Dealership Review Thread

Mr. ///M3 RD · 10-05-2011, 03:53 PM

I added the "Final Resting Place" of my out of pocket $700- BMW Style 296 wheel

to my original post number 26 (above) ... it has now some purpose as a garden hose holder and keeps an eye on my M3 in the winter time when covered with the BMW car cover

I still cannot understand how an organization like BMW AG in Germany permits a Dealership to sell BMW's and not have tire removal and installation service at there facilities. In my book, BMW IDAHO FALLS took me to a tire shop to install a brand new wheel then that tire shop bend my cracked wheel. Then telling me leis that BMW warranty in the US and Canada are not the same ... I drag this wheel all the way back to Canada in a 2 seater sports car then BMW Canada tells me the wheel is bend ... of course it is when the tire shop removed the RFT with 2 tire irons leaving 2 deep gauge marks behind of course it is bend what else does one expect. Now if that is not screwing a customer over I don't know what is.

schnell325 · 10-05-2011, 05:44 PM

Username: Schnell325
Region: Vancouver BC
Dealership Name: The BMW Store
Sales or Service: Service on 335xi
Name of Salesperson/Advisor: Koren/Andrea
Overall Experience (1 lowest 5 highest): negative 5!!
Work Performed/Attempted: air intake piece f*ck up
Recommended? (Yes or No): NEVER IN A MILLION YEARS
Additional Comments:
-purchased car new April 2010 (but live 800 km away from any dealer)
-CEL light from first start up -service dept cleared code....blamed bad gas
-300km later.....CEL -erratic idle/stalling
-diagnosed as a cracked intake boot later in 2010 at Dilawri BMW in Regina Sask.....N55 was new engine, so no piece. Siliconed the piece until future service.

-June 15 2011...requested part be ordered from The BMW Store for service on July 15th
-July 14th, received a call saying the part was back-ordered!! And did we what to reschedule?!?! I'm 800km away!! I'm not cancelling.
July 15th, get to The BMW Store, voice my concern over the missing part. Andrea calls the Parts Dept and says that the part will be here Monday.....I am very skeptical at this point.
-July 29th, pick the car up. Andrea is not there and apparently no other SA is allowed to go over my invoice or even talk to me....I ask the cashier if the intake piece came in and was installed....."yes" was the reply. At this point I realise I should have forced the issue....but I didn't (lesson learnt)
-over the course of 4-5 weeks, I try to get Andrea to respond to my emails requesting an invoice....nothing.
-I get my sales advisor to contact the Sales Manager Koren.
-she sends me an invoice, but it's for a service on my M3 from 2010
-I ask for my wifes, and she says it's still open....pending an intake piece arriving from Germany. I am boiling at this point.
-they send me the part out of "good faith" so I can install it.

I question everything that went wrong, and there was lots I'm leaving out on this post, but the GM of the whole dealership blamed some family problems with Andrea that they had to handle, "we dropped the ball", her work wasn't evenly distributed, blah blah blah. He evens says he'll email me back within a few hours after looking in to the situation more......2 weeks later I email him to ask him where we are at and his response came across liket he was annoyed I asked him about it. I responded back that this nice thing about the whole situation is that I'll never set foot in his store ever again. He never responded

All I can say is the The BMW Store in Vancouver will never see another penny from myself. I'll never service any BMW there, and I'll never buy another car from them, nor recommend them to anyone.

LateBraking · 10-05-2011, 09:21 PM

Thanks for the contributions everyone, I updated the front page with everyone's reviews! Skipped one from Persian54 since the person no longer works there, so I didn't feel that it's necessary any longer. Nice to see that a review from Canada has now joined our thread, hopefully more and more to come!

schnell325 · 10-07-2011, 01:11 AM

Fuck...I'm not happy to be that post!!!!

;(

MyM3>UrCar · 10-07-2011, 04:58 AM

Username :mym3>urcar
Region: California
Dealership Name: Santa Monica BMW
Sales or Service: service
Name of Salesperson/Advisor: Bill
Overall Experience (1 lowest 5 highest): 5
Work Performed/Attempted:
Recommended? (Yes or No): NOOOOOO
Additional Comments: Worst dealership i have ever been to. On two seperate occasions the claimed to have to order some parts from germany and it should take about a month. Then i transfered my car to another dealership (both times), and what a surprise, my car is ready in a couple days. IF YOU GO TO THIS DEALERSHIP THEY WILL FUCK UP YOUR CAR AND KEEP IT FOREVER, THEY ARE MORONS AND SHOULD NOT BE ABLE TO TOUCH BMW'S!!!!!!!!!!

OC3 · 10-10-2011, 11:45 AM

^Why did you give a "5" then?

dagolfpro · 10-13-2011, 01:16 AM

Anyone worked with BMW Encinitas? I live in Nor Cal and I'm looking to buy a car from them this week and everything is being done over the phone and email. Most likely I will have the car shipped up here for $400 extra. Working with Peter Gautille, Internet Sales Manager & Aaron Duport Sales Manager. Any help would be greatly appreciated.

OC3 · 10-26-2011, 06:42 PM

Valencia BMW

Username: OC3
Region: SoCal
Dealership Name: Valencia BMW
Sales or Service: Service
Name of Service Advisor: Mark David
Overall Experience (1 lowest 5 highest): 5+
Work Performed: Lube, Oil & Filter Change
Recommended? (Yes or No): Yes
Additional Comments: Received a $99 promo offer from Valencia BMW for Lube, Oil & Filter Change that was intended for VIN matching my (now gone) 2008 M3 (they obviously didn't know that I now drive a 2011 M3, leased thru another SoCal dealer). Called Mark, he said he'll apply the promo offer to my current M3 *and* did the service on the same day in an hour. Plus, gave me a car wash. Mark came highly recommended from other forum members, and it was every bit true. I had thought I'd never go back to Valencia BMW for service, but I change my mind!

BimmerJim · 10-27-2011, 02:52 PM

Quote:

Originally Posted by Sean05

Region: Southern California
Dealership Name: Pacific BMW (Glendale)
Sales or Service: BOTH
Name of Salesperson/Advisor: some chick/Hassan
Overall Experience (1 lowest 5 highest): 5
Work Performed/Attempted: regular maintenance
Recommended? (Yes or No): Y
Additional Comments: always had good experience, even on a small change oil i get my loaner.. unlike other BMW dealer

Is that the same dealership that wanted $40000 over MSRP for the 1M? If so maybe good at Maintenance but if I were back in the States I wouldn't buy from them.

Grail05 · 10-27-2011, 03:01 PM

Quote:

Originally Posted by BimmerJim

Is that the same dealership that wanted $40000 over MSRP for the 1M? If so maybe good at Maintenance but if I were back in the States I wouldn't buy from them.

yeap apparently some stupid person bought it.. LOL i dont think thats the dealers fault... hey its business... no comments in regards to sales but service they are great.

LateBraking · 11-21-2011, 05:38 PM

Now that I'm back, I'll get back to updating this thread once I have time. Thank you for the patience all.

JOHN ///M · 11-28-2011, 03:49 AM

Username: 2K12 BMW M3
Region: California
Dealership Name: Steve Thomas BMW
Sales or Service: Sale
Name of Salesperson/Advisor: Ryan Amico
Overall Experience (1 lowest 5 highest): 5
Work Performed/Attempted: Sold Vehicle
Recommended? (Yes or No): Yes
Additional Comments: Very nice ca. Very easy to work with no hassle. I walked out of the dealership in like 15-20min and this was with getting my trade in quote.

BeamingE39 · 12-03-2011, 06:24 AM

Username: NAForever
Region: SoCal
Dealership Name: Beverly Hills BMW
Sales or Service: Service
Name of Salesperson/Advisor: Don't remember
Overall Experience (1 lowest 5 highest): Can I give them a 0?
Work Performed/Attempted: Oil Change, Fog Light Out
Recommended? (Yes or No): No
Additional Comments: Worst ever, took forever to complete an oil change and the SA had a terrible attitude about it. Acted as if I was a major burden and he was doing me a favor. Isn't surprising I'm in an M3 and he's in a 328.

I believe in 2nd chances, so this time maybe 1 year later I had a foglight out in my e60 which was under warranty. This time, the SA (different guy) tried to charge me $140 for a diagnostic test stating figuring out how to replace the light could endanger the techs

Forever lost my business.

Singletrack · 12-03-2011, 11:28 AM

Quote:

Originally Posted by BimmerJim

Is that the same dealership that wanted $40000 over MSRP for the 1M? If so maybe good at Maintenance but if I were back in the States I wouldn't buy from them.

Got a tremendous deal from Pacific on an X5 35d - Greg Poland...so it is all relative.

It's all supply and demand. I hate markups as much as the next enthusiast, but capitalism is capitalism : )

BimmerJim · 12-03-2011, 02:14 PM

Quote:

Originally Posted by Singletrack

Got a tremendous deal from Pacific on an X5 35d - Greg Poland...so it is all relative.

It's all supply and demand. I hate markups as much as the next enthusiast, but capitalism is capitalism : )

I guess I am spoiled since I have been able to get my BMWs through military sales and the discounts. I agree that supply and demand drive prices but there comes a point where its not capitalism anymore it is called price gouging. Either way the beauty of capitalism is that a buyer has a choice of where and from what dealership they buy their cars and I am fortunate to live in a country where I have the ability to exercise that privilege.

Singletrack · 12-03-2011, 03:44 PM

Quote:

Originally Posted by BimmerJim

I guess I am spoiled since I have been able to get my BMWs through military sales and the discounts. I agree that supply and demand drive prices but there comes a point where its not capitalism anymore it is called price gouging. Either way the beauty of capitalism is that a buyer has a choice of where and from what dealership they buy their cars and I am fortunate to live in a country where I have the ability to exercise that privilege.

All true. I mean if I owned a dealership, I would not mark a car up like that. But to each their own I guess.

Whatever nice discount you guys get for military service is not enough! : ) Thank you for your service!

SergioPark · 12-03-2011, 06:24 PM

Username: SergioPark
Region: New Jersey (North)
Dealership Name: BMW of Tenafly
Sales or Service: Sales
Name of Salesperson/Advsor: Ricki Shamen
Overall Experience (1 lowest 5 highest): 5+
Work Performed/Attempted: Ordered 2012 E92 M3
Recommended? (Yes or No): Y
Additional Comments: I cannot say enough good things about Ricki. Very easy to work with, no BS pricing and she helped me through my numerous configuration changes. If you are in the market for a BMW in the NJ area, I would highly recomend talking to Ricki.

PhillyNate · 12-03-2011, 06:55 PM

Username: PhillyNate
Region: New Jersey
Dealership Name: BMW of Mt. Laurel
Sales or Service: Both
Name of Salesperson/Advisor: CA Ky Williams/ SA Kurt Foster
Overall Experience (1 lowest 5 highest): 5 for both
Work Performed/Attempted: Sales. Routine maintenance and miscellaneous on 2 BMW's
Recommended? (Yes or No): Yes and Yes
Additional Comments: Had to change CA's in the middle to Ky on my 2011 due to another CA's apathy. Ky was great after that. SA Kurt Foster is awesome and has always done everything I ask provided I bring donuts first.
I go to BMW of Mt. Laurel which is far outta the way for me due to a douchebag sales experience I had with a much closer BMW dealership when seeking a 2008. I swore not to use them for anything after that.

Mahmood07 · 12-03-2011, 08:49 PM

Username: Mahmood07
Region: San Diego, CA
Dealership Name: BMW South County
Sales or Service: Service
Name of Salesperson/Advisor: Natasha Silveira
Overall Experience (1 lowest 5 highest): 5
Work Performed/Attempted: Steering Angle sensor change, update software, brakes.
Recommended? (Yes or No): Yes
Additional Comments: This is the person to see if you are anywhere near the San Diego area. Very mod friendly, and will go over the top to get your car done perfectly and timely.

BimmerJim · 12-04-2011, 06:05 AM

Quote:

Originally Posted by Singletrack

All true. I mean if I owned a dealership, I would not mark a car up like that. But to each their own I guess.

Whatever nice discount you guys get for military service is not enough! : ) Thank you for your service!

Thank you very much.

atomhawk · 12-07-2011, 04:41 PM

Username: atomhawk
Region: Southern Califorina
Dealership Name: McKenna
Sales or Service: Sales
Name of Salesperson/Advisor: Nick LoCasale
Overall Experience (1 lowest 5 highest): 1
Work Performed/Attempted: Lease M3
Recommended? (Yes or No): No
Additional Comments: I will have to admit that this was the most interesting new car buying experience I have ever had. Everything went smoothly in the beginning (sort of). Nick def. knows and loves his cars but the problems started after the sale. First, I noticed that some basic things were missing from the car that I was promised: mats, full tank of gas, etc etc. Then I noticed the rear tow cover was missing... getting all of this stuff was amazingly painful. Then I got a call TWO WEEKS after I bought the car asking me to sign a form saying that I was okay that the car was punched 11 MONTHS AGO effectively shaving a year off of my warranty! How was this not disclosed to me in the beginning?! Needless to say, I did not sign the form and the deal was unwound -- what a waste of time for everyone.

LTJohn · 12-07-2011, 05:51 PM

Region: New Jersey

Username: DocJohn
Region: Central New Jersey
Dealership Name: Flemington BMW
Sales or Service: Service and Service
Name of Salesperson/Advisor: Service Jim Hierl, sales Ed Kiley
Overall Experience (1 lowest 5 highest): 5
Work Performed/Attempted: Scheduled maintenance, sales of 2012 M3, past sales of 2002 M3
Recommended? (Yes or No): Yes
Additional Comments: A very "high end" experience, and caring staff. Greeted promptly in a brand new indoor enclosed garage. Bright and airy, with open service bays that you can observe. You are offered a beverage and wait in one of several lounges. Appears overstaffed, but that is nice! They introduce you to your tech, and you can request him again for future services. Sales was a breeze. None of the typical nonsense. I sold my porsche to come to this dealership! Overall, good prices, fair treatment and a "ritz carlton" experience. Only ever had one problem there, way back in 2004, and it was fixed with no hassles!

10-05-2011, 03:53 PM	#45
Mr. ///M3 RD Happy Camper 575 Rep 7,870 Posts Drives: C63 AMG & 280 SL on Weekends : Join Date: May 2010 Location: GTA, Ontario - Canada iTrader: (0) Garage List 1969 Restored Merce ... [7.50] 2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59]	I added the "Final Resting Place" of my out of pocket $700- BMW Style 296 wheel to my original post number 26 (above) ... it has now some purpose as a garden hose holder and keeps an eye on my M3 in the winter time when covered with the BMW car cover I still cannot understand how an organization like BMW AG in Germany permits a Dealership to sell BMW's and not have tire removal and installation service at there facilities. In my book, BMW IDAHO FALLS took me to a tire shop to install a brand new wheel then that tire shop bend my cracked wheel. Then telling me leis that BMW warranty in the US and Canada are not the same ... I drag this wheel all the way back to Canada in a 2 seater sports car then BMW Canada tells me the wheel is bend ... of course it is when the tire shop removed the RFT with 2 tire irons leaving 2 deep gauge marks behind of course it is bend what else does one expect. Now if that is not screwing a customer over I don't know what is. __________________ Cheers, Rolf-Dieter Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found
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10-05-2011, 05:44 PM	#46
schnell325 Bored at work.... 846 Rep 5,266 Posts Drives: 2016 F82 M4 GTS//2022 M235iGC Join Date: Aug 2007 Location: Comox Valley iTrader: (8)	Username: Schnell325 Region: Vancouver BC Dealership Name: The BMW Store Sales or Service: Service on 335xi Name of Salesperson/Advisor: Koren/Andrea Overall Experience (1 lowest 5 highest): negative 5!! Work Performed/Attempted: air intake piece fck up Recommended? (Yes or No): NEVER IN A MILLION YEARS Additional Comments: -purchased car new April 2010 (but live 800 km away from any dealer) -CEL light from first start up -service dept cleared code....blamed bad gas -300km later.....CEL -erratic idle/stalling -diagnosed as a cracked intake boot later in 2010 at Dilawri BMW in Regina Sask.....N55 was new engine, so no piece. Siliconed the piece until future service. -June 15 2011...requested part be ordered from The BMW Store for service on July 15th -July 14th, received a call saying the part was back-ordered!! And did we what to reschedule?!?! I'm 800km away!! I'm not cancelling. July 15th, get to The BMW Store, voice my concern over the missing part. Andrea calls the Parts Dept and says that the part will be here Monday.....I am very skeptical at this point. -July 29th, pick the car up. Andrea is not there and apparently no other SA is allowed to go over my invoice or even talk to me....I ask the cashier if the intake piece came in and was installed....."yes" was the reply. At this point I realise I should have forced the issue....but I didn't (lesson learnt) -over the course of 4-5 weeks, I try to get Andrea to respond to my emails requesting an invoice....nothing. -I get my sales advisor to contact the Sales Manager Koren. -she sends me an invoice, but it's for a service on my M3 from 2010 -I ask for my wifes, and she says it's still open....pending an intake piece arriving from Germany. I am boiling at this point. -they send me the part out of "good faith" so I can install it. I question everything that went wrong, and there was lots I'm leaving out on this post, but the GM of the whole dealership blamed some family problems with Andrea that they had to handle, "we dropped the ball", her work wasn't evenly distributed, blah blah blah. He evens says he'll email me back within a few hours after looking in to the situation more......2 weeks later I email him to ask him where we are at and his response came across liket he was annoyed I asked him about it. I responded back that this nice thing about the whole situation is that I'll never set foot in his store ever again. He never responded All I can say is the The BMW Store in Vancouver will never see another penny from myself. I'll never service any BMW there, and I'll never buy another car from them, nor recommend them to anyone. __________________ Grey Matter:2008 E92 M3:608/425. SG/PS SOLD! Dark Matter:2015 F80 M3:495/505. SOLD! Anti Matter :2016 F82 M4 GTS What next?!? A 2022 M235i GC- I must be getting old Last edited by schnell325; 10-05-2011 at 05:55 PM..*
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10-05-2011, 09:21 PM	#47
LateBraking Brigadier General 312 Rep 3,881 Posts Drives: Relatively Quick. Join Date: Sep 2008 Location: U.S.A. iTrader: (27)	Thanks for the contributions everyone, I updated the front page with everyone's reviews! Skipped one from Persian54 since the person no longer works there, so I didn't feel that it's necessary any longer. Nice to see that a review from Canada has now joined our thread, hopefully more and more to come!
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10-07-2011, 01:11 AM	#48
schnell325 Bored at work.... 846 Rep 5,266 Posts Drives: 2016 F82 M4 GTS//2022 M235iGC Join Date: Aug 2007 Location: Comox Valley iTrader: (8)	Fuck...I'm not happy to be that post!!!! ;( __________________ Grey Matter:2008 E92 M3:608/425. SG/PS SOLD! Dark Matter:2015 F80 M3:495/505. SOLD! Anti Matter :2016 F82 M4 GTS What next?!? A 2022 M235i GC- I must be getting old
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10-07-2011, 04:58 AM	#49
MyM3>UrCar Private First Class 34 Rep 165 Posts Drives: AW m3 e92 Join Date: Apr 2009 Location: LA iTrader: (0)	Username :mym3>urcar Region: California Dealership Name: Santa Monica BMW Sales or Service: service Name of Salesperson/Advisor: Bill Overall Experience (1 lowest 5 highest): 5 Work Performed/Attempted: Recommended? (Yes or No): NOOOOOO Additional Comments: Worst dealership i have ever been to. On two seperate occasions the claimed to have to order some parts from germany and it should take about a month. Then i transfered my car to another dealership (both times), and what a surprise, my car is ready in a couple days. IF YOU GO TO THIS DEALERSHIP THEY WILL FUCK UP YOUR CAR AND KEEP IT FOREVER, THEY ARE MORONS AND SHOULD NOT BE ABLE TO TOUCH BMW'S!!!!!!!!!! __________________ X5 ///M
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10-10-2011, 11:45 AM	#50
OC3 Havin' a blast! 120 Rep 4,847 Posts Drives: 2013 M3 E92 Jerez Blk DCT ZCP Join Date: Nov 2010 Location: SoCal iTrader: (1)	^Why did you give a "5" then? __________________ BRP 1:56 \| CVR 2:01 \| ACS 1:53 \| WSIR 1:34
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10-13-2011, 01:16 AM	#51
dagolfpro Colonel 240 Rep 2,267 Posts Drives: 2011 E90 M3 Join Date: Sep 2011 Location: SF Bay Area, CA iTrader: (9)	Anyone worked with BMW Encinitas? I live in Nor Cal and I'm looking to buy a car from them this week and everything is being done over the phone and email. Most likely I will have the car shipped up here for $400 extra. Working with Peter Gautille, Internet Sales Manager & Aaron Duport Sales Manager. Any help would be greatly appreciated.
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10-26-2011, 06:42 PM	#52
OC3 Havin' a blast! 120 Rep 4,847 Posts Drives: 2013 M3 E92 Jerez Blk DCT ZCP Join Date: Nov 2010 Location: SoCal iTrader: (1)	Valencia BMW Username: OC3 Region: SoCal Dealership Name: Valencia BMW Sales or Service: Service Name of Service Advisor: Mark David Overall Experience (1 lowest 5 highest): 5+ Work Performed: Lube, Oil & Filter Change Recommended? (Yes or No): Yes Additional Comments: Received a $99 promo offer from Valencia BMW for Lube, Oil & Filter Change that was intended for VIN matching my (now gone) 2008 M3 (they obviously didn't know that I now drive a 2011 M3, leased thru another SoCal dealer). Called Mark, he said he'll apply the promo offer to my current M3 and did the service on the same day in an hour. Plus, gave me a car wash. Mark came highly recommended from other forum members, and it was every bit true. I had thought I'd never go back to Valencia BMW for service, but I change my mind! __________________ BRP 1:56 \| CVR 2:01 \| ACS 1:53 \| WSIR 1:34 Last edited by OC3; 10-27-2011 at 07:31 PM..
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11-21-2011, 05:38 PM	#55
LateBraking Brigadier General 312 Rep 3,881 Posts Drives: Relatively Quick. Join Date: Sep 2008 Location: U.S.A. iTrader: (27)	Now that I'm back, I'll get back to updating this thread once I have time. Thank you for the patience all.
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11-28-2011, 03:49 AM	#56
JOHN ///M First Lieutenant 32 Rep 340 Posts Drives: M3 Join Date: Nov 2009 Location: Porter Ranch, CA iTrader: (1)	Username: 2K12 BMW M3 Region: California Dealership Name: Steve Thomas BMW Sales or Service: Sale Name of Salesperson/Advisor: Ryan Amico Overall Experience (1 lowest 5 highest): 5 Work Performed/Attempted: Sold Vehicle Recommended? (Yes or No): Yes Additional Comments: Very nice ca. Very easy to work with no hassle. I walked out of the dealership in like 15-20min and this was with getting my trade in quote. Last edited by JOHN ///M; 11-28-2011 at 03:51 AM.. Reason: typo
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12-03-2011, 06:24 AM	#57
BeamingE39 Second Lieutenant 13 Rep 212 Posts Drives: slower than I'd like Join Date: Sep 2011 Location: Southern California iTrader: (0)	Username: NAForever Region: SoCal Dealership Name: Beverly Hills BMW Sales or Service: Service Name of Salesperson/Advisor: Don't remember Overall Experience (1 lowest 5 highest): Can I give them a 0? Work Performed/Attempted: Oil Change, Fog Light Out Recommended? (Yes or No): No Additional Comments: Worst ever, took forever to complete an oil change and the SA had a terrible attitude about it. Acted as if I was a major burden and he was doing me a favor. Isn't surprising I'm in an M3 and he's in a 328. I believe in 2nd chances, so this time maybe 1 year later I had a foglight out in my e60 which was under warranty. This time, the SA (different guy) tried to charge me $140 for a diagnostic test stating figuring out how to replace the light could endanger the techs Forever lost my business.
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12-03-2011, 06:24 PM	#61
SergioPark Second Lieutenant 13 Rep 229 Posts Drives: 2012 E92 m3 Join Date: Nov 2011 Location: NJ, USA iTrader: (1)	Username: SergioPark Region: New Jersey (North) Dealership Name: BMW of Tenafly Sales or Service: Sales Name of Salesperson/Advsor: Ricki Shamen Overall Experience (1 lowest 5 highest): 5+ Work Performed/Attempted: Ordered 2012 E92 M3 Recommended? (Yes or No): Y Additional Comments: I cannot say enough good things about Ricki. Very easy to work with, no BS pricing and she helped me through my numerous configuration changes. If you are in the market for a BMW in the NJ area, I would highly recomend talking to Ricki.
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12-03-2011, 06:55 PM	#62
PhillyNate ENTHUSIAST 135 Rep 2,097 Posts Drives: 2010 Porsche Cayman Join Date: Apr 2011 Location: Philadelphia iTrader: (0) Garage List 2010 Porsche Cayman [0.00]	Username: PhillyNate Region: New Jersey Dealership Name: BMW of Mt. Laurel Sales or Service: Both Name of Salesperson/Advisor: CA Ky Williams/ SA Kurt Foster Overall Experience (1 lowest 5 highest): 5 for both Work Performed/Attempted: Sales. Routine maintenance and miscellaneous on 2 BMW's Recommended? (Yes or No): Yes and Yes Additional Comments: Had to change CA's in the middle to Ky on my 2011 due to another CA's apathy. Ky was great after that. SA Kurt Foster is awesome and has always done everything I ask provided I bring donuts first. I go to BMW of Mt. Laurel which is far outta the way for me due to a douchebag sales experience I had with a much closer BMW dealership when seeking a 2008. I swore not to use them for anything after that. __________________ "what I'm driving here...is an ending." Jeremy Clarkson 2010 Carrara White Porsche Cayman 6mt 2014 Whiteout Toyota GT-86 6mt(Sold 05/23/15) 2011 Alpine White BMW M3 6mt ZCP Coupe(forced retirement 06/06/14) 2008 Alpine White BMW 328i 6mt Coupe(retired 06/21/11) Last edited by PhillyNate; 12-04-2011 at 10:26 AM..
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12-03-2011, 08:49 PM	#63
Mahmood07 Captain 80 Rep 856 Posts Drives: E92 M3 + F85 X5M Join Date: Sep 2009 Location: Boston->San Diego->Bahrain iTrader: (0)	Username: Mahmood07 Region: San Diego, CA Dealership Name: BMW South County Sales or Service: Service Name of Salesperson/Advisor: Natasha Silveira Overall Experience (1 lowest 5 highest): 5 Work Performed/Attempted: Steering Angle sensor change, update software, brakes. Recommended? (Yes or No): Yes Additional Comments: This is the person to see if you are anywhere near the San Diego area. Very mod friendly, and will go over the top to get your car done perfectly and timely. __________________ ///M3 Mods: \| Eisenmann Race Exhaust \| Primary Cats Delete (TTP) \| ESS Tune \| 19" Advan RS \| Eibach Springs \| MS Air Filter \| BMW Perf. Spoiler \| BMW Perf. Splitters \| Euro LCI Tail lights \| Angel iBright v.3.0 \| 20% Tint \| Matte black Kidney Grills \| CF Side Gills \| Painted Reflectors \| Black M3 emblem
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12-07-2011, 04:41 PM	#65
atomhawk New Member 2 Rep 22 Posts Drives: 2012 M3 Coupe, 2011 128i Join Date: Dec 2011 Location: Southern Cal iTrader: (0)	Username: atomhawk Region: Southern Califorina Dealership Name: McKenna Sales or Service: Sales Name of Salesperson/Advisor: Nick LoCasale Overall Experience (1 lowest 5 highest): 1 Work Performed/Attempted: Lease M3 Recommended? (Yes or No): No Additional Comments: I will have to admit that this was the most interesting new car buying experience I have ever had. Everything went smoothly in the beginning (sort of). Nick def. knows and loves his cars but the problems started after the sale. First, I noticed that some basic things were missing from the car that I was promised: mats, full tank of gas, etc etc. Then I noticed the rear tow cover was missing... getting all of this stuff was amazingly painful. Then I got a call TWO WEEKS after I bought the car asking me to sign a form saying that I was okay that the car was punched 11 MONTHS AGO effectively shaving a year off of my warranty! How was this not disclosed to me in the beginning?! Needless to say, I did not sign the form and the deal was unwound -- what a waste of time for everyone. Last edited by atomhawk; 12-30-2011 at 12:08 AM..
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12-07-2011, 05:51 PM	#66
LTJohn First Lieutenant 131 Rep 307 Posts Drives: 2019 Porsche GT3 Join Date: Oct 2011 Location: New Jersey iTrader: (0)	Region: New Jersey Username: DocJohn Region: Central New Jersey Dealership Name: Flemington BMW Sales or Service: Service and Service Name of Salesperson/Advisor: Service Jim Hierl, sales Ed Kiley Overall Experience (1 lowest 5 highest): 5 Work Performed/Attempted: Scheduled maintenance, sales of 2012 M3, past sales of 2002 M3 Recommended? (Yes or No): Yes Additional Comments: A very "high end" experience, and caring staff. Greeted promptly in a brand new indoor enclosed garage. Bright and airy, with open service bays that you can observe. You are offered a beverage and wait in one of several lounges. Appears overstaffed, but that is nice! They introduce you to your tech, and you can request him again for future services. Sales was a breeze. None of the typical nonsense. I sold my porsche to come to this dealership! Overall, good prices, fair treatment and a "ritz carlton" experience. Only ever had one problem there, way back in 2004, and it was fixed with no hassles!
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