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07-11-2009, 06:39 AM | #45 | |
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I think I would complain about that and try and see what revs they use as I think that is recorded. At least your lag is better now. cheers |
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07-11-2009, 07:09 AM | #46 | |
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07-16-2009, 06:01 AM | #48 |
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Hooray - booked in for my update !
Local dealer service department wanted me to go for test drive with technician to experience problem first hand etc etc, but flashed the SIB below (featured earlier in this thread - thanks Steveo!! ) at them and they scuttled off and agreed between them that the UK had the same update!! http://www.bmwtis.com/tsb/bulletins/...p/B280708g.htm |
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07-16-2009, 06:36 AM | #49 | |
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07-16-2009, 07:35 AM | #50 |
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Shocking, shocking beyond belief. Car is in today for software update (ista/p although the number was not 2.34.005 that we know about. From memory he was quoting 2.33 and no third field i.e. 005.
Car was in last week for ignored downshift request (for 2nd time) and software update. Engineers say they couldn't replicate the issue and therefore did nothing. A week before i took the car in i gave them the SIB no and the ista/p no. so they were completely informed. At 10am i called for an update - told that technician is currently evaluating the car. I would receive a call when they complete. at 1pm i call and ask again as no one has called and get told the car has no problems after looking at it for 2 hours. I was realled f*cked off! told them that Sytner understand the problem and said i would call them. straight away i called Sytner who understood and would do the update without me having to prove the problem Called my dealer back and before i could say anything they said 'oh good news Mr .. our dealer principal has the same car as you and it HAD the same issue but we fixed it with the new software! but its late now and wont be able to do your car today now!' You can imagine how i felt now. Booked car back in for Thursday (today). Spoke to customer services on Monday to say how i felt. Was told i would get a call from the service manager that day! - Nothing Called Tuesday to say i not received call - told i would get a call in the afternoon - Nothing Same thing Wednesday - so drove to the dealer to ask what is going on - told, sorry Mr .. i've been busy! Discussed all the issues and told how forums know less than bmw staff, and also asked for a technician to go out with me. Ignored down shifts as i drove and missed gear when Technician drove. Service manager took the technicians opinion as fine and agreed to do the work. We shall see, although i dont see why i need to go through this when the problem is they supplied me with a car that is faulty. |
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07-16-2009, 03:51 PM | #51 |
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That's absolutely shocking service, and I can see why you would be so angry and upset. I spent 2 yrs being fobbed off by my local dealer (Knights) with my last Beemer (E93 vert), with problem after problem exagerated by their imcompetence. The car would often have to visit two or three times to get each problem rectified properly. Why they could never sort it first time was beyond me
I have now sourced this car from a dealer 30 miles away (BlueBell) but one that I trust and they are the only ones that will ever touch the M3 Maybe it's time to travel a little further afield and source a more co-operative dealer to deal with any issues you have with your M3? There are good dealers out there, it 's just finding them! Hope you get it sorted soon |
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07-16-2009, 04:10 PM | #52 |
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+1 local dealer scothall are useless.
Sytner in High Wycombe (40miles away) are awesome.
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07-17-2009, 03:14 AM | #53 |
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Apparently guys there is another software update due in September which is meant to cure the lag issue completely. See post 575 of the link below.
http://www.m3post.com/forums/showthr...231020&page=27 I think I will wait for that update. |
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07-17-2009, 03:29 AM | #54 | |
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When do you pick you car up Phoenix? And can you confirm the software version asap?... I really think I need to find another dealer to do mine Last edited by dar2008; 07-17-2009 at 04:04 AM.. |
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07-17-2009, 03:51 AM | #55 |
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The software is complete and the version is 2.33.3.0.1. I told them i was expecting 2.34.005 and expressed my concerns but they told me the module for dct is in this update as well. It seems to make sense when u read the SB because it mentions target intergration 2.33.1. I am unsure where the 2.34.005 is from.
The car is still in the garage for the ignored down shift request and they are swapping steering wheels today to see if it helps. |
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07-17-2009, 04:02 AM | #56 | |
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When you get the car back, please let us know how the lag feels... |
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07-17-2009, 04:29 AM | #57 |
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Hi guys,
Can see by the post that you guys in England have a few issues with the standard of your dealers ?? Here in Oz I took my car in for a software update. Like some of you have said seems to definitely made an improvement with the lag but sometimes a little delay does creep in. Dont ask me what version of software it was upgraded to. But will be going into the dealer early next week and will ask. I also had to give them the car for a couple of days. cheers. |
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07-17-2009, 09:41 AM | #58 |
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Pheonix - who is your dealer? thats shocking.
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07-18-2009, 04:39 AM | #59 |
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Ok got car back. The update is as everyone is describing, significantly reduced but still there. Its as if they have altered the setting so that upon reacceleration the system blips the throttle, and gives you half power for a second and then gives you full power. Its a significant improvement but not completely eliminated. its about as good or marginally less than i expected although i am pleased i had the update. Not pleased about the effort that it took to get it done. for information, i tested the car in D2 and S3.
On the ignored down shift request, the dealer put a new steering wheel on and the issue has gone so that is good. the good news is that i asked them to polish the car as a good will gesture for the inconvenience and glad to say they did a good job from what i can see. |
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07-18-2009, 07:20 AM | #60 | |
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I also have intermittent issues with ignored down shifts. Was your car having this problem in any specific S/D modes? Could you re-create this issue to show the dealer? Thanks |
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07-18-2009, 02:14 PM | #61 | |
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07-20-2009, 02:12 AM | #63 |
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Guys,
Don't accept this shite. Remind dealers that you are the customer, YOU are the one who paid 50K for a car and THEY are the ones who should be busting a gut to make sure the car works as advertised. I don't get any of this agro at my dealer because I set this expectation from the start. Regards, Neil.
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