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      05-12-2019, 05:25 PM   #155
VikAry
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Poor Customer Service

I recently purchased the Awron gauge for my e92 M3 (not from EAS but another vendor) and wish I could give some feedback on the product itself but I ran into some issues during install which have delayed the project.

I emailed Awron using 2 different email addresses and the contact form on their website, asking for some assistance. After more than a week with multiple messages, I still have not heard back from anyone. I've purchased performance parts from many different shops both in the U.S. and Europe and have never experienced such disregard for customer service.

I wanted to share my experience with this forum because I think it's important to share both good and bad with fellow enthusiasts. Who knows, maybe this gauge will be amazing but I will never spend my money with a company who cannot be bothered to respond to their customers when they ask for help.

Last edited by VikAry; 05-13-2019 at 01:53 PM.. Reason: clarification
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      05-12-2019, 07:16 PM   #156
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What’s your problem with it? Mine works flawlessly. I do want to assign a different button to scroll through the screens and according to the instructions it can be done. The instructions are in broken English they’re kind of hard to follow. Have you tried getting product support through your vendor? They might have better luck contacting them.
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      05-13-2019, 01:56 PM   #157
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Quote:
Originally Posted by SAMM3Y View Post
What’s your problem with it? Mine works flawlessly. I do want to assign a different button to scroll through the screens and according to the instructions it can be done. The instructions are in broken English they’re kind of hard to follow. Have you tried getting product support through your vendor? They might have better luck contacting them.
I didn't realize that Awron has instructions specific to the e92 M3 so I tried to install my gauge using the non M3 instructions which was not the correct approach. I ended up damaging one of the pins on their cable and asked (sent many messages) if Awron could send a replacement pin or cable but no response. I asked Vivid Racing to help me out and after 5 days, they too say that they cannot get in touch with anyone from Awron.
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      05-13-2019, 02:07 PM   #158
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Quote:
Originally Posted by VikAry View Post
I didn't realize that Awron has instructions specific to the e92 M3 so I tried to install my gauge using the non M3 instructions which was not the correct approach. I ended up damaging one of the pins on their cable and asked (sent many messages) if Awron could send a replacement pin or cable but no response. I asked Vivid Racing to help me out and after 5 days, they too say that they cannot get in touch with anyone from Awron.
I have these, just sent a PM.

Vivid is notorious for poor support, good luck getting any post-sales support.
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      05-13-2019, 02:42 PM   #159
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I certainly will not work with Vivid again in the future.
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      05-13-2019, 06:23 PM   #160
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Quote:
Originally Posted by VikAry View Post
Quote:
Originally Posted by SAMM3Y View Post
What’s your problem with it? Mine works flawlessly. I do want to assign a different button to scroll through the screens and according to the instructions it can be done. The instructions are in broken English they’re kind of hard to follow. Have you tried getting product support through your vendor? They might have better luck contacting them.
I didn't realize that Awron has instructions specific to the e92 M3 so I tried to install my gauge using the non M3 instructions which was not the correct approach. I ended up damaging one of the pins on their cable and asked (sent many messages) if Awron could send a replacement pin or cable but no response. I asked Vivid Racing to help me out and after 5 days, they too say that they cannot get in touch with anyone from Awron.
Just get some t taps from amazon and splice them in there..
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      05-13-2019, 08:37 PM   #161
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I want to thank Tom from EAS for helping me out. EAS didn't cause this issue, they didn't even sell me the gauge but Tom was nice enough to step in, figure out what I need to solve the issue and send me replacement parts.

He didn't have to help me but he did and with that has made customer for life. I know where to go next time I'm in the market for mods.
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      05-13-2019, 09:12 PM   #162
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Vivid sucks everyone knows and or should know this.
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      08-05-2019, 08:55 PM   #163
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Quote:
Originally Posted by VikAry View Post
Quote:
Originally Posted by SAMM3Y View Post
What’s your problem with it? Mine works flawlessly. I do want to assign a different button to scroll through the screens and according to the instructions it can be done. The instructions are in broken English they’re kind of hard to follow. Have you tried getting product support through your vendor? They might have better luck contacting them.
I didn't realize that Awron has instructions specific to the e92 M3 so I tried to install my gauge using the non M3 instructions which was not the correct approach. I ended up damaging one of the pins on their cable and asked (sent many messages) if Awron could send a replacement pin or cable but no response. I asked Vivid Racing to help me out and after 5 days, they too say that they cannot get in touch with anyone from Awron.
I suspect that Awron went out of business and no longer exists. The Awron website is completely gone and no activity on their social media channels since Dec from what I can see. I'm just speculating but it would explain the lack of any response. I was contemplating getting a gauge as well but the fact they aren't around has me a little concerned about support. Although it sounds like EAS is stepping up as much as they can considering it isn't their product. Kudos.
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      11-20-2019, 11:29 PM   #164
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price shipped to 10512 DGA Kompressor 1 Option
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      11-21-2019, 12:40 AM   #165
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price shipped to 10512 DGA Kompressor 1 Option
We are currently sold out of e9X Awron displays. Awron has closed it's doors temporarily (restructuring) and will be back in business Q2/2020.

We will make an announcement once displays are again available.
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      05-20-2020, 12:31 PM   #166
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Quote:
Originally Posted by tom @ eas View Post
We are currently sold out of e9X Awron displays. Awron has closed it's doors temporarily (restructuring) and will be back in business Q2/2020.

We will make an announcement once displays are again available.
Any update on the status of Awron?
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      05-20-2020, 02:06 PM   #167
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Any update on the status of Awron?
Didn't happen by the timeline. We'll update the thread if they come back.
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      05-20-2020, 07:09 PM   #168
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Is there any other alternatives you suggest? I’d really like to have an oil pressure readout on the dash is possible.
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      05-20-2020, 07:34 PM   #169
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Quote:
Originally Posted by markpetrakis View Post
Is there any other alternatives you suggest? I’d really like to have an oil pressure readout on the dash is possible.
My awron kompressor doesn't give oil pressure.. I had to put a separate ash tray gauge in for that with a sensor distribution block under the oil filter housing.
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      06-04-2020, 04:31 PM   #170
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      07-22-2022, 11:18 AM   #171
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Hi, is it still availabe the Awron gauge for E92 M3?
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      07-22-2022, 01:17 PM   #172
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Hi, is it still availabe the Awron gauge for E92 M3?
These have been discontinued by Awron, sorry.
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      11-07-2022, 11:16 PM   #173
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Quote:
Originally Posted by kevin @ eas View Post
eas is proud to be the US importer of Awron DGA gauges.

The Awron DGA Gauge is an all-in-one display unit that presents a wide array of real time data for the E9X M3. Featuring a sharp, full color OLED display, the Awron DGA gauge is easily controlled using the factory steering wheel buttons for on the fly commands. By replacing one of the factory air ducts the DGA gauge flows seamlessly with the M3's interior.

All Awron gauges ship expertly pre-assembled into an OEM air duct piece. The effect is stunning, creating an OEM look and feel that is hard to distinguish from BMW's own quality. The predominantly orange colors used in the display match the M3's gauges nicely.

This 20-in-1 gauge is the perfect option for track enthusiasts, supercharged cars or for those just wanting to add some flair and functionality to the M3's interior. The included plug and play harnesse make the job of installing this many gauges easier than ever.




DGA Displayed Values:
- Voltage
- Water Temperature
- Oil Temperature
- Horsepower
- Torque
- Speedometer
- 0-60 mph & 0-120 mph Acceleration Timer
- Two Axis G-Meter
- Power and Torque Graph
- Fuel Pressure
- Intake Temperature (After Cooler)
- Exhaust Temperature (Modeled)
- Air Fuel Ratio (Before Catalytic Converter)
- Transmission Temperature
- Maximum Recorded Values


DGA Kompressor 1 Option Adds:
- Boost Pressure
- Intake Temperature (Before Cooler)

DGA Kompressor 2 Option Adds:
- Oil Pressure
- Rear Differential Temperature
- Included MDI-Box



Features
- Steering wheel controlled (CAN)
- User defines dedicated steering wheel button
- Gauge ships pre-assembled into OEM air duct
- Plug & play installation
- Full Color OLED Display
- OEM look & feel
- Integrated USB port for firmware updates

Models Supported
2008-2013 E9X M3

Ordering:
Phone:
You can reach us directly by calling 866.669.0705 to place your order over the phone.

Payment:
Credit/Debit Cards: Visa, Mastercard, Discover, PayPal, Google Checkout (available online & over phone)

Other Payments:
Money Order/Cashier’s Check & Bank Wire Transfer are also available. Please contact us to pay with either of these methods.

Shipping:
All orders will be shipping via UPS. If you are interested in shipping to Hawaii, Alaska, or internationally, please contact us directly, as you will be charged additional shipping fees.

Hours of Operations:
Monday - Friday from 9AM to 5PM PST
Saturday/Sunday - Closed

Retail Location/ Installation Center:
Come check out our 8000 square foot facility in Anaheim, CA. We install everything we sell.

Contact Info:
Phone: 866.669.0705 x31
Email: kevin@europeanautosource.com
Website: http://www.europeanautosource.com

Feel free to contact me via PM, email, or phone if you have any questions.
hi Kevin, Do you guys still have these? Thanks!
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