Experience with Diffsonline

Ubersmooth · 08-23-2021, 07:52 PM

Those who have used it, how long did it take to get your core charge back? I shipped the old differential (core) on August 9th, it was delivered 2 days later on the 11th. Reached out to them via email 3 days ago and have not gotten a response, which was strange because I was getting responses every day or even quicker when I was asking questions after my order was placed.

Trying to see how anyone else's experience went. If everyone else is waiting longer to get their core charge back, no problem, but if you guys are getting it back shortly after sending it back, I'd love to get to the bottom of this.

S65 SCHNAUZER · 08-24-2021, 09:44 AM

i used them last year and he was really responsive so I wouldn't worry too much? I'd give him a call maybe he missed the email

Ubersmooth · 08-26-2021, 02:20 PM

Tried contacting them again still no response. Not sure I have any option other than seeing if my bank will refund the core charge since I sent the core out.

Ubersmooth · 08-30-2021, 05:11 PM

Update: heard back from Dan @ diffsonline. They had some setbacks due to covid and being a small team, but I gotta give Dan a shoutout for his superb customer service. Turned out to be a slight miscommunication between the two of us, and he immediately got me sorted out.

Just finished the break in process over this past weekend and swapped new fluid in. Finally ripped on the car today and it is driving tremendously. Extremely happy with the car and service Dan provided me. Use with confidence!

08-23-2021, 07:52 PM	#1
Ubersmooth Captain 316 Rep 977 Posts Drives: E92 335i Join Date: Jul 2013 Location: NoVa iTrader: (1)	Experience with Diffsonline Those who have used it, how long did it take to get your core charge back? I shipped the old differential (core) on August 9th, it was delivered 2 days later on the 11th. Reached out to them via email 3 days ago and have not gotten a response, which was strange because I was getting responses every day or even quicker when I was asking questions after my order was placed. Trying to see how anyone else's experience went. If everyone else is waiting longer to get their core charge back, no problem, but if you guys are getting it back shortly after sending it back, I'd love to get to the bottom of this.
	Appreciate 0 Tweet Quote

08-24-2021, 09:44 AM	#2
S65 SCHNAUZER Second Lieutenant 92 Rep 235 Posts Drives: M3 E46 - TiAg/Cinnamon Join Date: May 2020 Location: ATX iTrader: (0)	i used them last year and he was really responsive so I wouldn't worry too much? I'd give him a call maybe he missed the email
	Appreciate 0 Quote

08-26-2021, 02:20 PM	#3
Ubersmooth Captain 316 Rep 977 Posts Drives: E92 335i Join Date: Jul 2013 Location: NoVa iTrader: (1)	Tried contacting them again still no response. Not sure I have any option other than seeing if my bank will refund the core charge since I sent the core out.
	Appreciate 0 Quote

08-30-2021, 05:11 PM	#4
Ubersmooth Captain 316 Rep 977 Posts Drives: E92 335i Join Date: Jul 2013 Location: NoVa iTrader: (1)	Update: heard back from Dan @ diffsonline. They had some setbacks due to covid and being a small team, but I gotta give Dan a shoutout for his superb customer service. Turned out to be a slight miscommunication between the two of us, and he immediately got me sorted out. Just finished the break in process over this past weekend and swapped new fluid in. Finally ripped on the car today and it is driving tremendously. Extremely happy with the car and service Dan provided me. Use with confidence!
	Appreciate 2 Green-Eggs1438.50 S65 SCHNAUZER92.00 Quote