Service Issue Resolved

brendanwp · 10-16-2009, 08:27 AM

Background: http://www.m3post.com/forums/showthr...light=Park+Ave

To their credit Park Ave reimbursed me for the full price of the tire and labor (and taxes) for my rear tire replacement. I kept my patience through the whole process until I found out from my tire insurance company that they denied my claim because park ave tried to put it through past the 60 day cut off point. So I sent an e-mail and copied half the dealership asking for a meeting. The service manager dave told me he would take care of it and 10 days later i had a check.

Its a shame it had to come to this because i had no issues at the dealership on the day my service was done. However it was like I didn't exist when I left the dealership. Oh well, at least the story had a good ending. I wanted to make sure i posted this to give them some credit for making things right.

gemini330zhp · 10-16-2009, 10:20 AM

Forget about them making things right!!!!!!! They wanted to rip you off to begin with and thats wrong even when they knew you had tire insurance.

mazda3ndp · 10-17-2009, 12:18 PM

park ave is THE WORST in my opinion. my family had bought a pre-cert bmw from there, we got it home and my parents had been complaining about how terrible the braking is. they brought it back to them turns out there was catastrophic failure to the braking system. they denied paying to fix it until lawyers got involved...

fast forward a few years a person I no longer talk to bought a bmw from them. they brought it in for an oil change and left the car over night. 3 days later they called the dealship, they claimed she never brought the car in or she already picked it up (they couldnt find the car). turned out after filing a police report the lowjack found it in staten island TRASHED. the dealership denied responsibility even after the police determined there wasnt forced entry (no broken windows, locks picked) they refused to deal with it. This person wanted a new car as the car was only 2 or 3 months old. Park ave offered to change the oil. after this person ruled out that they werent getting a new car, they fought for new brakes pads/rotors which were warped from the joy ride, the reimbursement for the joy rider using the ez pass, the repairs to the trashed interior, new tires, etc. they refused.... this person had to take them to court to get reimbursed for park ave's neglect.

These have been my experiences with Park ave. Mileage may vary. your mileage can ONLY BE BETTER, so Im glad you eventually got your $$

MikeG_C63_AMG · 10-17-2009, 03:15 PM

Park Ave is Terrible!!!

I had my X5 4.6is bought back from them because the car had an issue they couldn't repair. Also these morons put a 4.4 drive belt on my car and the acknowledge on the paper work it was the wrong belt because they couldn't fit the 4.6is belt. Long story short belt came off the pulley when I was driving I lost power steering (bakes turning the car virtually impossible) I some how muscled the car to the dealership stormed in an began screaming at the sales manager. My best service experience was at Prestige but when I began working in Wayne it was way to out of the way being in Upper Saddle River. However, my experience with Paul Miller service wasn't bad.

bobbyd1961 · 10-17-2009, 04:18 PM

wow and i thought openroad was bad

Race_Doc11 · 10-17-2009, 10:48 PM

I met a guy who drives 335 vert ..he told me one dealer here in Pa did the same thing with him but to make it worse it happend 4 times totaling $1800...that makes me wonder if the dealer makes the calim and charge the customer to get paid twice...

Quote:

Originally Posted by brendanwp

Background: http://www.m3post.com/forums/showthr...light=Park+Ave

To their credit Park Ave reimbursed me for the full price of the tire and labor (and taxes) for my rear tire replacement. I kept my patience through the whole process until I found out from my tire insurance company that they denied my claim because park ave tried to put it through past the 60 day cut off point. So I sent an e-mail and copied half the dealership asking for a meeting. The service manager dave told me he would take care of it and 10 days later i had a check.

Its a shame it had to come to this because i had no issues at the dealership on the day my service was done. However it was like I didn't exist when I left the dealership. Oh well, at least the story had a good ending. I wanted to make sure i posted this to give them some credit for making things right.

MTROIS · 10-18-2009, 10:48 AM

Woaw...this is good to know. Looks like I won't put my wheels at Park Ave.

On the other hand, I must say that Prestige has served me very well so far. As much as I ended on a rather bitter note with my sales advisor, at least my Service Advisor (Jim Reed) is an outstanding guy and the techs there have been doing a great job. So far I highly recommend them.

Poppin Fresh · 10-18-2009, 11:13 AM

Quote:

Originally Posted by MTROIS

Woaw...this is good to know. Looks like I won't put my wheels at Park Ave.

On the other hand, I must say that Prestige has served me very well so far. As much as I ended on a rather bitter note with my sales advisor, at least my Service Advisor (Jim Reed) is an outstanding guy and the techs there have been doing a great job. So far I highly recommend them.

That's good to hear. How are they with BMW owners who require service but bought their cars somewhere else?

Sellotape · 10-18-2009, 02:23 PM

Quote:

Originally Posted by MTROIS

Woaw...this is good to know. Looks like I won't put my wheels at Park Ave.

On the other hand, I must say that Prestige has served me very well so far. As much as I ended on a rather bitter note with my sales advisor, at least my Service Advisor (Jim Reed) is an outstanding guy and the techs there have been doing a great job. So far I highly recommend them.

I didn't buy my car at Prestige, but any dealings I had with them (test drives etc.) were great. I have never heard a bad word about them.

Smith2287 · 10-18-2009, 03:13 PM

I got my car from prestige and I got very lucky when I was advised my service manager(Ryan). Ryan has went above and beyond for me and I would recommend him to anybody looking to change dealerships for service purposes. I don't have a bad thing to say about anybody that works there from sales staff to the service staff. They really treat me well and always take car of my car no matter what the issue is.

Poppin Fresh · 10-18-2009, 03:27 PM

Hey Smith2287, was that you I saw this summer by New Bridge Rd. by Teaneck? I gave the driver a nod as he passed by. It was also a JB E93 with the top down; the only Jerez black E93 I've seen in bergen county.

Smith2287 · 10-18-2009, 06:05 PM

Quote:

Originally Posted by Poppin Fresh

Hey Smith2287, was that you I saw this summer by New Bridge Rd. by Teaneck? I gave the driver a nod as he passed by. It was also a JB E93 with the top down; the only Jerez black E93 I've seen in bergen county.

Yep that was me, my father lives in New Milford I remember your car. Its cool to see another local M guy on here.

bobbyd1961 · 10-18-2009, 06:09 PM

circle is top notch also. very professional and knowledgable. the facility is first class along with some sites inside the place.

gemini330zhp · 10-18-2009, 11:12 PM

Quote:

Originally Posted by Smith2287

Yep that was me, my father lives in New Milford I remember your car. Its cool to see another local M guy on here.

I think I have seen your car around also this summer. I drive through New Milford as well.

Poppin Fresh · 10-19-2009, 12:05 AM

I have yet to see you round my way Gemini. Although I've seen a JB E92 a number of times down Midland Ave. by Paramus.

gemini330zhp · 10-19-2009, 01:18 PM

Quote:

Originally Posted by Poppin Fresh

I have yet to see you round my way Gemini. Although I've seen a JB E92 a number of times down Midland Ave. by Paramus.

I seem to be the only E90 M3 around have not seen another one ever since I got mine

.

brendanwp · 10-19-2009, 02:28 PM

Interesting to see I wasn't the only one. I have had very good service with Manhattan BMW but they couldn't get me an appointment when I needed it (this was the friday before 4th of july so I didn't want to be w/o a car all weekend) so I ended up at Park Ave. The ironic part about all of this is the deal I bought from (in Pittsburgh) did more to try to help me the P.A. did. If your ever looking for a car in Pittsburgh, I highly recommend P&W BMW!

MTROIS · 10-19-2009, 08:17 PM

Quote:

Originally Posted by gemini330zhp

I seem to be the only E90 M3 around have not seen another one ever since I got mine

.

May be I saw you one night getting gas at the last station on route 46 before it becomes rte 3??

anyhow, I see e90s from time to time (AW in Chester about 1.5 month ago).

boombastic · 10-21-2009, 10:09 PM

Scott, at Park Ave service, is a great guy. highly recommend it. he did everything to assist my M3.

NFDoms2k1 · 10-21-2009, 10:18 PM

Quote:

Originally Posted by mazda3ndp

...fast forward a few years a person I no longer talk to...

Haha, I am assuming that you might now be happy if this happened to her? I have a person I no longer talk to buy a 330xi right as we stopped talking (et al) so I never got to test that xDrive out and I hoped something like this would happen to her as well!

Ok, well maybe I would feel good for about a few days than feel a little bad, because that really does suck

bmwe34m5 · 10-21-2009, 10:18 PM

Quote:

Originally Posted by bobbyd1961

wow and i thought openroad was bad

Open Road BMW just hosted a wonderful event for the NJ BMW CCA club members this evening. Larry Koch M Brand Manager of BMW NA was the guest speaker and there were over 50 members attended with lots of food and giveaways.

If you have any service issues, Tony Martins will be glad to sort it out. These guys are great in my opinion.

Paul -NJBMWCCA

10-16-2009, 08:27 AM	#1
brendanwp Enlisted Member 2 Rep 37 Posts Drives: E90 M3 (ordered) Join Date: Apr 2008 Location: Hoboken, NJ iTrader: (0)	Service Issue Resolved - Park Ave BMW Background: http://www.m3post.com/forums/showthr...light=Park+Ave To their credit Park Ave reimbursed me for the full price of the tire and labor (and taxes) for my rear tire replacement. I kept my patience through the whole process until I found out from my tire insurance company that they denied my claim because park ave tried to put it through past the 60 day cut off point. So I sent an e-mail and copied half the dealership asking for a meeting. The service manager dave told me he would take care of it and 10 days later i had a check. Its a shame it had to come to this because i had no issues at the dealership on the day my service was done. However it was like I didn't exist when I left the dealership. Oh well, at least the story had a good ending. I wanted to make sure i posted this to give them some credit for making things right.
	Appreciate 0 Tweet Quote

10-16-2009, 10:20 AM	#2
gemini330zhp Major 34 Rep 1,181 Posts Drives: 2008 M3 E90 Join Date: Jul 2005 Location: BergenCo NewJersey iTrader: (0)	Forget about them making things right!!!!!!! They wanted to rip you off to begin with and thats wrong even when they knew you had tire insurance. __________________ 2008 Jet Black E90 M3 6SPD no sunroof and 18s to my specs
	Appreciate 0 Quote

10-17-2009, 12:18 PM	#3
mazda3ndp Captain 49 Rep 605 Posts Drives: E9x M3 Join Date: Apr 2009 Location: Bergen NJ iTrader: (8)	park ave is THE WORST in my opinion. my family had bought a pre-cert bmw from there, we got it home and my parents had been complaining about how terrible the braking is. they brought it back to them turns out there was catastrophic failure to the braking system. they denied paying to fix it until lawyers got involved... fast forward a few years a person I no longer talk to bought a bmw from them. they brought it in for an oil change and left the car over night. 3 days later they called the dealship, they claimed she never brought the car in or she already picked it up (they couldnt find the car). turned out after filing a police report the lowjack found it in staten island TRASHED. the dealership denied responsibility even after the police determined there wasnt forced entry (no broken windows, locks picked) they refused to deal with it. This person wanted a new car as the car was only 2 or 3 months old. Park ave offered to change the oil. after this person ruled out that they werent getting a new car, they fought for new brakes pads/rotors which were warped from the joy ride, the reimbursement for the joy rider using the ez pass, the repairs to the trashed interior, new tires, etc. they refused.... this person had to take them to court to get reimbursed for park ave's neglect. These have been my experiences with Park ave. Mileage may vary. your mileage can ONLY BE BETTER, so Im glad you eventually got your $$
	Appreciate 0 Quote

10-17-2009, 03:15 PM	#4
MikeG_C63_AMG First Lieutenant 10 Rep 378 Posts Drives: 2009 Eurocharged C63 AMG Join Date: Nov 2008 Location: Hoboken,NJ iTrader: (0)	Park Ave is Terrible!!! I had my X5 4.6is bought back from them because the car had an issue they couldn't repair. Also these morons put a 4.4 drive belt on my car and the acknowledge on the paper work it was the wrong belt because they couldn't fit the 4.6is belt. Long story short belt came off the pulley when I was driving I lost power steering (bakes turning the car virtually impossible) I some how muscled the car to the dealership stormed in an began screaming at the sales manager. My best service experience was at Prestige but when I began working in Wayne it was way to out of the way being in Upper Saddle River. However, my experience with Paul Miller service wasn't bad.
	Appreciate 0 Quote

10-17-2009, 04:18 PM	#5
bobbyd1961 Banned 43 Rep 2,406 Posts Drives: 2009 M3 sedan LeMans Blue Join Date: Jun 2009 Location: new jersey iTrader: (0)	wow and i thought openroad was bad
	Appreciate 0 Quote

10-18-2009, 10:48 AM	#7
MTROIS Major 188 Rep 1,153 Posts Drives: on the wrong side of the Ocean Join Date: Jul 2008 Location: New Jersey, USA iTrader: (0)	Woaw...this is good to know. Looks like I won't put my wheels at Park Ave. On the other hand, I must say that Prestige has served me very well so far. As much as I ended on a rather bitter note with my sales advisor, at least my Service Advisor (Jim Reed) is an outstanding guy and the techs there have been doing a great job. So far I highly recommend them. __________________ 2019 M2C MT (ED + PCD) \| 2008 M3 Coupé MT \| 1995 M3 LTW MT \| BMW CCA HPDE Instructor
	Appreciate 0 Quote

10-18-2009, 03:13 PM	#10
Smith2287 Private 3 Rep 91 Posts Drives: 2008 BMW E93 BMW M3 Join Date: Feb 2009 Location: NJ iTrader: (1)	I got my car from prestige and I got very lucky when I was advised my service manager(Ryan). Ryan has went above and beyond for me and I would recommend him to anybody looking to change dealerships for service purposes. I don't have a bad thing to say about anybody that works there from sales staff to the service staff. They really treat me well and always take car of my car no matter what the issue is.
	Appreciate 0 Quote

10-18-2009, 03:27 PM	#11
Poppin Fresh Colonel 85 Rep 2,148 Posts Drives: With a sunroof and front plate Join Date: May 2009 Location: Bergen County NJ iTrader: (0)	Hey Smith2287, was that you I saw this summer by New Bridge Rd. by Teaneck? I gave the driver a nod as he passed by. It was also a JB E93 with the top down; the only Jerez black E93 I've seen in bergen county. __________________
	Appreciate 0 Quote

10-18-2009, 06:09 PM	#13
bobbyd1961 Banned 43 Rep 2,406 Posts Drives: 2009 M3 sedan LeMans Blue Join Date: Jun 2009 Location: new jersey iTrader: (0)	circle is top notch also. very professional and knowledgable. the facility is first class along with some sites inside the place.
	Appreciate 0 Quote

10-19-2009, 12:05 AM	#15
Poppin Fresh Colonel 85 Rep 2,148 Posts Drives: With a sunroof and front plate Join Date: May 2009 Location: Bergen County NJ iTrader: (0)	I have yet to see you round my way Gemini. Although I've seen a JB E92 a number of times down Midland Ave. by Paramus. __________________
	Appreciate 0 Quote

10-19-2009, 02:28 PM	#17
brendanwp Enlisted Member 2 Rep 37 Posts Drives: E90 M3 (ordered) Join Date: Apr 2008 Location: Hoboken, NJ iTrader: (0)	Interesting to see I wasn't the only one. I have had very good service with Manhattan BMW but they couldn't get me an appointment when I needed it (this was the friday before 4th of july so I didn't want to be w/o a car all weekend) so I ended up at Park Ave. The ironic part about all of this is the deal I bought from (in Pittsburgh) did more to try to help me the P.A. did. If your ever looking for a car in Pittsburgh, I highly recommend P&W BMW!
	Appreciate 0 Quote

10-21-2009, 10:09 PM	#19
boombastic Private First Class 10 Rep 181 Posts Drives: 2010 AMS GT-R & Powerchip X5M Join Date: Nov 2008 Location: NNJ iTrader: (1)	Scott, at Park Ave service, is a great guy. highly recommend it. he did everything to assist my M3. __________________ 2010 GT-R Black/AMS custom ECU/AAM Competition Mid-pipe/HKS intake 2010 X5M Sliverstone(Tuned by Powerchip) 2009 AW/FR M3 COUPE:HP AUTOWERKS ECU, BMC FILTER, RPI SCOOPS,ROGUE ENG PULLEY(SOLD)
	Appreciate 0 Quote

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search