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      07-27-2018, 12:23 PM   #45
SYT_Shadow
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Quote:
Originally Posted by Bemo View Post
It should be noted that their absence from and silence in this thread are deafening!
.
They are a forum sponsor.

I'll offer a different view: if they were another sponsor who lots of people here rave about, the entire thread would already be gone, OP would be banned and several people would have received warnings.

It has happened multiple times and yet the hive mind continues to support said vendor like a bunch of rabid zombies.

The fact that ECS has allowed this thread to stay alive and unmoderated speaks volumes
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      07-27-2018, 02:50 PM   #46
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Quote:
Originally Posted by IanMan View Post
I was eventually told that they wouldn't change the address back to where I specified with the shipper and they wouldn't cover the shipping costs. My parts arrived in Hawaii and I had to pay $75 out of pocket to get them back to where they were supposed to be shipped in the first place. Even though they made the mistake, they still forced me to correct the issue by paying out of pocket.
Did you ever consider contacting your credit card company? They delivered to the incorrect address, so they cannot produce any proof that they actually shipped you the parts to your requested shipping address.
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      07-27-2018, 03:49 PM   #47
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Quote:
Originally Posted by dkexige View Post
Did you ever consider contacting your credit card company? They delivered to the incorrect address, so they cannot produce any proof that they actually shipped you the parts to your requested shipping address.
Good idea. I donít know if they can go that far back though.
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      07-27-2018, 05:39 PM   #48
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why would you need to pay 75 if they shipped to wrong address? shipper has burden of proof that buyer received the item.
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      07-27-2018, 07:09 PM   #49
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Quote:
Originally Posted by SYT_Shadow View Post
Quote:
Originally Posted by Bemo View Post
It should be noted that their absence from and silence in this thread are deafening!
.
They are a forum sponsor.

I'll offer a different view: if they were another sponsor who lots of people here rave about, the entire thread would already be gone, OP would be banned and several people would have received warnings.

It has happened multiple times and yet the hive mind continues to support said vendor like a bunch of rabid zombies.

The fact that ECS has allowed this thread to stay alive and unmoderated speaks volumes
Bad publicity comes with a price.
Silence only reinforces it!

For example, you come with good RB publicity!
Blow up a motor and kiss your DIY good bye
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      07-27-2018, 07:37 PM   #50
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I agree with Shadow on the M&A dynamics generally, but he's assuming ECS is even aware of this thread.
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      07-28-2018, 09:21 AM   #51
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Quote:
Originally Posted by wyatth View Post
I agree with Shadow on the M&A dynamics generally, but he's assuming ECS is even aware of this thread.
Well I say it's time to make them aware instead of talking through a closed door and letting this thread spiral out of control.

I have no experience with ECS, but as a potential customer that needs a few parts, I'd like to see if this is a case of the 1% that had a bad experience making 100% of the reviews that skew a company's perception, or....

ECSTuning
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      07-28-2018, 03:53 PM   #52
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Quote:
Originally Posted by spazzyfry123 View Post
Well I say it's time to make them aware instead of talking through a closed door and letting this thread spiral out of control.

I have no experience with ECS, but as a potential customer that needs a few parts, I'd like to see if this is a case of the 1% that had a bad experience making 100% of the reviews that skew a company's perception, or....

ECSTuning
I have been using them for oil change kits and random parts for my cars for years without a single issue. Good luck I suppose.
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      07-28-2018, 09:07 PM   #53
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I have used them for a bunch of parts/orders. I have never had a hiccup at all. They are and will be my go to
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      07-28-2018, 09:45 PM   #54
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I've ordered from ECS several times before and never had an issue. But FCP has comparable prices and lifetime replacement so I pretty much always order from FCP now. FCP also has excellent customer service.

As a side note: look into getting a credit card with purchase protection and return protection. Plenty of them don't have an annual fee, some of the AMEX ones come to mind
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      07-30-2018, 09:44 AM   #55
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Sorry for the delay in getting over here guys. I was in and out of the office last week and while I saw this I failed to respond to yall.

Quote:
Originally Posted by IanMan View Post
....
Sorry for the issues, if you'd like to PM me your old order numbers with the issues I'll review them and try to help make things right after the fact.

Quote:
Originally Posted by wyatth View Post
*Ha, just this week I ordered a key fob case from ECS that was listed to fit the E90. It arrived and was too large, 1.5x bigger than the key itself. Guess who gets to pay for the return shipping?
Please shoot me an order number so I can review and try to make this right for you, you shouldn't have to pay for a site error.

Quote:
Originally Posted by svinfinity View Post
....They have their premade “ecs kits” that cost more than the individual items themselves to screw people...
We're not really in the business of screwing people if you ever see a kit like that feel free to shoot me a note, all of our kits should either be lower than the cost of parts or equal to. Admitting when our back-end system runs pricing updates some of our kits do break and pricing has to be manually fixed, my guys are very quick but some kits do get misses.

Quote:
Originally Posted by dkexige View Post
Interesting. Who does the Turner R&D now? I was under the impression that it was still Turner and that they had just sold the warehouse/sales/distribution arm. The turner undertray replacement seems like a decently engineered product to me.
R&D for Turner Currently:
Turner Part Engineering is headed up in Wadsworth, Ohio.
Turner Software Engineering is headed up in Amesbury, MA.
Turner deployment (packages) are shipped from Wadsworth, Ohio.



As always if anyone has issues please feel free to shoot me a note, I'm here to help yall.

-James
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      07-30-2018, 09:48 AM   #56
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I've never had any issues with ECS. They have taken (saved? ) a lot of my money and sometimes stuff is broken or borked at the warehouse or whatever, and it's always been a quick cell phone photo or email away from getting fixed.

I have noticed that FCP has price parity and/or some superior packaging options (like not having to buy a box of 10 fasteners or whatnot) but eh, it's such an amazing service we have access to (Realoem + online parts houses) that I can't complain too loud. If realoem.com is ever privatized I will subscribe immediately because even though I have the TIS/fiche CD it's still so damn convenient for spending money unnecessarily

Which reminds me I need to order that E90 center console power plug/oddments tray kit... $$$$$ here we go again
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      08-01-2018, 05:12 PM   #57
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James quickly made it right for me, FWIW. Thanks again.
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      08-01-2018, 05:27 PM   #58
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I get most of my parts from ECS. I've had no problems with shipping or shipping out parts on back order or receiving damaged parts. To date had one hiccup that was rectified immediately... To this day still ordering some parts from them always received well packed and secured in box...
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      08-31-2018, 02:01 PM   #59
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Yep.
https://jalopnik.com/spying-on-emplo...g-a-1827474482
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      08-31-2018, 02:33 PM   #60
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Quote:
Originally Posted by ByeFelicia View Post

Karma is a bitch.
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      09-01-2018, 11:17 AM   #61
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I buy from the local dealer, the club membership gives me 15% discount and I can always go in person to rectify problems.
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      09-01-2018, 12:14 PM   #62
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Ecs sent me incorrect oil plugs when I ordered their "oil change kit"
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      09-02-2018, 12:14 AM   #63
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I've ordered from ECS hundreds of times and never had an issue. Every company has issues and the reputation of the company is based on how they handle those issues.

People are quick to spread negative feedback about a company, but rarely publicize positive experiences. Things should be taken with a grain of salt, usually, coarse.
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      09-02-2018, 02:26 AM   #64
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Quote:
Originally Posted by Fubar_M3 View Post
I've ordered from ECS hundreds of times and never had an issue. Every company has issues and the reputation of the company is based on how they handle those issues.

People are quick to spread negative feedback about a company, but rarely publicize positive experiences. Things should be taken with a grain of salt, usually, coarse.

Look at my first post. Tell me if you'd fucking pissed off.
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      09-02-2018, 02:27 AM   #65
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Quote:
Originally Posted by IanMan View Post
Look at my first post. Tell me if you'd fucking pissed off.

And I am definitely one to speak about positive experiences.
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      09-02-2018, 10:39 AM   #66
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Quote:
Originally Posted by IanMan View Post
Quote:
Originally Posted by Fubar_M3 View Post
I've ordered from ECS hundreds of times and never had an issue. Every company has issues and the reputation of the company is based on how they handle those issues.

People are quick to spread negative feedback about a company, but rarely publicize positive experiences. Things should be taken with a grain of salt, usually, coarse.

Look at my first post. Tell me if you'd fucking pissed off.
Yeah I wouldn't be happy about it. A simple phone call to their customer support department would settle that. It's just brake components, and cheap ones at that. No need to be irate about it and or bash the company. just my 2 cents.
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