Warning-Apex Website Incorrect Info

CMBeamerM5 · 04-01-2014, 12:16 PM

If you are looking to purchase wheels and TPMS sensors from Apex direct, please note that their website is posting wrong information on the wheel sensors.

This is what is currently posted:

3 Series + M3
•E46: 1999 (September) – 2002 (February) – OEM part#: 36-11-8-378-681
•E46: 2002 (March) – 2003 (August) – OEM part#: 36-11-8-378-682
•E9X: 2005 – 2010 (September) – OEM part#:36-23-6-781-847
•E9X: 2010 (October) – 2012 – OEM part#:36-10-6-790-054
•F3X: 2011 (February) – present – OEM part#: 36-10-6-798-872

I have a 2010 BMW M3 manufactured date of 9/2009. By the above information, I would need part#:36-23-6-781-847.....this in not correct, the date range is wrong. I actually need part#:36-10-6-790-054.

All other website's such as Turnermotorsports.com and Bimmerworld.com as well as RealOEMParts.com post the correct information.

I purchased a set of ARC-8's 18x10's wheels from them just last week for a track event next week at VIR, and ordered the wheel sensors as they suggested per their website. Had a set of Nitto NT-01's mounted and luckily put them on the car prior to the event just to test them out. In doing so, I discovered that the TPMS would not reset.

So, buyer beware!!!

grantmax · 04-01-2014, 12:42 PM

Such a helpful post! Well done OP. Hopefully Apex will see this and make the change.

quicktwinturbo · 04-01-2014, 12:47 PM

They are sponser here right? They should cover the additional cost... It's their fault. Jst say'n

W/// · 04-01-2014, 12:48 PM

Quote:

Originally Posted by quicktwinturbo

They are sponser here right? They should cover the additional cost... It's their fault. Jst say'n

+1

CMBeamerM5 · 04-01-2014, 03:36 PM

Great news!!!

Apex corrected their website:

3 Series + M3
•E46: 1999 (September) - 2002 (February) - OEM part#: 36-11-8-378-681
•E46: 2002 (March) – 2003 (August) - OEM part#: 36-11-8-378-682
•E9X: 2005 - 2009 (August) - OEM part#:36-23-6-781-847
•E9X: 2009 (September) - 2013 - OEM part#:36-10-6-790-054
•F3X: 2011 (February) - present - OEM part#: 36-10-6-798-872

Was contacted by Apex and they have agreed to take care of the cost to dismount, remount and balance the wheels.

I'm glad to see a company that stands behind their product and services, it's not everyday you see this anymore. I'm a happy customer once a again.

Thanks ApexRacing.com.

Expert@ApexWheels · 04-01-2014, 06:24 PM

CMBeamerM5,

We're very sorry we weren't initially aware of the additional costs that you had incurred, and are more than happy to compensate you for them. It was our mistake and therefore our responsibility.

Also, we appreciate you pointing out the error on our Website. It was recently launched and unfortunately, this wasn't caught. Immediately after you have contacted us on Monday, we had the part numbers fixed on our product page.

Thank you for your continual support, and we are glad to have you as a customer.

Sebringjetta · 04-02-2014, 09:48 AM

Quote:

Originally Posted by David@ApexRaceParts

CMBeamerM5,

We're very sorry we weren't initially aware of the additional costs that you had incurred, and are more than happy to compensate you for them. It was our mistake and therefore our responsibility.

Also, we appreciate you pointing out the error on our Website. It was recently launched and unfortunately, this wasn't caught.

Thank you for your continual support, and we are glad to have you as a customer.

so refreshing to see companies step up to make sure things are done right and making sure the consumer is happy with the result...thank you

nicebraces · 04-02-2014, 09:50 AM

Quote:

Originally Posted by Sebringjetta

Quote:

Originally Posted by David@ApexRaceParts

CMBeamerM5,

We're very sorry we weren't initially aware of the additional costs that you had incurred, and are more than happy to compensate you for them. It was our mistake and therefore our responsibility.

Also, we appreciate you pointing out the error on our Website. It was recently launched and unfortunately, this wasn't caught.

Thank you for your continual support, and we are glad to have you as a customer.

so refreshing to see companies step up to make sure things are done right and making sure the consumer is happy with the result...thank you

+1

W/// · 04-02-2014, 09:59 AM

Quote:

Originally Posted by David@ApexRaceParts

CMBeamerM5,

We're very sorry we weren't initially aware of the additional costs that you had incurred, and are more than happy to compensate you for them. It was our mistake and therefore our responsibility.

Also, we appreciate you pointing out the error on our Website. It was recently launched and unfortunately, this wasn't caught.

Thank you for your continual support, and we are glad to have you as a customer.

That's how it's done! Well played guys, I'm sure you've earned yourselves some new customers

s85e90 · 04-02-2014, 10:05 AM

Quote:

Originally Posted by CMBeamerM5

Great news!!!

Was contacted by Apex and they have agreed to take care of the cost to dismount, remount and balance the wheels.

I'm glad to see a company that stands behind their product and services, it's not everyday you see this anymore. I'm a happy customer once a again.

Thanks ApexRacing.com.

It's too bad in 2014 posting experiences online are what prompts the "right thing to do"

In any event at least it worked out for ya, I can imagine how pissed/upset you must've been when mounting the wrong ones.

SflBimmer8484 · 04-02-2014, 10:12 AM

+1 for Apex

Sebringjetta · 04-02-2014, 01:01 PM

Quote:

Originally Posted by W///

That's how it's done! Well played guys, I'm sure you've earned yourselves some new customers

AGREE!!!!!!!!!!!!!

tbone28 · 04-02-2014, 01:37 PM

Kudos to OP for the FYI and kudos to Apex for doing the right thing

CSBM5 · 04-02-2014, 02:27 PM

I bought a set of 10x18 ARC8s in the group buy (thanks Apex for a wonderful deal btw!), and I told the person on the phone at that time that the web site listed the wrong sensor P/N for my 9/2010 build (i.e. 2011.5) M3; hopefully they will have it corrected now. I had them send the proper p/n sensors with the wheels, and everything worked out fine. Prompt shipping of group buy wheels (well over 100 orders for them) was appreciated also. They arrived in perfect condition.

I used them this past weekend at the Performance Center autox with fresh NT-01s.

kitw · 04-02-2014, 10:13 PM

BTW - you don't need to have your tires removed, you can change TPMS without pulling the tire off all the way. You do need to rebalance them, but $240 for balancing is quite a bit.

Jaymax85 · 04-02-2014, 10:31 PM

Quote:

Originally Posted by Andrew@ActiveAutowerke

+1 for Apex

+1

M3ANMACHINE · 04-02-2014, 11:45 PM

Apex is the best.
Not sure why this thread was necessary if they immediately fixed it though...

Erie Von Otto · 04-03-2014, 01:24 AM

KwlAznKid · 04-03-2014, 01:33 PM

Apex has OUTSTANDING service, I for one am not surprised at all to see them resolve this problem quickly.

04-01-2014, 12:16 PM	#1
CMBeamerM5 Private 2 Rep 53 Posts Drives: 2002 M5, 2010 M3 & 2010 X5M Join Date: Nov 2011 Location: Charlotte, NC iTrader: (0)	Warning-Apex Website Incorrect Info If you are looking to purchase wheels and TPMS sensors from Apex direct, please note that their website is posting wrong information on the wheel sensors. This is what is currently posted: 3 Series + M3 •E46: 1999 (September) – 2002 (February) – OEM part#: 36-11-8-378-681 •E46: 2002 (March) – 2003 (August) – OEM part#: 36-11-8-378-682 •E9X: 2005 – 2010 (September) – OEM part#:36-23-6-781-847 •E9X: 2010 (October) – 2012 – OEM part#:36-10-6-790-054 •F3X: 2011 (February) – present – OEM part#: 36-10-6-798-872 I have a 2010 BMW M3 manufactured date of 9/2009. By the above information, I would need part#:36-23-6-781-847.....this in not correct, the date range is wrong. I actually need part#:36-10-6-790-054. All other website's such as Turnermotorsports.com and Bimmerworld.com as well as RealOEMParts.com post the correct information. I purchased a set of ARC-8's 18x10's wheels from them just last week for a track event next week at VIR, and ordered the wheel sensors as they suggested per their website. Had a set of Nitto NT-01's mounted and luckily put them on the car prior to the event just to test them out. In doing so, I discovered that the TPMS would not reset. So, buyer beware!!! __________________ 2002 BMW E39 M5 : Track Car 2010 BMW E92 M3 : Stock...for now. 2010 BMW E70 X5M: Stock. Last edited by CMBeamerM5; 04-03-2014 at 08:05 PM..
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04-01-2014, 12:42 PM	#2
grantmax Lieutenant Colonel 142 Rep 1,637 Posts Drives: 2011 M3 ZCP Join Date: Mar 2011 Location: LA iTrader: (1)	Such a helpful post! Well done OP. Hopefully Apex will see this and make the change.
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04-01-2014, 12:47 PM	#3
quicktwinturbo Lieutenant 33 Rep 547 Posts Drives: Limited Ed Toyota Camry Join Date: Oct 2010 Location: IL, AL, ATL, SC iTrader: (2)	They are sponser here right? They should cover the additional cost... It's their fault. Jst say'n
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04-01-2014, 03:36 PM	#5
CMBeamerM5 Private 2 Rep 53 Posts Drives: 2002 M5, 2010 M3 & 2010 X5M Join Date: Nov 2011 Location: Charlotte, NC iTrader: (0)	Great news!!! Apex corrected their website: 3 Series + M3 •E46: 1999 (September) - 2002 (February) - OEM part#: 36-11-8-378-681 •E46: 2002 (March) – 2003 (August) - OEM part#: 36-11-8-378-682 •E9X: 2005 - 2009 (August) - OEM part#:36-23-6-781-847 •E9X: 2009 (September) - 2013 - OEM part#:36-10-6-790-054 •F3X: 2011 (February) - present - OEM part#: 36-10-6-798-872 Was contacted by Apex and they have agreed to take care of the cost to dismount, remount and balance the wheels. I'm glad to see a company that stands behind their product and services, it's not everyday you see this anymore. I'm a happy customer once a again. Thanks ApexRacing.com. __________________ 2002 BMW E39 M5 : Track Car 2010 BMW E92 M3 : Stock...for now. 2010 BMW E70 X5M: Stock. Last edited by CMBeamerM5; 04-03-2014 at 08:09 PM..
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04-01-2014, 06:24 PM	#6
Expert@ApexWheels BimmerPost Supporting Vendor 3530 Rep 6,752 Posts Drives: M3 Join Date: Jun 2012 Location: Bay Area iTrader: (0)	CMBeamerM5, We're very sorry we weren't initially aware of the additional costs that you had incurred, and are more than happy to compensate you for them. It was our mistake and therefore our responsibility. Also, we appreciate you pointing out the error on our Website. It was recently launched and unfortunately, this wasn't caught. Immediately after you have contacted us on Monday, we had the part numbers fixed on our product page. Thank you for your continual support, and we are glad to have you as a customer. __________________ 925-245-0773 /// info@apexraceparts.com Wheels /// Accessories /// Vehicle-Specific Fitment Guides /// Careers Last edited by Expert@ApexWheels; 04-02-2014 at 06:09 PM..
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04-02-2014, 10:12 AM	#11
SflBimmer8484 Brigadier General 1469 Rep 3,157 Posts Drives: . Join Date: Dec 2011 Location: Florida iTrader: (5)	+1 for Apex
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04-02-2014, 01:37 PM	#13
tbone28 vvvvvvvvvvvvvv 333 Rep 2,305 Posts Drives: ^^^^^ Join Date: May 2012 Location: Bay Area, CA iTrader: (18)	Kudos to OP for the FYI and kudos to Apex for doing the right thing
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04-02-2014, 02:27 PM	#14
CSBM5 Brigadier General 2723 Rep 3,337 Posts Drives: 2019 M2 Comp, 2011 M3, etc Join Date: Nov 2005 Location: Greenville, SC iTrader: (2)	I bought a set of 10x18 ARC8s in the group buy (thanks Apex for a wonderful deal btw!), and I told the person on the phone at that time that the web site listed the wrong sensor P/N for my 9/2010 build (i.e. 2011.5) M3; hopefully they will have it corrected now. I had them send the proper p/n sensors with the wheels, and everything worked out fine. Prompt shipping of group buy wheels (well over 100 orders for them) was appreciated also. They arrived in perfect condition. I used them this past weekend at the Performance Center autox with fresh NT-01s. __________________ Current Stable: 2024 G20 M340i Melbourne Red/Cognac 2019 F87 M2 Competition 6MT, LBB, slicktop, exec pkg 2007 E91 328i Silver, slushbox, Eibach fr/E93 M3 rear sway bars, ARC-8
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04-02-2014, 10:13 PM	#15
kitw Colonel 471 Rep 2,991 Posts Drives: F91 M8, 991.2 GT3 Join Date: Jun 2007 Location: Bay Area, CA iTrader: (20)	BTW - you don't need to have your tires removed, you can change TPMS without pulling the tire off all the way. You do need to rebalance them, but $240 for balancing is quite a bit.
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04-02-2014, 11:45 PM	#17
M3ANMACHINE Admiral 931 Rep 3,886 Posts Drives: 2011 E90 M3 + 2014 F15 X5 Join Date: Jan 2010 Location: Irvine, CA iTrader: (11)	Apex is the best. Not sure why this thread was necessary if they immediately fixed it though... __________________ 2020 FORD RAPTOR 2014 F15 X5 \| M-SPORT SOLD 2011 SG E90 M3 \| 2008 AW E90 M3 \| 2004 E46 M3
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04-03-2014, 01:24 AM	#18
Erie Von Otto DT///M 149 Rep 1,370 Posts Drives: 2014 F31 Touring Join Date: Apr 2011 Location: Rocket City, AL iTrader: (3) Garage List 2014 BMW Touring [0.00]	Attached Images __________________ "With great power comes great responsibility." -El-Superbeasto
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04-03-2014, 01:33 PM	#19
KwlAznKid Brigadier General 354 Rep 3,036 Posts Drives: BMW/MERCEDES/PORSCHE Join Date: Jun 2005 Location: Los Angeles/Fremont USC/UCSD Alum iTrader: (6)	Apex has OUTSTANDING service, I for one am not surprised at all to see them resolve this problem quickly. __________________ BMW E93 M3 / Mercedes Benz W209 CLK500 BMW E64 650I(sold) / BMW E92 328I(sold) / BMW E46 M3(sold) / BMW E92 335I(sold) Porsche 996 911 C2(sold) / BMW E46 325CI(totaled)
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