Hyperjack

where have you read that they gave the OP 10k fir his troubles?

BMW has done nothing close to that. the point of this thread is what BMW will do, or what the OP hopes that they will do to make this right.

not what you'd accept or what you think is an offer that the OP is turning down....so you can judge him for being consumed by first world problems.

stop coming up with imaginary scenarios where you show the rest of us what solutions you'd graciously accept.

none of this is about you.

Hey there, so I'm not trying to be mean, but as you mentioned in your last sentence above, this also isn't about you; yet you're written like 18 posts in this. Anyone reading this knows without a doubt that you think: that the OP should get BMW to make the car exactly as ordered and refund selected expenses. What other point are you making? Let's hear from the OP when he receives another answer from BMW or his attorney, right?

- V

.

[truths2k05]

Originally Posted by Hyperjack

again...the point you are continually missing...is that whatever solution you offer is good for you.

that's fine if you're the wronged party.

but you're not.

there's a difference is offering a solution followed by...." in my opinion, this is a solution that would be fine with me and i would take it...." rather than.."here's what i think is best and this is what you should do...."

you have a hard time making that distinction.

BTW....maybe that's the problem in communication here....you think 80k is "squat".

that's probably why none of this is a big deal to you.

Let me break it down to you, regardless of what you may think of what I say.

With this issue there is only three solutions. Get a refund, get a new car, get over it. I am not being insensitive to the fact that he paid 80k cash for the car or 800k for that matter.

All emotions aside let's look at this from a purely business standpoint. BMW is trying to rectify the issue, they provided a loaner and what not. Now the op has to understand that production has come to an end and logistically moving around all other orders in the pipeline may not be feasible at this moment. If this had happened a year ago he wouldn't have anything to worry about. New car, new interior and shipped to him maybe 2 weeks late with a financial insensitive such as an extended warranty. Production end is around the corner, do what you can and move on.

Agonizing over this wont help. If all you see is problems, you won't see the solution either.

[Hyperjack]

Originally Posted by VMcV3y

Hey there, so I'm not trying to be mean, but as you mentioned in your last sentence above, this also isn't about you; yet you're written like 18 posts in this. Anyone reading this knows without a doubt that you think: that the OP should get BMW to make the car exactly as ordered and refund selected expenses. What other point are you making? Let's hear from the OP when he receives another answer from BMW or his attorney, right?

- V

.

that's cool...i'm not taking what you say as mean or anything

you're right it is up to the OP as to what he will or won't do...and what BMW will or won't do....but that doesn't mean that there can't be comments or discussion about it. or that one can disagree or agree with what's being said here.

see, while i may disagree with what some may say on this thread....i won't disagree that they have a right to post it.

and while they have that right....i have every right to criticize them for what they post.

now, i might be a little active in doing that....and i sincerely apologize if that bothers you, but i'll keep on expressing myself when i see, what i believe are bat shit crazy comments about this topic.

[Minator]

BMW is just testing you to see if you will fold and take one of their offers that makes life easier for them...they wil make it right...

I would not acccpet less than you contracted for....I would not accept a girly blue/green paint...different interior..swapped interior..ect..

All I can say is that if you made the mistake they would be jamming it down your throat!

Now if they happen to have that stoker motor laying around....

[Hyperjack]

Originally Posted by truths2k05

......With this issue there is only three solutions. Get a refund, get a new car, get over it. I am not being insensitive to the fact that he paid 80k cash for the car or 800k for that matter.

All emotions aside let's look at this from a purely business standpoint. BMW is trying to rectify the issue, they provided a loaner and what not. Now the op has to understand that production has come to an end and logistically moving around all other orders in the pipeline may not be feasible at this moment. If this had happened a year ago he wouldn't have anything to worry about. New car, new interior and shipped to him maybe 2 weeks late with a financial insensitive such as an extended warranty. Production end is around the corner, do what you can and move on.........

that may or may not be feasible....you don't know that unless you work for BMW in some capacity that has the authority to say so.

and you're the one who said 80k is "squat"....i believe that's pretty insensitive to the fact.

[Grail05]

Originally Posted by truths2k05

Solution refund the 4700 to customer for the paint. Drive to Amsterdam with said 4700 dollars and suffer short term memory loss. Things won't seem so bad after, trust me.

OP paid cash 80k do you think 4700 makes a difference doubt it... he wants the color he ordered directly from factory not taking shit apart or repainting... i didnt pay cash on my M3 finance it and even that 4700 is still not enough to justify it.

[IrishCoffee]

Originally Posted by Hyperjack

i don't care if he did an individual order with pink leather and green stitching, frozen gold paint and gun metal wheels.....BMW agreed to do what the OP wanted for an agreed amount of money....and the OP paid for it.

Sounds amazing!

[dmw16]

I can't believe that people are making it seem as though the OP is in any way to blame for this.

First, paint sample may or may not have helped because the order was input correctly and obviously the error was made down the line. Someone probably selected the wrong option from a drop down box. So odds are at least 50/50 he'd have gotten the right paint chip.

Beyond that, it doesn't matter. The onus is on BMW to get these orders right. If I were the OP I had been gutted when I saw that car. Sure, it's an awesome car, but not what he put down $80k in his hard earned cash for. He deserves to get the car he ordered.

If I were the OP I'd probably "settle" for the right exterior color and let the interior go so long as BMW compensated me for troubles. I would think selling him the car for what it costs BMW to make it would be more than fair.

OP, hang tough, be firm but reasonable and I'm sure you'll arrive at a resolution that everyone can live with.

[Roundown]

Originally Posted by chris s

Wow...that is truly a nightmare. I hope it's all resolved to your satisfaction. Good that you have Steve thomas BMW on your side, given the volume of ED's they do and M cars in general you gotta figure they'll be able to make this right.

Agree - you couldn't have a better advocate than ST. Good luck OP.

[Vanmarsenille]

Originally Posted by iamcpap

lotta assholes on this forum... times, they are a changin'.

A fine example of your assertion is quoted immediately below:

Originally Posted by truths2k05

First world problems, by the way 80k ain't squat.

First world problems? So, what are we supposed to be discussing on these BMW forums? Starvation in Africa? And by the way, $80k is a lot of money to a lot of people. Maybe it isn't to you, but saying so makes you sound like a pr1ck, especially in light of the subject of this thread.

[surlynkid]

Originally Posted by truths2k05

It's not like they gave him Phoenix yellow. If they made that slight mistake with me and gave me a few shades off on the paint and the interior was what I asked for but they refunded me 10k for my troubles, I would get over it real quick.

you are so lost. when people pay $10K for a very, very specific paint and a very, very specific interior, they want EXACTLY that. they don't want some other color even if it is $5K less than a normal color. They want exactly what they ordered. money is not the issue. it is getting exactly what you paid for and nothing less.

and if you call that "a few shades", you are color blind or need to do a color calibration on your monitor.

[gblansten]

Originally Posted by surlynkid

you are so lost. when people pay $10K for a very, very specific paint and a very, very specific interior, they want EXACTLY that. they don't want some other color even if it is $5K less than a normal color. They want exactly what they ordered. money is not the issue. it is getting exactly what you paid for and nothing less.

and if you call that "a few shades", you are color blind or need to do a color calibration on your monitor.

The blue in the photo is what I picture an 80 year old woman getting on her Toyota Avalon. The blue he actually wanted is beautiful.

[highmodulus]

someone is getting a good deal on a slightly used Atlantic Blue M3. Seeing its US Spec, I imagine priced right a smart dealer will snap it up. Sorry for the OP, you did everything right and someone screwed up.