1,200 Mile Service - Prep Center or Dealer?

[Slpnbyu]

If my ED M3 has ~1,200 miles when I drop it off in Munich for return transport:

1. Will the service automatically be taken car of prior to re-delivery?
2. Who completes the service, the my local dealer or the Vehicle Delivery Center (VDC)?

that is a good question. i think you need to schedule it with your dealer where you are going to pick it up from.

please update us on the proper precedures.

[Slpnbyu]

Thanks for the replies.

I am going to be right around 1,200 (+/- 100 miles) at the end of my ED so I will probably just have it taken care of when the M gets back home.

There have been many posts that say NA will reimburse, but I have not seen any official documentation. I even sent NA an email and they just referenced the language in the Maintenance terms stating it is US only. They did not say anything about getting reimbursed. I am not suggesting it doesn't happen, I just haven't seen any official documentation on it yet.

[JCtx]

Originally Posted by TrackRat

BTW, nothing against India, but that is where many companies obtain customer support for cheap -- and they get what they pay for.

No, WE get what they pay for .
That the person at the other end can barely speak and understand english is bad enough, but what's infuriating indeed is they don't know what the hell we're talking about, making the communication issue even worse . Would rather wait half an hour more to talk to somebody who can actually understand your problem and help . And I HATE to hold .