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12-05-2012, 07:08 PM | #2 |
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Well, the first thing you should do if a dealership scratches your paint is to immediately turn on your computer, alert the entire BMW world of what happened, and completely avoid any and all contact with the dealership itself.
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12-05-2012, 07:33 PM | #3 |
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12-05-2012, 08:15 PM | #4 |
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its your word agaist theirs now, unless you can prove it was done at the dealership. i try to do a walkaround before and after i drop my car off for any work with a service advisor. makes me look anal, but it saved me a a free bumper and rim on another vehicle
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12-05-2012, 08:54 PM | #5 |
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12-06-2012, 09:44 AM | #6 |
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Alright guys so I got into contact with the dealership and they owned up to it thankfully. They're offering to fix it and provide a loaner but I am unsure if I should leave it with them after how the technicians treated it previously
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12-06-2012, 11:11 AM | #7 |
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Just have the rocker panels repainted.........Phil
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12-06-2012, 12:11 PM | #8 |
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+1, have them remove rocker panels and still take the car with you. It will look werid for a couple days, but who cares.
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12-06-2012, 02:43 PM | #9 |
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If they mess it up even more that would be so retarded. It could happen though
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12-06-2012, 03:49 PM | #10 |
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12-06-2012, 05:55 PM | #11 |
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12-06-2012, 06:23 PM | #12 |
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Another reason I always do a walk around before and after my car goes in the hands of anyone else...
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12-09-2012, 04:00 AM | #13 |
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+1 on the walk around. Always see if there is any damage to your car before you drive off. Dealer can always denied the damage once the car is out the lot. A dealer scratch my driver side fender once, while it was in there care. I saw the damage and quickly told them to fix it. They try to denied the damage but I had the paper work and there was no damage when I left it with them. They repair it and quickly gave me a loaner for my troubles.
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01-27-2013, 08:41 PM | #14 |
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well last time, when I picked up my car, I saw about 1 ft long scratch on my hood. I notified SA right away before I left the lot and they took care of it. It took them 2 days. They repainted the whole hood.
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