JL Motoring Sent the wrong part. Doesn't care. DONT DO BUSINESS WITH THEM

[pcf3]

So I bought a trunk lid from JL Motoring for my M3 E92. CSL Style.

I'm based in Brazil. So a long time for the part to get here. A lot of expectation.

Part arrived. They sent the wrong model.

They sent me an Amuse Ericsson style. Not that I find it ugly. I just like the CSL style better and I paid for it. I wanted the CSL trunk on my car not the Amuse Ericsson.

On top of that this is a costly mistake for me, since I have to pay huge shipping fees to get the part down here and also big import duties.

Alright so I send an email to JL, reporting the problem. Hoping to get anything, at least an explanation, maybe an apology. Maybe a partial refund. Something.

Actual response(uploaded the image for evidence):
"Hey
We really do not know why you get the different trunk. We had A style trunk out of stock for a while. We can offer $50 discount and extra discount for future order. Thanks. "

I even tried harder and sent a second email saying that it was a really disappointing answer and explaining my problem and costs further, hoping to get something better.

No response.

STRONGLY advise to not do business with them.

[b4hand]

Quite unfortunate

[TheRussski]

Not good for JL-motoring, horrible business practice.

[jalyousef]

They're horrible. I ordered a part a month ago that was on 7 day back order and still have not received it. I have requested a refund multiple times and haven't received it yet as they just keep saying it will ship soon. Can't file another PayPal claim because they refunded my shipping amount already when I filed the first claim.

[patroklai]

Curious how this ended. Seems I may end up being another JL motoring victim. Uhhh