Great Drive and Great Service near Death Valley

johnsim · 04-17-2013, 10:03 PM

I want to share a great service experience in a pinch at BMW of Bakersfield.

I took a drive through Death Valley on the way back from Vegas yesterday. First, it's an awesome drive. If you're nearby I highly recommend it.

While stopping in Pahrump, NV before heading toward the valley I got a low oil warning. After some amusing conversations at Walmart, a local quick lube place, and O'Reiley's I learned that 10w60 is hard to come by in the middle of the desert. We had to go through Death Valley with the oil low (fortunately it wasn't too hot), but didn't really want to drive all the way back to SF like that.

After some awesome sights we found that there was a dealership in Bakersfield and called ahead. When we got there a service advisor (Nikki) met us out front. She put a quart in the car and we were on our way. No need to check into service, no paperwork. We were back on the road in less than 5 minutes. I couldn't have asked for anything more in the situation. It was awesome and a true testament to what great service you can get from the right dealership.

dreamspeed · 04-17-2013, 10:06 PM

They topped it off for free?

The 10w60 is pretty much only available at dealerships and online dealership websites

johnsim · 04-17-2013, 10:25 PM

Yeah, no charge. The car is still in the free maintenance period so I think it would have been covered anyway, but they didn't even take the time to check. More concerned with getting us back on the road quickly.

Its_lobelt · 04-18-2013, 10:19 AM

Ya most dealerships should do that and I've had it done at Center BMW before. The scenery is amazing at death valley.

chief · 04-18-2013, 10:24 PM

Kudos to Bakersfield BMW for getting you in and out in short order!

aus · 04-18-2013, 11:04 PM

Nicely done Bakersfield BMW.

I find I burn more oil on long drives than I do at the track.

.

positiveions · 04-19-2013, 08:14 PM

Good to hear that.

meez · 04-22-2013, 04:04 PM

Quote:

Originally Posted by johnsim

Yeah, no charge. The car is still in the free maintenance period so I think it would have been covered anyway, but they didn't even take the time to check. More concerned with getting us back on the road quickly.

Although my car was still under the maintenance plan... My dealer made me pay for the quart I added.

Boohoo

04-17-2013, 10:03 PM	#1
johnsim New Member 0 Rep 26 Posts Drives: 2010 M3 Sedan Join Date: Feb 2013 Location: San Francisco, CA iTrader: (0) Garage List 2010 e90 M3 [0.00]	Great Drive and Great Service near Death Valley I want to share a great service experience in a pinch at BMW of Bakersfield. I took a drive through Death Valley on the way back from Vegas yesterday. First, it's an awesome drive. If you're nearby I highly recommend it. While stopping in Pahrump, NV before heading toward the valley I got a low oil warning. After some amusing conversations at Walmart, a local quick lube place, and O'Reiley's I learned that 10w60 is hard to come by in the middle of the desert. We had to go through Death Valley with the oil low (fortunately it wasn't too hot), but didn't really want to drive all the way back to SF like that. After some awesome sights we found that there was a dealership in Bakersfield and called ahead. When we got there a service advisor (Nikki) met us out front. She put a quart in the car and we were on our way. No need to check into service, no paperwork. We were back on the road in less than 5 minutes. I couldn't have asked for anything more in the situation. It was awesome and a true testament to what great service you can get from the right dealership.
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04-17-2013, 10:06 PM	#2
dreamspeed Lieutenant Colonel 260 Rep 1,616 Posts Drives: 6MT Join Date: Jul 2012 Location: Los Angeles iTrader: (0)	They topped it off for free? The 10w60 is pretty much only available at dealerships and online dealership websites __________________
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04-17-2013, 10:25 PM	#3
johnsim New Member 0 Rep 26 Posts Drives: 2010 M3 Sedan Join Date: Feb 2013 Location: San Francisco, CA iTrader: (0) Garage List 2010 e90 M3 [0.00]	Yeah, no charge. The car is still in the free maintenance period so I think it would have been covered anyway, but they didn't even take the time to check. More concerned with getting us back on the road quickly.
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04-18-2013, 10:19 AM	#4
Its_lobelt Lieutenant Colonel 238 Rep 1,972 Posts Drives: 2015 M4 Join Date: Apr 2005 Location: Los Angeles iTrader: (6)	Ya most dealerships should do that and I've had it done at Center BMW before. The scenery is amazing at death valley.
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04-18-2013, 10:24 PM	#5
chief Captain 208 Rep 651 Posts Drives: 2008 Melbourne Red M3 Coupe Join Date: Nov 2007 Location: Riverside, California iTrader: (1) Garage List 2008 BMW M3 [9.51]	Kudos to Bakersfield BMW for getting you in and out in short order!
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04-18-2013, 11:04 PM	#6
aus Major General 890 Rep 9,031 Posts Drives: Odysse Join Date: Jul 2005 Location: Seal Beach, CA iTrader: (10)	Nicely done Bakersfield BMW. I find I burn more oil on long drives than I do at the track. . __________________ Let me get this straight... You are swapping out parts designed by some of the top engineers in the world because some guys sponsored by a company told you it's "better??" But when you ask the same guy about tracking, "oh no, I have a kid now" or "I just detailed my car." or "i just got new tires."
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04-19-2013, 08:14 PM	#7
positiveions Lieutenant General 961 Rep 11,722 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]	Good to hear that.
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