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KEEP M3POST ALIVE BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER LINK! |
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10-11-2011, 12:48 PM | #23 |
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thats from the Z4 right?? i remember when you got them a few months ago.. hope the Z is ok..
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10-11-2011, 07:19 PM | #25 |
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Please be advised
I am a representative from Rennen International. I am sorry for the inconvenience which your sales rep might have caused; we’ve setup pickup for the damage wheel which Rennen will cover for the international shipment to determine the authenticity and inspect the wheel in our facility which we will X-Ray to examine the 6061 T6 aluminum for possible issues on that forging which was used to know exactly what may have caused this to happen to your wheel. We are going to warranty this issue 100% for you. We stand firm and strong behind our product. I have been informed that your wheel is already cut and being finished. Here is the picture of the newly cut replacement wheel, which we cut to quicken this process without examining your wheel. There seems to have been a miscommunication somewhere and we deeply apologize for the lack of communication on both sides. If you have any questions please give me a call at 909-444-7974 and ask for John.
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10-11-2011, 08:14 PM | #26 | ||
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Rennen does not do good business, they have alot of issue's with there product. Quote:
let's see some test results, because from what i know the forgings from rennen are out sourced from CHINA!!!! |
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10-11-2011, 08:22 PM | #27 | |
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i think that is not ture because i know their factory is here clost to my warehouse about 10 miles (one of my friend's friend) i dont know their wheel is good or bad but i just want to say they are in Walnut/Pomona CA area |
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10-11-2011, 09:02 PM | #28 | |
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there factory can be next door to your house. the actual aluminum is being imported in from china, they made be cutting the wheels there, but there not manufacturing the forgings there. |
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10-11-2011, 09:25 PM | #30 |
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Ahh, good to know
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10-11-2011, 10:30 PM | #31 | |
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10-12-2011, 01:00 AM | #32 | |
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As a rep for Rennen, you guys should be calling this customer to take care of him in anyway. Please look below on what he posted. 100's of emails and no phone calls no customer service? after complaining the damage they assured that it will be replaced but AFTER picking up the old (cracked) wheel. I was for sure not prepared to put any of the wheels produced by this company on my car as i am not at all prepared to put my life and the life of my family in danger so i declined. unfortunately this company does not understand if a customer stands for his rights. they were not prepared to refund me. the problem is they did not even pick up the old wheel. they asked ME to pay for the transportation fee. obviously i was not prepared to do so so they said they are going to send the center of the wheel only so i can put it together. THIS IS RIDICULOUS. after hundreds of emails and 4 months later they finally agreed to send a new wheel. now again 1 month passed (now almost 5 months) and the nightmare does not seem to come to an end. RENNEN assured to have sent a new wheel but no tracking number, no will to communicate. NO SERVICE!!!!!!! So please take care of this company and go for a REAL wheel manufacturer which offers warranty and an adequate customer service!!! |
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10-12-2011, 01:20 AM | #33 | |
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360 forged = ADV-1
Maybe you need to do your research before posting . 360 forged is now ADV-1 maybe if you spend more time researching what you type, you might know what your talking about. funny how 360 forged, ADV-1 and your location are all in Miami... must be a small world....
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10-12-2011, 01:59 AM | #34 | |
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there has been communications between the customer and Rennen, as my first post states there will be no cost on the customer side in handling this matter and as for 100's of emails and 5 months of waiting maybe we need to understand Rennen was notified about this mid July early August about the issue, there was a shipping discrepancy which was resolved late August. once that was resolved that matter we made arrangements for the damaged wheel to be picked up where there was an issue with the address provided for the pickup. in the mean time we took it upon yourselves to put in a work order for his replacement wheel to be cut. we arranged again for another pickup this week. which the customer and shipper have confirmation. early August to early October doesn't add to 5months.
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10-12-2011, 02:27 AM | #35 |
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American FORGINGS
you know for a fact huh...call ASA they manufacture our forgings, they know Rennen we are one of there top 3 accounts call and see who bought more of forgings just last month alone, Rennen, MHT, savini, how about HRE... see what they say... and for all those that didn't know Rennen International doesn't just manufacture Rennen wheels we manufacture for 20+ private label brands which I can't disclose names but they are some of the worlds largest wheel companies domestically and internationally which have some of the largest representation on this and other fourms. next time you open your mouth get your facts straight!!
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10-12-2011, 02:31 AM | #36 |
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testing
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10-12-2011, 11:19 AM | #38 |
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10-12-2011, 01:11 PM | #40 |
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Surely it would wise to test all 4 wheels. If one of the wheels has cracked, it could affect the whole batch?
Not bitching or anything, but if I owned a company that sold a faulty wheel I would be more than keen to inspect the other 3. |
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10-12-2011, 02:04 PM | #41 | |
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360 Forged has nothing to do with ADV.1 other than the original owners of 360 Forged now own ADV.1... 360 Forged is now owned by another group that has no relation to the old owners. |
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10-12-2011, 09:14 PM | #42 |
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it does not matter what you do NOW and how often you call me.
you should have done this before i started posting. i can remember you calling me and begging me to delete the thread on 6speedonline.com about waiting 6 months and not receiving a wheel from you. after that you were asking me several times whether i have received a wheel without providing any tracking number. That makes me belive you think i am stupid or retarded... why did you ask me if i have received the wheel without sending any??? and now you post pics of a center??? please explain!!!!! why even let it come to this situation? do you think i do not have better things to do than posting threads about you and your HORRIBLE service? so please take care of the pick up of all 4 wheels and REFUND ME as i do not want to put my life in danger. the last thing i will do is mounting a wheel produced by RENNEN on my car !!!! you can be sure i will post that in all forums so that people know where not to buy their wheels. RENNEN IS AN EPIC FAIL!!!!!
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Last edited by ///carbon; 10-12-2011 at 09:19 PM.. |
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10-12-2011, 09:18 PM | #43 |
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+1
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10-12-2011, 09:20 PM | #44 | |
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