DINAN NON-Rebate?

[swamp2]

What did everyone buy from Dinan that was subject to a rebate?

[GregW / Oregon]

Originally Posted by swamp2

What did everyone buy from Dinan that was subject to a rebate?

Anything qualified early this year. I bought springs. The rebate srot of pushed me over the line, as they are more expensive than most.

[lucid]

Originally Posted by BarryC

Hopefully they get this done soon. I will say it annoys the crap out of me when there is no name attached. Always makes me feel like the person is hiding....

BC

Originally Posted by GregW / Oregon

Yes, kind of wierd to write it so personally then not give his/her name. If they really wanted to show they were addressing things, they shold have given out their personal email and direct phone number.

I agree that that signing it would have been the more professional thing to do.

[lucid]

Originally Posted by swamp2

What did everyone buy from Dinan that was subject to a rebate?

I bought springs and camber plates. I should be getting back ~$170.

[lucid]

Originally Posted by GregW / Oregon

Anything qualified early this year. I bought springs. The rebate srot of pushed me over the line, as they are more expensive than most.

Are you sure it was anything? I thought certain items such as BBKs and stroker engines were excluded, but I don't recall clearly.

[eeeboy]

I bought the gears: $2999.00 give me my rebate!

[KINGLEH]

exhaust here...

got NO rebate and 2 fake tips!... : [


sounds good tho...

[GregW / Oregon]

You LA area peeps should go to this and ask Steve where you rebate is!

"Come meet Steve Dinan in Glendale, CA on Sunday October, 4th from 11am to 3pm! Visit the Avus Autosport booth at the ACCESSORY FEST 2009 held at Pacific BMW to meet Steve and see the Dinan S3 M3."
--Dinan e-newsletter 9/29

[AMJ_77]

Got gears + exhaust - they owe me nearly $1000. I wonder if I should raise shit or wait a little longer...

[lucid]

Originally Posted by AMJ_77

Got gears + exhaust - they owe me nearly $1000. I wonder if I should raise shit or wait a little longer...

Did you get the full exhaust with the mid-pipes?

Anyway, did you still not get the email? If not, I'd definitely call.

[AMJ_77]

I got their random "dinan news letter" but not the one you guys mentioned. I will call monday. The exact amount they owe me is $798 US. Must be more than they can afford to give out. I will call Monday as I assume they aren't open tomorrow. I will try anyways. Pathetic.

[lucid]

Originally Posted by AMJ_77

I got their random "dinan news letter" but not the one you guys mentioned. I will call monday. The exact amount they owe me is $798 US. Must be more than they can afford to give out. I will call Monday as I assume they aren't open tomorrow. I will try anyways. Pathetic.

That is a considerable amount. Not the kind of thing you'd write off. I'd call for sure. Good luck and let us know what you find out.

[GregW / Oregon]

Originally Posted by AMJ_77

Got gears + exhaust - they owe me nearly $1000. I wonder if I should raise shit or wait a little longer...

You're call - they only owe me $135. Since they have acknowledged a problem, I'm going to give tham a couple more weeks.

[AMJ_77]

Any word yet?

[GregW / Oregon]

Originally Posted by AMJ_77

Any word yet?

Nope. Sent a sharply worded email Tuesday - no response.

[doba_s]

I am telling you guys 99% they have your money on CD account and waiting for the term to end ...

it doesn't look like things are going well at Dinan ... Got a postcard not too long ago that you can even bring your Mercedes and they will work on it ...

[lucid]

It's more likely that they don't have any cash to invest in a CD account.

[AMJ_77]

So it looks like I am going to be out a lot because of these guys. I wonder what action we can take. They are still selling products I assume?

[GregW / Oregon]

I'm sending a snail mail letter to Steve Dinan today.

[lucid]

Originally Posted by GregW / Oregon

I'm sending a snail mail letter to Steve Dinan today.

Let us know what you find out. This is getting to be really ridiculous.

[GregW / Oregon]

Here is the letter I am mailing today:

Steve Dinan
DINAN
865 Jarvis Dr.
Morgan Hill, CA 95037

Re: Non receipt of rebate

Dear Mr. Dinan,

I am writing you because, despite repeated email exchanges with your company in the past few months with promises of action, I have still not seen any.

Early this year you offered a 15% rebate on products purchased (originally through 4/30/09, later extended, I believe). I had been on the fence about your Stage 1 suspension for my ’08 M3 Coupe, but this offer was enough to entice me, and I purchased the springs in February, finally receiving them in April, installing them April 28. At the very beginning of May I sent in the rebate form and supporting documentation.

After waiting patiently for 12 weeks as suggested on the form with no communication from you, I sent an inquiry to dinanrebates@dinancars and received on 8/1 confirmation that my form had been received and was being processed. “The August checks are being cut and you should receive yours shortly.” On 8/17 I was told, “We appreciate your response and your check will be there shortly.” On 9/2, after no further communication I was told, “We apologize for our delay but according to the system your check, #33956 for $134.85 was sent on August 31st. Please confirm receipt of your check.” Needless to say, that promised check was never received.

Almost 3 weeks ago, on 9/26, I received an email from the “new manager at the fulfillment center processing rebates for Dinan”, “I guarantee that all checks will be sent. I am personally going to follow each of the e-mail requests myself.” All this was written in the first person but the message was not signed nor any contact information given.

So, it has now been 23 weeks and I am still waiting for the rebate. And I am not alone; I have lots of company on the BMW forums in which I am active. It seems your reputation, which has been generally positive over the many years you have been in business, is going downhill fast. While I know these are challenging times for many businesses, to lie to customers rather than being forthright is never good.

I and my fellow BMW enthusiasts would appreciate some action on this.

Best regards,

Greg Williams

[mPlasticDesign]

I think it is a good letter. Though I am not directly affected, because I bought my dinan parts after the rebate and during the instant dicount, I would think twice about even buying all the Dinan parts I did had I known this is how they treat customers.