East Bay BMW

tbone28 · 09-16-2012, 03:38 PM

No action in the bay area thread, so trying here...

I've received many recs for Nick Lal @Fremont, but I'm local to Easy Bay so they're my 1st choice if they have a good SA. Any recommendations?

smmmurf · 09-16-2012, 09:24 PM

Alan Elias is my preferred SA at EBBMW since '03ish when I started driving. You can tell him that Sean w/ the M3 sedan sent you.

tbone28 · 09-16-2012, 09:34 PM

Thanks brother. Since '03 says a lot

smmmurf · 09-17-2012, 12:50 AM

Sure, no prob. he's a good guy.

zhp2m3 · 09-18-2012, 12:07 PM

+1 for Alan...he's my SA as well.

tbone28 · 09-18-2012, 08:23 PM

Thank you. I'll give him a try for my 1200 mile service.

tbone28 · 11-19-2012, 04:58 PM

Recently had my 1200 service done with Alan@EastBay. Cool guy. Service went smoothly. Easy to work with and takes my concerns to heart. Thanks for the rec guys

dagolfpro · 11-21-2012, 10:53 PM

Quote:

Originally Posted by tbone28

Recently had my 1200 service done with Alan@EastBay. Cool guy. Service went smoothly. Easy to work with and takes my concerns to heart. Thanks for the rec guys

So, how's the car now that you can really drive it hard!!!

tbone28 · 11-21-2012, 11:37 PM

Well...

Haven't had a chance really. I've had a CEL - increased emissions light go on and off the past couple weeks. So had Alan take a look at it during the 1200 service. They diagnosed it as a bad O2 sensor, replaced it and I left.

CEL popped back on same day, so took it back this past monday. Now they're diagnosing the car via the PUMA system (I think that's what he said). BMW NA helps diagnose the car and it's looking like a bad pin on my DME, which needs to be replaced.

Well...

It gets better. While the tech was test driving my car today, the truck in front of him blew a tire. Chunks of it blew out my new OSS headlight on the driver side. Also took out a divet in my newly shaved front bumper. Small dent on the front hood and a scuff on my roof, the last 2 of which the dealer repaired already.

Service has still been stellar. I know that stuff happens. What I judge on is how stuff is handled. When I got to the dealer, the tech, Alan, and the service manager all met me to discuss what happened, apologized profusely, and said all would be covered and for me not to worry.

They found a new headlight from parts, got that popped in, re-coded so that I could at least drive my car over the holidays. I"ll be back monday to drop off the car so they can ship the new headlight back to OSS for a re-do.

They're also going to respray my front bumper. When I asked if I could have it resprayed at the shop I've been going to for many years instead of using their preferred shop, Alan said "whatever it takes to make it right"

I think the way they handled it couldn't have been done any better. Total transparency, no excuses, and not once did I even need to ask that things be fixed. I defnitely have found my SA for the long term.

dagolfpro · 11-22-2012, 11:28 AM

Dude, that sucks. Glad you found someone you can trust. I'll add Alan's name to my contacts list.

tbone28 · 11-22-2012, 12:18 PM

yeah it sucks. I think he feels worse about it than I do. He's made the best out of a bad situation. The way they responded to the situation really kept me calm the entire time.

I'm now driving around with 6k LED's on one side and yellow ones on the other, accompanied by funny looks from other drivers

09-16-2012, 03:38 PM	#1
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	East Bay BMW - Service Advisor Rec No action in the bay area thread, so trying here... I've received many recs for Nick Lal @Fremont, but I'm local to Easy Bay so they're my 1st choice if they have a good SA. Any recommendations?
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09-16-2012, 09:24 PM	#2
smmmurf Colonel 309 Rep 2,189 Posts Drives: E92 M3 DCT 353k+ miles Join Date: Feb 2008 Location: Half Moon Bay, CA iTrader: (7)	Alan Elias is my preferred SA at EBBMW since '03ish when I started driving. You can tell him that Sean w/ the M3 sedan sent you.
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09-16-2012, 09:34 PM	#3
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	Thanks brother. Since '03 says a lot
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09-17-2012, 12:50 AM	#4
smmmurf Colonel 309 Rep 2,189 Posts Drives: E92 M3 DCT 353k+ miles Join Date: Feb 2008 Location: Half Moon Bay, CA iTrader: (7)	Sure, no prob. he's a good guy.
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09-18-2012, 12:07 PM	#5
zhp2m3 Private First Class 148 Rep 192 Posts Drives: M2 Join Date: Oct 2011 Location: SF Bay Area iTrader: (0)	+1 for Alan...he's my SA as well.
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09-18-2012, 08:23 PM	#6
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	Thank you. I'll give him a try for my 1200 mile service.
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11-19-2012, 04:58 PM	#7
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	Recently had my 1200 service done with Alan@EastBay. Cool guy. Service went smoothly. Easy to work with and takes my concerns to heart. Thanks for the rec guys
	Appreciate 0 Quote

11-21-2012, 11:37 PM	#9
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	Well... Haven't had a chance really. I've had a CEL - increased emissions light go on and off the past couple weeks. So had Alan take a look at it during the 1200 service. They diagnosed it as a bad O2 sensor, replaced it and I left. CEL popped back on same day, so took it back this past monday. Now they're diagnosing the car via the PUMA system (I think that's what he said). BMW NA helps diagnose the car and it's looking like a bad pin on my DME, which needs to be replaced. Well... It gets better. While the tech was test driving my car today, the truck in front of him blew a tire. Chunks of it blew out my new OSS headlight on the driver side. Also took out a divet in my newly shaved front bumper. Small dent on the front hood and a scuff on my roof, the last 2 of which the dealer repaired already. Service has still been stellar. I know that stuff happens. What I judge on is how stuff is handled. When I got to the dealer, the tech, Alan, and the service manager all met me to discuss what happened, apologized profusely, and said all would be covered and for me not to worry. They found a new headlight from parts, got that popped in, re-coded so that I could at least drive my car over the holidays. I"ll be back monday to drop off the car so they can ship the new headlight back to OSS for a re-do. They're also going to respray my front bumper. When I asked if I could have it resprayed at the shop I've been going to for many years instead of using their preferred shop, Alan said "whatever it takes to make it right" I think the way they handled it couldn't have been done any better. Total transparency, no excuses, and not once did I even need to ask that things be fixed. I defnitely have found my SA for the long term.
	Appreciate 0 Quote

11-22-2012, 11:28 AM	#10
dagolfpro Colonel 248 Rep 2,271 Posts Drives: 2011 E90 M3 Join Date: Sep 2011 Location: SF Bay Area, CA iTrader: (9)	Dude, that sucks. Glad you found someone you can trust. I'll add Alan's name to my contacts list. __________________ 2011.75 E90 AW \| DCT \| ZCP \| ZCV \| ZCW \| ZP2 \| Prem Sound \| Moonroof \| BMW Apps \| Mods List: Evolve Exhaust \| M Perf Steering Wheel \| Tint \| Lux \| Hardwired V1 \| KW V3 \| Volshlag CP \| Brembo BBK \| BBS FI \| Yokohama AD08 R\| Schroth 4 Point Harness \| Challenge GT Diffuser \| OEM GTS Wing\| GTS Lip\| I lied earlier, I wasn't done with mod, but I swear, I'm done now, no more mods...
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11-22-2012, 12:18 PM	#11
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	yeah it sucks. I think he feels worse about it than I do. He's made the best out of a bad situation. The way they responded to the situation really kept me calm the entire time. I'm now driving around with 6k LED's on one side and yellow ones on the other, accompanied by funny looks from other drivers
	Appreciate 0 Quote