Bilstein B16 Damptronic Coilovers

L4ces · 09-12-2018, 01:18 PM

Quote:

Originally Posted by mikejnc

Quote:

Originally Posted by L4ces

Guess what family? After a year and change with a broken Bilstein rear shock, I finally replaced the rear with Genuine BMW rear EDC shocks and it was finished yesterday.

Today, the very next day, Bilstein products are now available again! Can timing be any worse!!!! After over a year of waiting and waiting, I finally give in. This has cost me money I would not have needed to spend for a warranty repair.

Wow dude. Sorry to hear that man. I would be so pissed!!!

I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.

buldogge · 09-12-2018, 01:53 PM

Maybe I missed it...but...Why wasn't the shock simply repaired at Bilstein USA during this time period? What exactly was the failure??

TIA
-Mark in St. Louis

Quote:

Originally Posted by L4ces

I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.

wyatth · 09-12-2018, 05:03 PM

I can't believe that Bilstein could get out of honoring their warranty of fixing/replacing the broken damper by claiming unavailability. In that case they should have refunded you completely for the set. Did you ever push them for an alternative solution (like a refund)?

L4ces · 09-12-2018, 07:45 PM

Quote:

Originally Posted by buldogge

Maybe I missed it...but...Why wasn't the shock simply repaired at Bilstein USA during this time period? What exactly was the failure??

TIA
-Mark in St. Louis

Quote:

Originally Posted by L4ces

I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.

Bilstein said they had no replacement shocks available in the US nor Europe. They rep suggested that I have the shop override the EDC to unstick it from firmest to most comfort. Finally, they said I can send it in and if they find a manufacturing defect then they would replace it. They never offered a rebuild.

L4ces · 09-12-2018, 07:54 PM

Quote:

Originally Posted by wyatth

I can't believe that Bilstein could get out of honoring their warranty of fixing/replacing the broken damper by claiming unavailability. In that case they should have refunded you completely for the set. Did you ever push them for an alternative solution (like a refund)?

I did not. I was looking for options and worked with the shop. The shop offered free labor and sending it back to Bilstein for warranty. I would have been without a car or needing to buy shocks and I would have to wait until replacements were made. That would have been more than a year as we can see.

I called Bilstein s month ago and the rep made every effort to have no clue what happened and had no idea when product would become available.

L4ces · 09-12-2018, 07:58 PM

Quote:

Originally Posted by buldogge

Maybe I missed it...but...Why wasn't the shock simply repaired at Bilstein USA during this time period? What exactly was the failure??

TIA
-Mark in St. Louis

Quote:

Originally Posted by L4ces

I have been pissed.
Ever heard of the broken window theory?
Nothing worse than having something f'd up with your car... if you're not careful you'll let things fall apart and just give up and become overwhelmed.

Sorry I'm not answering the question about the cause of failure.

The shop said the wire connectors are fine yet the computer cannot communicate with the shocks which is why my EDC didn't work.

buldogge · 09-17-2018, 09:29 AM

Personally, I would request BilsteinUSA to disassemble the shock and see if they can repair it. Sounds like it might be an internal wire break/disconnect.

-Mark

L4ces · 09-24-2018, 08:39 AM

Quote:

Originally Posted by buldogge

Personally, I would request BilsteinUSA to disassemble the shock and see if they can repair it. Sounds like it might be an internal wire break/disconnect.

-Mark

Although I went back to oem in the rear, I'll look into that.

GotV8? · 10-18-2018, 09:43 PM

By chance, does anyone know if production will ever pick back up for the B16, Im in no hurry to purchase but would like to buy them now so when my shocks goes, this would be a great alternative for my EDC plug and play...hoping Bilstein will start selling soon...its seems that back order is another excuse for Either Not enough demand....or simply discontinued...imo

Dave07997S · 10-21-2018, 01:10 PM

Quote:

Originally Posted by GotV8?

By chance, does anyone know if production will ever pick back up for the B16, Im in no hurry to purchase but would like to buy them now so when my shocks goes, this would be a great alternative for my EDC plug and play...hoping Bilstein will start selling soon...its seems that back order is another excuse for Either Not enough demand....or simply discontinued...imo

Sorry I could never buy a product knowing the fact that if you had a failure or outright damage you can't replace the item.

When it is time going back to OEM EDC for my ZCP. If you are going all out for a track vehicle just move on to a more dedicated setup.

Dave

bvrider1 · 10-21-2018, 02:59 PM

Valid point Dave. I was looking at the B16 myself. Looks like I will need to do something else.

Quote:

Originally Posted by Dave07997S

Sorry I could never buy a product knowing the fact that if you had a failure or outright damage you can't replace the item.

When it is time going back to OEM EDC for my ZCP. If you are going all out for a track vehicle just move on to a more dedicated setup.

Dave

SYT_Shadow · 10-21-2018, 04:24 PM

I finally got the two sets of B12s i ordered months ago... hopefully they are coming back to life!

GotV8? · 10-21-2018, 10:21 PM

Quote:

Originally Posted by Dave07997S

Sorry I could never buy a product knowing the fact that if you had a failure or outright damage you can't replace the item.

When it is time going back to OEM EDC for my ZCP. If you are going all out for a track vehicle just move on to a more dedicated setup.

Dave

point taken. Its sad when the product has some good reviews however customer support is lacking...i sent an email to them with No reply. Too bad...will definitely stick with OEM or other options.

Montaver · 11-04-2018, 10:37 AM

ECS are showing an ETA of Dec 7, I guess production has restarted. I badly want to try these! Significant damper upgrade with more performance leaning springs whilst retaining the EDC button seems like a win-win.

monterey · 11-04-2018, 12:32 PM

do we need to prepay?

6ixSpd · 11-04-2018, 12:53 PM

Quote:

Originally Posted by Montaver

ECS are showing an ETA of Dec 7, I guess production has restarted.

Doens't mean anything at all. The ETA has been constantly pushed back since Fall 2017 when I have been watching their inventory. It used to be Nov 1 just over a month ago, lol. I have zero faith in any ETA on these. I even reached out to Bilstein's distributors and Bilstein themselves, and the dates keep getting pushed back, every time without fail.

Until I see "In Stock" written on the webpage and a tracking number, I won't believe it.

Quote:

Originally Posted by monterey

do we need to prepay?

No, you are charged when it ships.

Dave07997S · 11-05-2018, 11:18 PM

Quote:

Originally Posted by Montaver

ECS are showing an ETA of Dec 7, I guess production has restarted. I badly want to try these! Significant damper upgrade with more performance leaning springs whilst retaining the EDC button seems like a win-win.

Once again, see my post above. If its never in stock and you damage them you are fooked.

Dave

derbo · 11-08-2018, 01:14 PM

Quote:

Originally Posted by Dave07997S

Once again, see my post above. If its never in stock and you damage them you are fooked.

Dave

I gave up on retaining EDC and went with MCS coilovers instead. Couldn't be happier since I would've been sitting duck waiting for these things.

WildFocus · 03-07-2019, 06:11 PM

Funny story (not), I've had these coilovers on order from December 2017. The ETA was February 2018, then it was moved to April, then June, then August, then October, then December, then Feb 27, 2019... and here we are. The new ETA for me is April 22nd or some other made up number. I called Bilstein direct to nicely ask if they have a real eta or are they going to discontinue this part number because they haven't made it in 2 years and are stringing customers along. I was told "just get another brand coilover if you can't wait". Great customer service -_-

BayE30 · 03-07-2019, 06:12 PM

Quote:

Originally Posted by WildFocus

Funny story (not), I've had these coilovers on order from December 2017. The ETA was February 2018, then it was moved to April, then June, then August, then October, then December, then Feb 27, 2019... and here we are. The new ETA for me is April 22nd or some other made up number. I called Bilstein direct to nicely ask if they have a real eta or are they going to discontinue this part number because they haven't made it in 2 years and are stringing customers along. I was told "just get another brand coilover if you can't wait". Great customer service -_-

vaporware.

derbo · 03-07-2019, 11:10 PM

Quote:

Originally Posted by WildFocus

Funny story (not), I've had these coilovers on order from December 2017. The ETA was February 2018, then it was moved to April, then June, then August, then October, then December, then Feb 27, 2019... and here we are. The new ETA for me is April 22nd or some other made up number. I called Bilstein direct to nicely ask if they have a real eta or are they going to discontinue this part number because they haven't made it in 2 years and are stringing customers along. I was told "just get another brand coilover if you can't wait". Great customer service -_-

you lost money in inflation.

slidewayscoupe · 03-11-2019, 11:43 AM

Just put an order in with THMotorsports for these. They've got a short leash though...

09-12-2018, 05:03 PM	#135
wyatth Colonel 3547 Rep 2,823 Posts Drives: E90 ZCP Join Date: Dec 2007 Location: Bay Area iTrader: (0)	I can't believe that Bilstein could get out of honoring their warranty of fixing/replacing the broken damper by claiming unavailability. In that case they should have refunded you completely for the set. Did you ever push them for an alternative solution (like a refund)?
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09-17-2018, 09:29 AM	#139
buldogge Second Lieutenant 150 Rep 217 Posts Drives: '00 MCoupe, '11 E90 M3 Join Date: Feb 2017 Location: Saint Louis iTrader: (1)	Personally, I would request BilsteinUSA to disassemble the shock and see if they can repair it. Sounds like it might be an internal wire break/disconnect. -Mark
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10-18-2018, 09:43 PM	#141
GotV8? Captain 1051 Rep 836 Posts Drives: Jerez E92 M3 ZCP "12" Join Date: Mar 2017 Location: OHIO iTrader: (0) Garage List 1996 Honda Prelude ... [0.00] 2018 BMW F85 X5M [0.00] 2012 E92 M3 ZCP [0.00]	By chance, does anyone know if production will ever pick back up for the B16, Im in no hurry to purchase but would like to buy them now so when my shocks goes, this would be a great alternative for my EDC plug and play...hoping Bilstein will start selling soon...its seems that back order is another excuse for Either Not enough demand....or simply discontinued...imo
	Appreciate 0 Quote

10-21-2018, 04:24 PM	#144
SYT_Shadow ///M Powered for Life 11469 Rep 10,328 Posts Drives: E90M/E92M/M4GTS/M4GT4/X5M Join Date: Sep 2010 Location: Greenwich, CT iTrader: (2)	I finally got the two sets of B12s i ordered months ago... hopefully they are coming back to life! __________________ DIY: S65 Rod Bearings E9X PFC Z54 BBK on F8X BK harness bar + seats: fit 6 tires in an M3 do88 Cooling Goodies GTS Twins: GTMore project
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11-04-2018, 10:37 AM	#146
Montaver Lieutenant Colonel 2137 Rep 1,646 Posts Drives: 718 GT4 & M340i LCI Join Date: Jul 2017 Location: NY iTrader: (0)	ECS are showing an ETA of Dec 7, I guess production has restarted. I badly want to try these! Significant damper upgrade with more performance leaning springs whilst retaining the EDC button seems like a win-win.
	Appreciate 0 Quote

11-04-2018, 12:32 PM	#147
monterey Major 339 Rep 1,239 Posts Drives: 2008 M3 Join Date: Mar 2016 Location: United States iTrader: (1)	do we need to prepay?
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03-07-2019, 06:11 PM	#151
WildFocus Second Lieutenant 63 Rep 217 Posts Drives: 2011 E90 M3 6MT CZP Join Date: Apr 2013 Location: New York City iTrader: (1)	Funny story (not), I've had these coilovers on order from December 2017. The ETA was February 2018, then it was moved to April, then June, then August, then October, then December, then Feb 27, 2019... and here we are. The new ETA for me is April 22nd or some other made up number. I called Bilstein direct to nicely ask if they have a real eta or are they going to discontinue this part number because they haven't made it in 2 years and are stringing customers along. I was told "just get another brand coilover if you can't wait". Great customer service -_-
	Appreciate 0 Quote

03-11-2019, 11:43 AM	#154
slidewayscoupe Second Lieutenant 87 Rep 252 Posts Drives: 2011.5 E90 ZCP Join Date: Jun 2013 Location: Philadelphia, PA iTrader: (0)	Just put an order in with THMotorsports for these. They've got a short leash though...
	Appreciate 0 Quote

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