Poor Service from FCP Euro

smyles · 09-05-2019, 09:07 AM

Quote:

Originally Posted by MTM

Am glad so many of you have had a good experience. FCP did accept the return and sent a shipping label (plus a $25 customer credit).

I can understand the occasional screwup. We are all human. But to have it happen on two separate occasions (not once as EJT86 suggests) on the same parts is quite annoying. A two hour job has now become many more.

Credit, eh? I thought you "will Not be using them every again"?

BeaterM3 · 09-05-2019, 09:30 AM

With the exception of one time, I've had positive experiences with fcp. Even with the exception (a structure wasnt packaged responsibly), I made them aware of the package issue and they were more than responsive; offering to replace it and expedite the shipping.

Plus being in Mass, even the cheapest shipping option gets to me in 1 to 2 days.

GotV8? · 09-10-2019, 08:38 PM

sorry to hear about your experience. IMO, FCP is the a great vendor with their lifetime warranty replacement program, I literally have been servicing all my OE parts through them for many years. I love doing business with them. FCP is top notch in customer service in all the years with them. It sound you had bad luck with parts rather than FCP customer service. Hope you get things sorted out for you.

Dlpfcb · 09-11-2019, 07:44 AM

I am with everyone else, one bad expierence doesn't justify posting on a large forum as this. This will only potentially hurt there business. If this was my business I would be frustrated but as FCP does they chime in on the thread and say they will make it right. I have never heard anything negative and I just began using them and had nothing but amazing service. Nick at FCP even checked my cart and cross referenced my VIN to make sure everything I ordered was correct. Sorry to hear about your expierence but sometimes keeping your opinion to yourself can help keep a business healthy especially a company that has always been there to support or help this great forum.

EJT86 · 09-11-2019, 08:26 AM

Funny thing, FCP sent OP a return shipping label AND gave him a $25 credit yet this thread is STILL up.

Dlpfcb · 09-11-2019, 09:01 AM

Quote:

Originally Posted by EJT86

Funny thing, FCP sent OP a return shipping label AND gave him a $25 credit yet this thread is STILL up.

MTM · 09-14-2019, 07:24 AM

All I can say is the following:
- I posted about a frustrating situation
- I then added to it and explained how FCP tried to make it right so it was not one-sided
- I did not ask for the credit
- The string of posts actually makes them look good. As mentioned in the original post I was sure lots of people had great service, and the replies suggest my experience was not the norm
- For those of you who do not approve of the post, perhaps posting additional replies is counter productive

END

09-05-2019, 09:30 AM	#24
BeaterM3 Lieutenant 167 Rep 420 Posts Drives: E92 335XI (sold)/E92 M3 (sold) Join Date: Jun 2018 Location: Just outside of Boston iTrader: (0) Garage List 2010 BMW M3 [0.00]	With the exception of one time, I've had positive experiences with fcp. Even with the exception (a structure wasnt packaged responsibly), I made them aware of the package issue and they were more than responsive; offering to replace it and expedite the shipping. Plus being in Mass, even the cheapest shipping option gets to me in 1 to 2 days.
	Appreciate 0 Quote

09-10-2019, 08:38 PM	#25
GotV8? Captain 1051 Rep 836 Posts Drives: Jerez E92 M3 ZCP "12" Join Date: Mar 2017 Location: OHIO iTrader: (0) Garage List 1996 Honda Prelude ... [0.00] 2018 BMW F85 X5M [0.00] 2012 E92 M3 ZCP [0.00]	sorry to hear about your experience. IMO, FCP is the a great vendor with their lifetime warranty replacement program, I literally have been servicing all my OE parts through them for many years. I love doing business with them. FCP is top notch in customer service in all the years with them. It sound you had bad luck with parts rather than FCP customer service. Hope you get things sorted out for you.
	Appreciate 0 Quote

09-11-2019, 07:44 AM	#26
Dlpfcb Captain 483 Rep 647 Posts Drives: AW E92 M3 Join Date: Aug 2017 Location: Idaho iTrader: (1)	I am with everyone else, one bad expierence doesn't justify posting on a large forum as this. This will only potentially hurt there business. If this was my business I would be frustrated but as FCP does they chime in on the thread and say they will make it right. I have never heard anything negative and I just began using them and had nothing but amazing service. Nick at FCP even checked my cart and cross referenced my VIN to make sure everything I ordered was correct. Sorry to hear about your expierence but sometimes keeping your opinion to yourself can help keep a business healthy especially a company that has always been there to support or help this great forum.
	Appreciate 0 Quote

09-11-2019, 08:26 AM	#27
EJT86 Brigadier General 2383 Rep 3,726 Posts Drives: 2018 M2 Join Date: Mar 2014 Location: Boston, MA iTrader: (0) Garage List [0.00] 2018 BMW M2 [0.00]	Funny thing, FCP sent OP a return shipping label AND gave him a $25 credit yet this thread is STILL up.
	Appreciate 0 Quote

09-14-2019, 07:24 AM	#29
MTM Lieutenant 83 Rep 468 Posts Drives: 2009 M3 Join Date: Sep 2011 Location: Houston iTrader: (1)	All I can say is the following: - I posted about a frustrating situation - I then added to it and explained how FCP tried to make it right so it was not one-sided - I did not ask for the credit - The string of posts actually makes them look good. As mentioned in the original post I was sure lots of people had great service, and the replies suggest my experience was not the norm - For those of you who do not approve of the post, perhaps posting additional replies is counter productive END
	Appreciate 0 Quote