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03-18-2018, 05:23 PM | #23 | ||
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03-23-2018, 12:59 PM | #24 |
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Sorry to hear about your experience. Unfortunately, these tuner shops that grew large tend to all be the same - get it done at speed, while neglecting quality or problems. Only way to get it right is do research in advance, and demand you want so-and-so done before any work is started. Even then it's a crap shoot if the guy working on your car that day decided to not give a damn. Bottom line, they don't want you to come back and do free work for you, while they have a long line of customers they can make money from. Passion was no longer their MO, just cash.
When I had my Evo, back when Cobb SoCal was AMS Tuning, they were comparatively small and took good care of its customers. After they became Cobb and grew large, their quality just went to hell. My tune was knocking like crazy, and they literally just wrote me off. Ended up going to another smaller shop and guess what? Great service, great follow up. And round and round we go. |
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04-04-2018, 07:52 PM | #25 |
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--edit--
comment removed to avoid drama but.. i will say, coding those options you mentioned.. takes what? 5-10 minutes? they couldn't spare 5-10 minuets to make a customer happy? haha WOW
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BMW E93 M3 / Mercedes Benz W209 CLK500
BMW E64 650I(sold) / BMW E92 328I(sold) / BMW E46 M3(sold) / BMW E92 335I(sold) Porsche 996 911 C2(sold) / BMW E46 325CI(totaled) Last edited by KwlAznKid; 04-04-2018 at 07:57 PM.. |
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04-05-2018, 08:50 PM | #26 | |
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But, yes. It is true that EAS refused to assist me with 5 minutes of time of what I would consider as professional courtesy/after service for a customer. Remember, I just had battery and other work done AND I didn't even ask for free coding. I offered to pay at least half for the possible fault or burden that both shop and customer could be considered responsible for. Initially they said they'd look into helping me with a solution. They stopped communicating with me and when it was brought up to them again weeks later they basically said it wasn't their fault or problem. Does that sound like a professional shop? I have a strong feeling that this is how they deal with a lot of people and it's not a long term strategy that works. |
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