Recommendations for service advisor at Classic BMW?

Mack211 · 05-13-2010, 01:09 PM

*Forgive me for the rant*
I've about had it with my current service advisor at Classic. I had heard nothing but good things about Pat Arnold so I started using him when I got my M. The last two service appointments have been a letdown. Both times now I have made my appointment with him and when I get there he is seeing someone else. He always then pawns me off to another service guy. This would be fine but he never makes a point to come talk to me. So I end up checking out and leaving and never say more than 2 words to the guy...
The straw that broke the camels back today was that I clearly told the techs not to wash my car. [Note: my car has never been washed except by hand. Even on delivery of my vehicle it was not washed...] Sure enough the car comes out covered in waterspots washed using who knows what....
**

I have had bimmers my whole life and always enjoyed building up a relationship with my service advisor. Does anyone have any recommendations on a good SA to use at Classic BMW in Plano? One that is well informed (not a bull shitter), friendly to possible mods, and just friendly in nature?

DevJ · 05-13-2010, 06:53 PM

Sorry for your bad experience. I'd recommend Chuong Nguyen or Anselm Ball. Both are great guys and are very good SAs. They're pretty mod friendly too.

ranger22 · 05-13-2010, 08:39 PM

Classic sucks all around. Go to a better stealership. I've never had a good experience at Classic.

A little off topic: When I went to buy my M3, Herve called me a "bozo off the street driving an F250 (it was in fact a GMC) who couldn't pay for the car." Randy the SM, blew me off when I brought this to his attention. So, I paid cash at BMW of Dallas instead.

Res Ipsa · 05-13-2010, 11:06 PM

I've always been satisfied at Classic BMW. My bad experience(s) have been at BMW of Dallas.

My Service Advisor is David Adame. You can reach him at dadame@classicbmw.com. He's good.

peter@wheelexperts · 06-04-2010, 09:24 PM

David Adame is a good guy, know him from his BW Audi days...but i'm really surprised to hear that about Pat, he's always been great to me.

Nucking Futs! · 06-05-2010, 04:17 AM

Wow, sorry to hear that. I, too have never had a bad experience w/Pat Arnold. In fact, the 1st week I had the M & had an issue, he took care of it promptly as well as gave me a very generous gift cert. to a local restaurant for my troubles.

- Jimmy

Jdebitjr · 06-05-2010, 08:39 PM

Chuong Nguyen

Have had good experience with him.

Res Ipsa · 06-09-2010, 11:48 PM

Quote:

Originally Posted by peter@*******perts

David Adame is a good guy, know him from his BW Audi days...but i'm really surprised to hear that about Pat, he's always been great to me.

Do you know him personally? He hasn't returned two of my e-mails (almost two weeks now).

05-13-2010, 01:09 PM	#1
Mack211 Lieutenant 23 Rep 497 Posts Drives: 2008 M3 - DCT Join Date: Sep 2007 Location: Fort Collins, CO iTrader: (0)	Recommendations for service advisor at Classic BMW? Forgive me for the rant I've about had it with my current service advisor at Classic. I had heard nothing but good things about Pat Arnold so I started using him when I got my M. The last two service appointments have been a letdown. Both times now I have made my appointment with him and when I get there he is seeing someone else. He always then pawns me off to another service guy. This would be fine but he never makes a point to come talk to me. So I end up checking out and leaving and never say more than 2 words to the guy... The straw that broke the camels back today was that I clearly told the techs not to wash my car. [Note: my car has never been washed except by hand. Even on delivery of my vehicle it was not washed...] Sure enough the car comes out covered in waterspots washed using who knows what.... ** I have had bimmers my whole life and always enjoyed building up a relationship with my service advisor. Does anyone have any recommendations on a good SA to use at Classic BMW in Plano? One that is well informed (not a bull shitter), friendly to possible mods, and just friendly in nature? __________________ 2008 M3 Space Gray, Black, Syc Ant Wood Trim, DCT 2001 325ci Steel Gray - Sold
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05-13-2010, 06:53 PM	#2
DevJ Colonel 154 Rep 2,736 Posts Drives: R8 V10+/YMB M4 Join Date: Nov 2007 Location: Tulsa, OK iTrader: (1)	Sorry for your bad experience. I'd recommend Chuong Nguyen or Anselm Ball. Both are great guys and are very good SAs. They're pretty mod friendly too. __________________ ‘23 RRS First Edition '22 X7 M50i '18 R8 V10+ http://www.bimmerpost.com/forums/attachment.php?attachmentid=133578&d=1204654487[/IMG]
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05-13-2010, 08:39 PM	#3
ranger22 Private First Class 6 Rep 163 Posts Drives: E90 M3 Join Date: Mar 2010 Location: Dallas iTrader: (0)	Classic sucks all around. Go to a better stealership. I've never had a good experience at Classic. A little off topic: When I went to buy my M3, Herve called me a "bozo off the street driving an F250 (it was in fact a GMC) who couldn't pay for the car." Randy the SM, blew me off when I brought this to his attention. So, I paid cash at BMW of Dallas instead.
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05-13-2010, 11:06 PM	#4
Res Ipsa Local LOLyer 5 Rep 303 Posts Drives: 2008 E92 M3 Join Date: May 2007 Location: Dallas, TX iTrader: (1) Garage List 2008 BMW 335i [0.00]	I've always been satisfied at Classic BMW. My bad experience(s) have been at BMW of Dallas. My Service Advisor is David Adame. You can reach him at dadame@classicbmw.com. He's good. __________________ Audi S5 \| '09 X5 xDrive 30i
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06-04-2010, 09:24 PM	#5
peter@wheelexperts 65 Rep 546 Posts Drives: E92 M3, C6 Z06, 10 Range Sport Join Date: May 2007 Location: Dallas, TX iTrader: (1)	David Adame is a good guy, know him from his BW Audi days...but i'm really surprised to hear that about Pat, he's always been great to me.
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06-05-2010, 04:17 AM	#6
Nucking Futs! Major 48 Rep 1,436 Posts Drives: E70 X5 M Join Date: Feb 2008 Location: Dallas, TX area iTrader: (15) Garage List 2013 BMW X5 M [0.00]	Wow, sorry to hear that. I, too have never had a bad experience w/Pat Arnold. In fact, the 1st week I had the M & had an issue, he took care of it promptly as well as gave me a very generous gift cert. to a local restaurant for my troubles. - Jimmy __________________ '13 E70 S63B44A '17 95B GTS
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06-05-2010, 08:39 PM	#7
Jdebitjr Lieutenant 8 Rep 408 Posts Drives: 2008 and 2015 M3 Sedans Join Date: Jan 2008 Location: DFW, Texas iTrader: (0)	Chuong Nguyen Have had good experience with him.
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