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06-11-2008, 10:09 PM | #1 |
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BMWNA
When I called and give my production number to the automated system it says my car is scheduled for production with no production date confirmed. Now I talked to someone at BMWNA and gave them my production number and they said my car was in production and should be done by June 17. I dealer told me the car would start production in July. Has anyone experienced where the automated system says one thing and a person at BMWNA says something else?
Thanks
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06-11-2008, 10:12 PM | #2 | |
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06-11-2008, 10:12 PM | #3 | |
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06-12-2008, 12:40 AM | #5 |
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say: that is what I did, the live person told me it was in production while the automated feature tells me it is scheduled for production
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06-12-2008, 12:48 AM | #6 | |
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06-12-2008, 08:19 AM | #7 |
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I got a production # for a June build, and when I put it in the owners circle a 2004 Silver 325 came up?????
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06-12-2008, 08:29 AM | #8 |
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BMW NA really needs a new automated system so that customers waiting for cars to be produced can get up to date information without having to talk to a live person.
A automated system that lags days behind what is actually occuring doesn't satisfy many folks. Automated email updates to my inbox on status changes would be nice as well.
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06-12-2008, 11:34 AM | #10 | |
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06-12-2008, 04:52 PM | #11 | |
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I've had an E93 on order since 26 April. Originally, the car showed up as a 2006 Jet Black 530i Sedan. That stayed in the system for about a month (regardless of how many times I added and deleted) then, recently, it switched to being a Melbourne Red Metallic M3 Convertible. That's STILL not my car, but at least it's the right model year and designation. When I delete the car and add it again, the same model appears (Melbourne Red Metallic M3 Convertible). Clearly not the color I ordered. I phoned BMWNA and my CA and both sources confirm my order is for a JZB E93 with FR interior. This whole order tracking process blows ass.
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06-13-2008, 01:18 AM | #12 |
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my car shows up just fine now in the owners circle and is up to date on the automated system.
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