Got hustled by Revinora!

[MartinS]

Hi all,

I ordered and paid a for a carbon front-lip by Revinora about 2 years ago.
They eventually sent me the wrong lip and agreed to swap it for the part I ordered.

I brought the wrong lip with me on holiday to Miami Beach (I live in Denmark) and sent it from there to Revinora. They confirmed that they received it and the plan was that they should send a new one to me while I was in Miami. That's 8 months ago now!

They know that I haven't received the correct spoiler (cuz they haven't sent it) but now they haven't replied on my mails for about 3 months.

What would you do in my situation? I mean $800 is still money today... at least for me. :

[BNBM3]

I wish it hadn't been so long. This is what credit cards are for. But I think there is a 6 month limit on charge backs.

Where are you in Denmark? I don't know if I've ever seen a German car there that isn't a taxi cab

[MartinS]

Originally Posted by BNBM3

I wish it hadn't been so long. This is what credit cards are for. But I think there is a 6 month limit on charge backs.

Where are you in Denmark? I don't know if I've ever seen a German car there that isn't a taxi cab

Hi,

I used PayPal so I guess that doesn't matter anyway. :

And... Denmark and Germany is two different countries.

[BNBM3]

Originally Posted by MartinS

Hi,

I used PayPal so I guess that doesn't matter anyway. :

And... Denmark and Germany is two different countries.

I'm well aware, I visit Denmark several times per year. My wife is Danish.

Have you reached out to PayPal? They good buyer protection.

[MartinS]

Originally Posted by BNBM3

I'm well aware, I visit Denmark several times per year. My wife is Danish.

Have you reached out to PayPal? They good buyer protection.

Oh I read it wrong. Read it as you meant cars in Germany.

I'm in Aalborg and also Aarhus.

No I haven't done that. Thought it was only for goods bought on eBay?

[Jet335i]

do your research - they don't respond to anyone once they get your money - or send the wrong product. I dealt with them twice - never again.

[MartinS]

Originally Posted by Jet335i

do your research - they don't respond to anyone once they get your money - or send the wrong product. I dealt with them twice - never again.

Looking in the rear view-mirror I should never have dealt with them but at that time I didn't see any alarms going off.

[Jet335i]

Originally Posted by MartinS

Looking in the rear view-mirror I should never have dealt with them but at that time I didn't see any alarms going off.

Fair enough - if you did this transaction a couple of years ago, there wasn't the degree of threads about them as there are now. I really hope they get back to you and make it right!

[MartinS]

Paypal's auto-reply to the dispute.

Not as described - Claim - #PP-003-913-365-441
Disputed Amount:


$787,00 USD


Buyer reason(s):

Different Model

Status

We're unable to decide this claim in your favor at this time. PayPal's Buyer Complaint Policy applies to the shipment of goods but not to disputes about merchandise quality.

What happens next

We encourage you to work directly with your seller to resolve this matter.
Supporting documents

Files (0)

You haven't submitted any files.

Faxes (0)

You haven't submitted any faxes.

View dispute comments

15/05/2015 06:52:37 GMT-07:00 - Buyer: Hi,You sent me the wrong part.You agreed to exchange it to the correct part.I sent the wrong part back to you.You confirmed that you received the part from me.Then you started to reply to my messages with 1 or 2 months in between. Now I'm tired of waiting and want my money back or the correct part.

View case history

fri. 15. may. 2015 - PayPal: Email sent to seller
fri. 15. may. 2015 - Buyer: Complaint Case filed

[BNBM3]

Awesome!!! Hope that works out for you. Always use payments that give you buyer protection. Credit card and PayPal are good. You will almost always win.

I have driven through Aalborg a couple of times on the way to Hirtshals. I'm pretty sure I have some Aalborg akvavit in the freezer

Never been to Aarhus though we may go visit a friend there this year. My family is in Holstebro.

It's just so rare to see a nice BMW in Denmark. Not much of a car country, I guess due to the asinine car taxes.

[SheaButter]

Honestly, there isn't much you can do about it at this point. All you can do it make sure to leave them a terrible review on every board, review site, BBB, etc etc. Make sure to come across as professional, and attach pictures with an invoice of some sort (so you don't end up looking like a whiner who is just making stuff up).

Don't be lazy, make sure to leave it. Once the reviews start stacking up on their brand, it will eventually bite them in the butt. Sorry to hear about your bad luck. Next time make sure to "harass" the business every week until the resolve your issue, the second you sweep it under the rug for a few weeks, so will they...

[swifty]

OP, I feel for you. Hopefully paypal will change their mind, but I think CC is better when it comes to disputes.

Nevertheless, the fact you posted this made me read more about Revinora and I will never be buying or recommending their products to anyone.

[ilikebmxbikes]

even if you dont get your money back - make this known so others dont fall into the trap and buy Revinora products. Really sorry your going through this.

[ezpzhuhuh]

Sorry to hear. I bought from them knowing the sketchy customer service that they have but luckily they did send me the actual lip I bought (CRT Street Chin) within 2 weeks of ordering it.

That company has such nice looking/made carbon products.. too bad their service is not up to par on a consistent basis.

[Bavarian Beast]

There has to be some pull somewhere on this board that could assist.

[MartinS]

I've tried calling them many times the last week. I can't get through at all. Is it because I'm calling from an international number (hidden)? Can any of you get through to their waiting tone or voice mail?

[Flying Ace]

Sorry about your luck, I hope you can figure it out with seller

[grantmax]

Originally Posted by Flying Ace

Sorry about your luck, I hope you can figure it out with seller

Darren still owes me money, OP. Good luck!

[saxodreng]

Originally Posted by BNBM3

I wish it hadn't been so long. This is what credit cards are for. But I think there is a 6 month limit on charge backs.

Where are you in Denmark? I don't know if I've ever seen a German car there that isn't a taxi cab

LOL

The cars in Denmark are quite old and worn especially compared to Germany. Very very Green.....!!

Car taxes... 180%

Martin S:
http://www.ebay.de/itm/Scope-Carbon-...item3cf8e1b8ee

er det sådan en du leder efter (is it something like this you are looking for)

rgds
M3 driver from Stenløse (near Copenhagen)

[MartinS]

Originally Posted by saxodreng

LOL

The cars in Denmark are quite old and worn especially compared to Germany. Very very Green.....!!

Car taxes... 180%

Martin S:
http://www.ebay.de/itm/Scope-Carbon-...item3cf8e1b8ee

er det sdan en du leder efter (is it something like this you are looking for)

rgds
M3 driver from Stenlse (near Copenhagen)

Nope, was this one:

[saxodreng]

den har jeg ikke set før - den er ret nice.

synd du skal slås med dem - har du brugt ebay og paypal - eller kun paypal?

jeg vil råde dig til at oprette en ny sag hos paypal og hævde at ikke har modtaget varen - det har du jo i realiteten ikke.

[MartinS]

Originally Posted by saxodreng

den har jeg ikke set fr - den er ret nice.

synd du skal sls med dem - har du brugt ebay og paypal - eller kun paypal?

jeg vil rde dig til at oprette en ny sag hos paypal og hvde at ikke har modtaget varen - det har du jo i realiteten ikke.

Only used PayPal and can't open another dispute on the same transaction... I already tried.

(Pisse træls der sidder sådan en lille grim hustler halvvejs omkring jorden og gnider sine små beskidte hænder! )