My car is bleeding OIL after 15K service at Classic BMW

gb007 · 05-22-2010, 08:15 PM

So guys, just had my 15,000 mile service at Classic BMW. A week later and my car starts bleeding oil from the bottom of the engine. No lights came on or anything!!! Amazing, the engine was basically just pouring oil out....no drips but a slow POUR. I immediately called a roadside assistance. The top cap is fine and no oil up top or messy in the engine....all literally pouring out of the bottom!!!!! It's back at Classic and I haven't heard anything yet. Very upset about this.

I heard somewhere about this possibly being fairly common on 08 e92 m3s - the cap filler seal at the bottom? I've also heard many errors occurring from the service appointments, tightening etc., which might cause the issue.

Thoughts/Opinions?

I have NO DOUBT it will be fixed...but at what cost to ME in terms of POSSIBLE residual damage to my engine because of this. My car drove flawlessly and perfectly (never a mishap) prior to this 15K service at Classic.

05-22-2010, 08:18 PM

It sounds like they didn't tighten the drain bolt.

JCtx · 05-23-2010, 02:32 PM

If you ruled out both oil filler and oil filter caps, my money is on a drain bolt too, and unfortunately it sounds like it was the REAR, which is the main one. Darn. Reading stories like this reaffirms my decision to do my own maintenance, even when it's paid by BMW; just don't trust the only local dealer.

You probably lost the drain plug right before the gushing took place. When did you notice that? It takes less than a minute to lose all your oil that way, so if car was running, you could have internal damage. Please provide more details. It might warrant demanding a new engine, but need more details. You also need to confirm it was the drain plug indeed. Could have been other damage while driving car onto lift. Any way you look at it, it SUCKS big time. Good luck, and keep us posted.

bobbyd1961 · 05-23-2010, 03:11 PM

sounds like dealer human error

gb007 · 05-25-2010, 04:43 PM

Classic BMW is treating me like a number and just saying your car is ready...not our fault. The oil drain plug at the bottom of engine completely fell out and poured most of the oil out, but because it didn't happen two hours after the oil change, but rather two weeks they aren't really taking responsibility for this. I informed them I don't drive this car everyday. It had less than 150 miles since the oil change had happened. Prior to this 15K service, the car never a single problem.

I have escalated.

sard · 05-25-2010, 11:12 PM

Sorry to hear. Careless mistakes can make huge problems.

SonnyJack · 05-26-2010, 08:21 AM

Quote:

Originally Posted by gb007

Classic BMW is treating me like a number and just saying your car is ready...not our fault. The oil drain plug at the bottom of engine completely fell out and poured most of the oil out, but because it didn't happen two hours after the oil change, but rather two weeks they aren't really taking responsibility for this. I informed them I don't drive this car everyday. It had less than 150 miles since the oil change had happened. Prior to this 15K service, the car never a single problem.

I have escalated.

So basically these clowns just filled it back with oil, replaced the drain plug, and are now saying everything is cool? Can you see any signs that you began leaking oil earlier than the plug falling out? Any drops in the garage, etc? Did they say there was any damage to the underbelly of the car as if you could have hit something that dislodged the plug?

Any chance someone would have deliberately done this to you?

gb007 · 05-27-2010, 05:31 PM

2 days of driving and the car seems to be driving very well. No strange noises, etc. Keep in mind, it happened within a very short trip, so fortunately I was able to minimize the situation and not drive the car that much while it was dripping oil.

There were never any lights that went on, oil, check engine, etc. which makes me scratch my head, but nevertheless. So far so good.

Lesson learned? I will never use Classic BMW in the future. A simple oil change mistake is unacceptable for our M machines.

Thank you all for your inputs. The torque wrench when putting the drain valve back on sounds like what probably happened.

Classic is full of young Plano guys. I wouldn't be surprised if the technician was texting on his phone and half ass doing the oil change at the same time, not paying attention all along. Sad but true.

Have a good weekend.

05-22-2010, 08:15 PM	#1
gb007 Private First Class 9 Rep 107 Posts Drives: 2008 E92 M3 Join Date: Jun 2009 Location: Dallas, TX iTrader: (0)	My car is bleeding OIL after 15K service at Classic BMW So guys, just had my 15,000 mile service at Classic BMW. A week later and my car starts bleeding oil from the bottom of the engine. No lights came on or anything!!! Amazing, the engine was basically just pouring oil out....no drips but a slow POUR. I immediately called a roadside assistance. The top cap is fine and no oil up top or messy in the engine....all literally pouring out of the bottom!!!!! It's back at Classic and I haven't heard anything yet. Very upset about this. I heard somewhere about this possibly being fairly common on 08 e92 m3s - the cap filler seal at the bottom? I've also heard many errors occurring from the service appointments, tightening etc., which might cause the issue. Thoughts/Opinions? I have NO DOUBT it will be fixed...but at what cost to ME in terms of POSSIBLE residual damage to my engine because of this. My car drove flawlessly and perfectly (never a mishap) prior to this 15K service at Classic.
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05-22-2010, 08:18 PM	#2
RemovedUser Guest 0 Rep n/a Posts Drives:	It sounds like they didn't tighten the drain bolt.
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05-23-2010, 02:32 PM	#3
JCtx Major General 258 Rep 5,012 Posts Drives: No BMW yet Join Date: May 2008 Location: El Paso TX iTrader: (0)	If you ruled out both oil filler and oil filter caps, my money is on a drain bolt too, and unfortunately it sounds like it was the REAR, which is the main one. Darn. Reading stories like this reaffirms my decision to do my own maintenance, even when it's paid by BMW; just don't trust the only local dealer. You probably lost the drain plug right before the gushing took place. When did you notice that? It takes less than a minute to lose all your oil that way, so if car was running, you could have internal damage. Please provide more details. It might warrant demanding a new engine, but need more details. You also need to confirm it was the drain plug indeed. Could have been other damage while driving car onto lift. Any way you look at it, it SUCKS big time. Good luck, and keep us posted.
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05-23-2010, 03:11 PM	#4
bobbyd1961 Banned 43 Rep 2,406 Posts Drives: 2009 M3 sedan LeMans Blue Join Date: Jun 2009 Location: new jersey iTrader: (0)	sounds like dealer human error
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05-25-2010, 04:43 PM	#5
gb007 Private First Class 9 Rep 107 Posts Drives: 2008 E92 M3 Join Date: Jun 2009 Location: Dallas, TX iTrader: (0)	Classic BMW is treating me like a number and just saying your car is ready...not our fault. The oil drain plug at the bottom of engine completely fell out and poured most of the oil out, but because it didn't happen two hours after the oil change, but rather two weeks they aren't really taking responsibility for this. I informed them I don't drive this car everyday. It had less than 150 miles since the oil change had happened. Prior to this 15K service, the car never a single problem. I have escalated.
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05-25-2010, 11:12 PM	#6
sard Major 235 Rep 1,334 Posts Drives: 2008 M3 Join Date: Oct 2008 Location: Southern California iTrader: (1)	Sorry to hear. Careless mistakes can make huge problems. __________________ E92 M3 - DCT - 20" BBS LM-R - KW Clubsport - Akrapovic Exhaust - Powerchip Tune - Arkym Aero Kit - HID Halo
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05-27-2010, 05:31 PM	#8
gb007 Private First Class 9 Rep 107 Posts Drives: 2008 E92 M3 Join Date: Jun 2009 Location: Dallas, TX iTrader: (0)	2 days of driving and the car seems to be driving very well. No strange noises, etc. Keep in mind, it happened within a very short trip, so fortunately I was able to minimize the situation and not drive the car that much while it was dripping oil. There were never any lights that went on, oil, check engine, etc. which makes me scratch my head, but nevertheless. So far so good. Lesson learned? I will never use Classic BMW in the future. A simple oil change mistake is unacceptable for our M machines. Thank you all for your inputs. The torque wrench when putting the drain valve back on sounds like what probably happened. Classic is full of young Plano guys. I wouldn't be surprised if the technician was texting on his phone and half ass doing the oil change at the same time, not paying attention all along. Sad but true. Have a good weekend.
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