Vorsteiner's Quality Control Sucks

gthirtyfizle · 02-27-2009, 05:04 PM

Yeah their customer service is deff one of the best I have dealt with. However, that second trunk is deff unacceptable. The lights are deff off by "a lot"

longtran · 02-27-2009, 06:35 PM

Quote:

Originally Posted by endofanera7

I have the same issue on my Vrs bootlid. The body shop tried adjusting it for an hour but couldnt get the tails to align.

you need to adjust the hinges that is connected to the body of the car. i have installed so many of these trunks. it all came from the same mold so i doubt yours is off. i can adjust it for you the next time i am in norcal. let me know.

DLSJ5 · 02-27-2009, 06:46 PM

Quote:

Originally Posted by slammedm3

Vorsteiner Customer Service is top notch, I can votch for that!

Agreed.

Kev · 02-27-2009, 06:55 PM

Quote:

Originally Posted by endofanera7

I have the same issue on my Vrs bootlid. The body shop tried adjusting it for an hour but couldnt get the tails to align.

Looks like yours can be adjusted, whereas mine cannot be adjusted since everything lines up but that one particular line doesn't.

gthirtyfizle · 02-27-2009, 07:17 PM

If one can be adjusted im sure the others can as well.

KonigsTiger · 02-27-2009, 07:36 PM

They do lack quality control and their parts DO NOT fit perfectly like OE, you have to work with it to get it done.

endofanera7 · 02-27-2009, 08:14 PM

Quote:

Originally Posted by Kev

Looks like yours can be adjusted, whereas mine cannot be adjusted since everything lines up but that one particular line doesn't.

Quote:

Originally Posted by longtran

you need to adjust the hinges that is connected to the body of the car. i have installed so many of these trunks. it all came from the same mold so i doubt yours is off. i can adjust it for you the next time i am in norcal. let me know.

I did adjust the hinges as well. After many tries, I finally managed to get only the left side to align. For the right, I have lowered the hinge on the way down and there's no more room.

hankit · 02-27-2009, 11:07 PM

Vorsteniner,
Thanks for looking through the thread, I don't think I need a replacement or anything as the clear coat issue can be settle if I bring this out for re-coating...

However, I didn't except for something that pricy to come in with some minor problems on the clear coating. It's hard to see in photo's and there is no way to show it clearly....

I have waited long enough to get this thing from US to Hong Kong

But again, Thanks for looking at this thread...

hankit

TO IND: You guys are great! I hope I can deal with you guys again!

Quote:

Originally Posted by Vorsteiner

Dear Hankit,

Please feel free to contact us directly and we would be glad to replace this item for you at no charge if it is a manufacturing defect.

You may reach us at info@vorsteiner.com or 800-601-7615.

Best Regards,

Cecilia Hahn

VORSTEINER
[Perfection Redefined: Exclusive Vehicle Tuning ]
tel: 800.601.7615
tel: 714.974.4300
fax: 714.974.4315
web: www.vorsteiner.com

DLSJ5 · 02-28-2009, 10:52 PM

Quote:

Originally Posted by BMW-M-Mexico

They do lack quality control and their parts DO NOT fit perfectly like OE, you have to work with it to get it done.

I just had the front lip and diffuser installed, perfect fitment, like OEM, very high quality. It seems a BMW dealer in Scottsdale, AZ feels the same way.

http://www.m3post.com/forums/showthread.php?t=235693

KonigsTiger · 03-02-2009, 08:59 AM

Quote:

Originally Posted by DLSJ5

I just had the front lip and diffuser installed, perfect fitment, like OEM, very high quality. It seems a BMW dealer in Scottsdale, AZ feels the same way.

http://www.m3post.com/forums/showthread.php?t=235693

Well, we´ve had trouble installing for instance the rear CLS boot on a couple of cars already. It will finally fit, but not quite like OE. I would buy their products again, but only because there are really no other options for a boot lid that I know that is affordable.

SV Concepts · 03-02-2009, 02:12 PM

My trunk fits perfectly even though I am too lazy to COMPLETELY adjust it, I spent about 10 minutes on it when we installed it and it looks perfect:

I will take pics of the top later, but it's POURING rain outside right now

damiem3 · 05-20-2009, 03:48 PM

Quote:

Originally Posted by Cab5er

F that

When you pay $1200 for a diffuser it better be PERFECT!

Moxie · 08-22-2009, 04:11 PM

I'm looking @ taking the plunge into Vorsteiner products. Thanks to all for posting & replying to this thread, but it does not boost my confidence in this vendor. Customer service or not, it makes me wanna rethink my mods. Nobody wants to shell out the $$$ and then have issues with a shoddy fitment. Hell, how long does it take to produce & get shipped?

SV Concepts III · 08-22-2009, 04:29 PM

The reason we and many other members and vendors on this forum back Vorsteiner is because of their commitment to product quality and standing behind their work. Vorsteiner has worked hard over the past year and half to streamline production and enforce stricter quality control standards to ensure that they meet your expectations with a premium product.

With that, they have reduced production times to 12-15 business days for parts that are not in stock but now stock a good quantity of their most popular lines. Feel free to drop us an email or PM to see if what you are looking at is in stock.

Moxie · 08-22-2009, 05:30 PM

Quote:

Originally Posted by Nick@Jlevi SW

The reason we and many other members and vendors on this forum back Vorsteiner is because of their commitment to product quality and standing behind their work. Vorsteiner has worked hard over the past year and half to streamline production and enforce stricter quality control standards to ensure that they meet your expectations with a premium product.

With that, they have reduced production times to 12-15 business days for parts that are not in stock but now stock a good quantity of their most popular lines. Feel free to drop us an email or PM to see if what you are looking at is in stock.

I already did - About 6 hours ago. Waiting to hear back, but whan I spoke to Jon he wasn't at his computer & didn't think he had the E90 diffuser in stock. How can a sales guy not be at his computer to answer a customer's questions on price & availability? It sounded like a cell phone -

bobbyd1961 · 08-22-2009, 06:30 PM

thanks for the heads up i wont be using them EVER

SV Concepts III · 08-22-2009, 09:03 PM

Quote:

Originally Posted by Moxie

I already did - About 6 hours ago. Waiting to hear back, but whan I spoke to Jon he wasn't at his computer & didn't think he had the E90 diffuser in stock. How can a sales guy not be at his computer to answer a customer's questions on price & availability? It sounded like a cell phone -

I do apologize, on Saturdays we have the phones forwarded to our mobiles as we are not in the office. Drop me a PM and I will check on stock for you, or you can email me directly.

SV Concepts III · 08-22-2009, 09:05 PM

Quote:

Originally Posted by bobbyd1961

thanks for the heads up i wont be using them EVER

That's really too bad. I think if you do a proper search and ask people with their products, you will find that the large majority are ecstatic with their products.

rAdzM · 08-22-2009, 11:42 PM

I purchased a vorsteiner trunk, fitment SUCKS!!! I emailed them and told them that I was unhappy with the fitment and requested for a replacement but never got an email back. I don't think I'll be buying a Vorsteiner product again!!!!

ecksreturns · 08-23-2009, 12:11 AM

This is wayy OT , but Doba_S , weren't you selling your car?

Prit@Euro Autowerx · 11-22-2009, 09:25 PM

Vorsteiner stands behind their product... I would really try to work things out with your vendor before starting a thread and trying to degrade rep and give a false image of the company. Not the most pro way of going, but whatever floats your boat

mig28 · 11-23-2009, 02:48 AM

Sometimes ive noticed some members are too complicated....its aftermarket products and dont expect too much like OEM.SUCK IT UP!!!geez.....and lastly dont be too lazy to adjust it as well....

02-27-2009, 05:04 PM	#45
gthirtyfizle Colonel 191 Rep 2,867 Posts Drives: E92 M3 AW Join Date: Jul 2008 Location: NYC iTrader: (4)	Yeah their customer service is deff one of the best I have dealt with. However, that second trunk is deff unacceptable. The lights are deff off by "a lot"
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02-27-2009, 07:17 PM	#49
gthirtyfizle Colonel 191 Rep 2,867 Posts Drives: E92 M3 AW Join Date: Jul 2008 Location: NYC iTrader: (4)	If one can be adjusted im sure the others can as well.
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02-27-2009, 07:36 PM	#50
KonigsTiger Racying Dynamics 118 Rep 4,391 Posts Drives: E92M3 RS46 Club Sport, others Join Date: Jan 2008 Location: Dweller iTrader: (0)	They do lack quality control and their parts DO NOT fit perfectly like OE, you have to work with it to get it done. __________________ ==================================================
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03-02-2009, 02:12 PM	#55
SV Concepts 361 Rep 5,859 Posts Drives: Vorsteiner E60 M5 Join Date: Mar 2006 Location: 1460 White Oaks Rd. Suite F. Campbell, CA 95008 iTrader: (10)	My trunk fits perfectly even though I am too lazy to COMPLETELY adjust it, I spent about 10 minutes on it when we installed it and it looks perfect: I will take pics of the top later, but it's POURING rain outside right now
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08-22-2009, 04:11 PM	#57
Moxie Lieutenant Colonel 67 Rep 1,895 Posts Drives: AW 328d Touring/SG 335d Join Date: Jul 2009 Location: North Carolina iTrader: (12)	I'm looking @ taking the plunge into Vorsteiner products. Thanks to all for posting & replying to this thread, but it does not boost my confidence in this vendor. Customer service or not, it makes me wanna rethink my mods. Nobody wants to shell out the $$$ and then have issues with a shoddy fitment. Hell, how long does it take to produce & get shipped?
	Appreciate 0 Quote

08-22-2009, 04:29 PM	#58
SV Concepts III Lieutenant General 375 Rep 17,017 Posts Drives: BMW Duh Join Date: Apr 2005 Location: Santa Clara iTrader: (13)	The reason we and many other members and vendors on this forum back Vorsteiner is because of their commitment to product quality and standing behind their work. Vorsteiner has worked hard over the past year and half to streamline production and enforce stricter quality control standards to ensure that they meet your expectations with a premium product. With that, they have reduced production times to 12-15 business days for parts that are not in stock but now stock a good quantity of their most popular lines. Feel free to drop us an email or PM to see if what you are looking at is in stock.
	Appreciate 0 Quote

08-22-2009, 06:30 PM	#60
bobbyd1961 Banned 43 Rep 2,406 Posts Drives: 2009 M3 sedan LeMans Blue Join Date: Jun 2009 Location: new jersey iTrader: (0)	thanks for the heads up i wont be using them EVER
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08-22-2009, 11:42 PM	#63
rAdzM Smashed! 84 Rep 1,309 Posts Drives: 2009 E92 M3 Join Date: Oct 2008 Location: Socal iTrader: (11) Garage List 2009 BMW M3 [10.00] 2006 BMW M5 [9.00]	I purchased a vorsteiner trunk, fitment SUCKS!!! I emailed them and told them that I was unhappy with the fitment and requested for a replacement but never got an email back. I don't think I'll be buying a Vorsteiner product again!!!! __________________ est. 2008 BBS \| BREMBO \| RECARO \| ig: @euro_rad
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08-23-2009, 12:11 AM	#64
ecksreturns Commander-in-Chief 24 Rep 142 Posts Drives: 08 E92 M3,2013 M5 and M6 Join Date: May 2009 Location: India iTrader: (0)	This is wayy OT , but Doba_S , weren't you selling your car? __________________ 08 JB M3 \| 6sp\| S/C'd and lots of mods \| 2013 MCB M5 \| Executive and Driver Package \| 20" M rims \| B&O System \| Planning an exhaust setup 2013 Blk Sapphire M6 \| Executive and Driver Package \| 20" M rims \| B&O System \| Planning an exhaust setup
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11-22-2009, 09:25 PM	#65
Prit@Euro Autowerx Second Lieutenant 14 Rep 249 Posts Drives: E46 M3 Join Date: Nov 2008 Location: calgary iTrader: (0)	Vorsteiner stands behind their product... I would really try to work things out with your vendor before starting a thread and trying to degrade rep and give a false image of the company. Not the most pro way of going, but whatever floats your boat
	Appreciate 0 Quote

11-23-2009, 02:48 AM	#66
mig28 Major 51 Rep 1,312 Posts Drives: She's black, wild, 'n hawt!! Join Date: Sep 2007 Location: Da "G" in PLOX! iTrader: (5)	Sometimes ive noticed some members are too complicated....its aftermarket products and dont expect too much like OEM.SUCK IT UP!!!geez.....and lastly dont be too lazy to adjust it as well....
	Appreciate 0 Quote