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      09-12-2018, 01:18 PM   #133
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Originally Posted by mikejnc View Post
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Originally Posted by L4ces View Post
Guess what family? After a year and change with a broken Bilstein rear shock, I finally replaced the rear with Genuine BMW rear EDC shocks and it was finished yesterday.

Today, the very next day, Bilstein products are now available again! Can timing be any worse!!!! After over a year of waiting and waiting, I finally give in. This has cost me money I would not have needed to spend for a warranty repair.
Wow dude. Sorry to hear that man. I would be so pissed!!!
I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.
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      09-12-2018, 01:53 PM   #134
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Maybe I missed it...but...Why wasn't the shock simply repaired at Bilstein USA during this time period? What exactly was the failure??

TIA
-Mark in St. Louis

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Originally Posted by L4ces View Post
I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.
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      09-12-2018, 05:03 PM   #135
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I can't believe that Bilstein could get out of honoring their warranty of fixing/replacing the broken damper by claiming unavailability. In that case they should have refunded you completely for the set. Did you ever push them for an alternative solution (like a refund)?
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      09-12-2018, 07:45 PM   #136
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Originally Posted by buldogge View Post
Maybe I missed it...but...Why wasn't the shock simply repaired at Bilstein USA during this time period? What exactly was the failure??

TIA
-Mark in St. Louis

Quote:
Originally Posted by L4ces View Post
I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.
Bilstein said they had no replacement shocks available in the US nor Europe. They rep suggested that I have the shop override the EDC to unstick it from firmest to most comfort. Finally, they said I can send it in and if they find a manufacturing defect then they would replace it. They never offered a rebuild.
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      09-12-2018, 07:54 PM   #137
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Originally Posted by wyatth View Post
I can't believe that Bilstein could get out of honoring their warranty of fixing/replacing the broken damper by claiming unavailability. In that case they should have refunded you completely for the set. Did you ever push them for an alternative solution (like a refund)?
I did not. I was looking for options and worked with the shop. The shop offered free labor and sending it back to Bilstein for warranty. I would have been without a car or needing to buy shocks and I would have to wait until replacements were made. That would have been more than a year as we can see.

I called Bilstein s month ago and the rep made every effort to have no clue what happened and had no idea when product would become available.
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      09-12-2018, 07:58 PM   #138
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Quote:
Originally Posted by buldogge View Post
Maybe I missed it...but...Why wasn't the shock simply repaired at Bilstein USA during this time period? What exactly was the failure??

TIA
-Mark in St. Louis

Quote:
Originally Posted by L4ces View Post
I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.
Sorry I'm not answering the question about the cause of failure.

The shop said the wire connectors are fine yet the computer cannot communicate with the shocks which is why my EDC didn't work.
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      09-17-2018, 09:29 AM   #139
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Personally, I would request BilsteinUSA to disassemble the shock and see if they can repair it. Sounds like it might be an internal wire break/disconnect.

-Mark
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      09-24-2018, 08:39 AM   #140
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Originally Posted by buldogge View Post
Personally, I would request BilsteinUSA to disassemble the shock and see if they can repair it. Sounds like it might be an internal wire break/disconnect.

-Mark
Although I went back to oem in the rear, I'll look into that.
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      10-18-2018, 09:43 PM   #141
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By chance, does anyone know if production will ever pick back up for the B16, Im in no hurry to purchase but would like to buy them now so when my shocks goes, this would be a great alternative for my EDC plug and play...hoping Bilstein will start selling soon...its seems that back order is another excuse for Either Not enough demand....or simply discontinued...imo
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      10-21-2018, 01:10 PM   #142
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Quote:
Originally Posted by GotV8? View Post
By chance, does anyone know if production will ever pick back up for the B16, Im in no hurry to purchase but would like to buy them now so when my shocks goes, this would be a great alternative for my EDC plug and play...hoping Bilstein will start selling soon...its seems that back order is another excuse for Either Not enough demand....or simply discontinued...imo
Sorry I could never buy a product knowing the fact that if you had a failure or outright damage you can't replace the item.

When it is time going back to OEM EDC for my ZCP. If you are going all out for a track vehicle just move on to a more dedicated setup.

Dave
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      10-21-2018, 02:59 PM   #143
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Valid point Dave. I was looking at the B16 myself. Looks like I will need to do something else.

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Originally Posted by Dave07997S View Post
Sorry I could never buy a product knowing the fact that if you had a failure or outright damage you can't replace the item.

When it is time going back to OEM EDC for my ZCP. If you are going all out for a track vehicle just move on to a more dedicated setup.

Dave
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      10-21-2018, 04:24 PM   #144
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I finally got the two sets of B12s i ordered months ago... hopefully they are coming back to life!
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      10-21-2018, 10:21 PM   #145
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Quote:
Originally Posted by Dave07997S View Post
Sorry I could never buy a product knowing the fact that if you had a failure or outright damage you can't replace the item.

When it is time going back to OEM EDC for my ZCP. If you are going all out for a track vehicle just move on to a more dedicated setup.

Dave
point taken. Its sad when the product has some good reviews however customer support is lacking...i sent an email to them with No reply. Too bad...will definitely stick with OEM or other options.
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      11-04-2018, 11:37 AM   #146
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ECS are showing an ETA of Dec 7, I guess production has restarted. I badly want to try these! Significant damper upgrade with more performance leaning springs whilst retaining the EDC button seems like a win-win.
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      11-04-2018, 01:32 PM   #147
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do we need to prepay?
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      11-04-2018, 01:53 PM   #148
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Quote:
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ECS are showing an ETA of Dec 7, I guess production has restarted.
Doens't mean anything at all. The ETA has been constantly pushed back since Fall 2017 when I have been watching their inventory. It used to be Nov 1 just over a month ago, lol. I have zero faith in any ETA on these. I even reached out to Bilstein's distributors and Bilstein themselves, and the dates keep getting pushed back, every time without fail.

Until I see "In Stock" written on the webpage and a tracking number, I won't believe it.
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do we need to prepay?
No, you are charged when it ships.
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      11-06-2018, 12:18 AM   #149
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Quote:
Originally Posted by Montaver View Post
ECS are showing an ETA of Dec 7, I guess production has restarted. I badly want to try these! Significant damper upgrade with more performance leaning springs whilst retaining the EDC button seems like a win-win.
Once again, see my post above. If its never in stock and you damage them you are fooked.

Dave
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      11-08-2018, 02:14 PM   #150
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Quote:
Originally Posted by Dave07997S View Post
Once again, see my post above. If its never in stock and you damage them you are fooked.

Dave
I gave up on retaining EDC and went with MCS coilovers instead. Couldn't be happier since I would've been sitting duck waiting for these things.
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