VERY Unhappy with 360 forged service ....

drsnooz · 03-12-2009, 07:16 PM

Get your money back. Wheels are nice but now way in hell are they worth this long of a wait for shitty customer service. There are plenty of other manufacturer's out there that make nice quality wheels.

watrob · 03-12-2009, 07:16 PM

Quote:

Originally Posted by timo

nice to see ppl understand where im coming from ..... funny thing is i got a call from360 as they found out about this thread and they tell me now Monday my wheels will be shipped out ... lets see what happens on Monday..

Hey Timo,

What 360 wheels did you order anyway!

ismelllikepoop · 03-12-2009, 07:31 PM

is demand outstripping supply, or is it low that they dont have enough to manufacture a big enough batch? i have no idea just curious.

timo · 03-12-2009, 07:31 PM

Quote:

Originally Posted by watrob

Your minium wait will be 3 months, and it could take as long a 5 months. The problem you have is these wheels are made to order and you choose colour, type, finish and width, so there not off the shelf wheels.

I believe 3 months (12 weeks) should be the time line that any product that you order that needs to be manufactured should take. I usually wait that long for furniture and other items to be made and imported into the country. The problem is that with wheels you usually walk into a tyre/wheel shop, see the wheels on the self, say I want a set and you come back a couple days later and have them fitted as they are mass produced.

360 wheels are not mass produced and the demand is outstriping supply, the problem you have is whether you want to wait 3-5 months for these wheels or go buy a mass produced wheel. Yes it it frustrating and I jumped up & down like the next guy did.

It's the same for me with BMW, I have ordered my third X5 E70, this one I ordered at the end of Jan 09, it will not go into production unit early April 09 and I won't get it here in Australia until the end of May or early June 09, thats 4-5 months, I could go and buy one off the showroom floor but I want one with all the options and dealers don't order X5's fully optioned up to sell of the floor. It's using the same principal, I don't want the standard mass produced product and for that I have to wait, I am not happy about it and I have told the dealer who is a mate of mine its crap but thats the way it is.

youre not getting the point here , i understand these wheels are custom wheels and not mass produced , my problem isnt that i had to wait 3months for a set of wheels my issue here is that i was mislead for three months i was initially told the wheels would take 6weeks , i was fine with that ,but everytime i call to find out about the wheels after 6weeks had passed i was always told they are going fine and they should be ready to ship next week , and next week would come and go over and over again , to me thats crap customer service , i think enough is enough really , be honest from the start and let me know that i would have to wait a few months , plain and simple..

timo · 03-12-2009, 07:32 PM

Quote:

Originally Posted by watrob

Hey Timo,

What 360 wheels did you order anyway!

got the mesh eights black on black lip

gthirtyfizle · 03-12-2009, 07:53 PM

Quote:

Originally Posted by timo

got the mesh eights black on black lip

damn that makes 3 of us on this thread alone with this combo

ideliver · 03-12-2009, 08:02 PM

Quote:

Originally Posted by 3XTR3M3

thats, pretty, fucked, up, dude, i, cant, believe, its, taking, that, long

Quote:

Originally Posted by gthirtyfizle

why, do, you, put, comas, after, every, word,?

labelexec · 03-12-2009, 08:02 PM

Quote:

Originally Posted by sard

Kinda reminds me of when I did an engine transplant with a place called Place Racing down by San Gabriel area. They originally said it would take a handful of weeks which turned out to be about 6+ months. They even made us pay for repainting the engine bay claiming we had it painted before because they stripped the paint somehow and that was their excuse. Mother fuckers. I feel your pain. Shady businesses are a dime a dozen. GT Motoring called me today and said my BBS wheels from JAPAN arived today =D. Order was placed bout 1 months ago.

BBS wheels from Japan? I thought BBS was German

rob612 · 03-12-2009, 08:05 PM

damn. i hope things work out for you!

tma1c · 03-12-2009, 08:14 PM

Quote:

Originally Posted by timo

got the mesh eights black on black lip

I know the wait is long but the black on black will look sick!!!

timo · 03-12-2009, 08:18 PM

Quote:

Originally Posted by tma1c

I know the wait is long but the black on black will look sick!!!

Yeh i dont doubt that

Sticky · 03-12-2009, 08:19 PM

A quick resolution is necessary for a number of reasons. Either a return of money or delivery of product, but whatever it is, must be done quickly.

jimmyeatsworld · 03-12-2009, 08:20 PM

Quote:

Originally Posted by labelexec

BBS wheels from Japan? I thought BBS was German

Japanese

tma1c · 03-12-2009, 08:22 PM

Quote:

Originally Posted by timo

Yeh i dont doubt that

You can always get your money back, I would wait and see what their response will be. Ive seen a few in person and my jaw dropped every time. Hope it works out for ya!

watrob · 03-12-2009, 08:32 PM

Quote:

Originally Posted by timo

got the mesh eights black on black lip

Hi timo,

This might make the wait a bit easier!

timo · 03-12-2009, 08:32 PM

Quote:

Originally Posted by Sticky

A quick resolution is necessary for a number of reasons. Either a return of money or delivery of product, but whatever it is, must be done quickly.

yes that will happen very soon , they have called me twice already
, shame it had to get to this

timo · 03-12-2009, 08:34 PM

Quote:

Originally Posted by watrob

Hi timo,

This might make the wait a bit easier!

Lol , yes it did , thanks

Sticky · 03-12-2009, 09:07 PM

Quote:

Originally Posted by timo

yes that will happen very soon , they have called me twice already
, shame it had to get to this

Well, I don't think you needed to make 2 threads on it.

geminidragon · 03-12-2009, 09:12 PM

I ordered my 360 mesh 8's back in november as well. My rims are delayed, and honestly, they will probably be delayed for a couple more weeks. Everyone at 360 tho has given me at least a great customer service experiance, or at least, as good as one can hope for when your rims arent on your car and your dying from the anticipation of putting them on lol. It was bad timing, but timo, you know your getting a pair of rims that will be very unique to your car! I hope you stay patient, those rims will look sick on your car, and 360 will def do you right and make sure it was worth the wait. Watrob....did you get those put on your car yet? Pictures????

watrob · 03-12-2009, 09:46 PM

Quote:

Originally Posted by geminidragon

I ordered my 360 mesh 8's back in november as well. My rims are delayed, and honestly, they will probably be delayed for a couple more weeks. Everyone at 360 tho has given me at least a great customer service experiance, or at least, as good as one can hope for when your rims arent on your car and your dying from the anticipation of putting them on lol. It was bad timing, but timo, you know your getting a pair of rims that will be very unique to your car! I hope you stay patient, those rims will look sick on your car, and 360 will def do you right and make sure it was worth the wait. Watrob....did you get those put on your car yet? Pictures????

No not yet, with the cyclone that hit this week and the container ship off the coast that lost 20,000 gals on oil(which has washed up on the beach) plus 32 containers full of fertiliser that went overboard I need to drive up the beach (no road) and check my beach house. Hopefully next week I will fit the wheels!

wfoE90 · 03-12-2009, 09:50 PM

Quote:

Originally Posted by timo

Hey guys , well im pretty new here , from Toronto , got my 08 M3 in Novemeber , so i went ahead and purchased a set of 360 forged wheels , thinking i would have them before the weather gets nicer here ,like now , its been just over 3months ive ordered my wheels paid for in full in December ,and havent even been given a delivery date or anything yet , everytime i call , my wheels wil be delivered next week , ive been hearing this for the past month now , so i decided to speak to the guy who handles the production of the wheels and ships them , so he guaranteed me my wheels would be shipped today , havent heard anything from anyone there , tried calling a few times , The guy isnt in today , how convenient .I am really pissed off by this now , its really not fair , i wish they would just be straight with me and tell me ok we have so much volume your wheels were backordered , i would have been fine if i was told this , but everytime i spoke to someone there i was told , yes everything is good to go , Im getting to a point where i will be taking legal action against them . Anyways i just thought i would let you guys know about this , hopefully someone from 360 reads this . So maybe i can get my wheels sometime soon .

I think you should give them a final deadline or get your money back.

GL on this.

watrob · 03-12-2009, 10:12 PM

Quote:

Originally Posted by wfoE90

I think you should give them a final deadline or get your money back.

GL on this.

That maybe find but you are stuck between a rock and hard place. If you cancel the order you then have to wait another 4-8 weeks by the time you find another set of wheels you like, order them and start the wait all over again.

Yes 3 months should be the maxium wait, hopefully they will get them freighted out next week!

03-12-2009, 07:16 PM	#23
drsnooz Professor 19 Rep 437 Posts Drives: 08 E60 M5 Join Date: Apr 2007 Location: Viva Las Vegas!!! iTrader: (3)	Get your money back. Wheels are nice but now way in hell are they worth this long of a wait for shitty customer service. There are plenty of other manufacturer's out there that make nice quality wheels.
	Appreciate 0

03-12-2009, 07:31 PM	#25
ismelllikepoop First Lieutenant 26 Rep 365 Posts Drives: m3 Join Date: May 2008 Location: pooptown iTrader: (1)	is demand outstripping supply, or is it low that they dont have enough to manufacture a big enough batch? i have no idea just curious.
	Appreciate 0

03-12-2009, 08:05 PM	#31
rob612 Second Lieutenant 13 Rep 235 Posts Drives: e92 - m3 Join Date: Jul 2008 Location: California iTrader: (1)	damn. i hope things work out for you!
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03-12-2009, 08:19 PM	#34
Sticky Banned 78 Rep 2,244 Posts Drives: E92 Jerez DCT M3 Join Date: Jan 2008 Location: Anaheim Hills / Malibu iTrader: (0)	A quick resolution is necessary for a number of reasons. Either a return of money or delivery of product, but whatever it is, must be done quickly.
	Appreciate 0

03-12-2009, 09:12 PM	#41
geminidragon New Member 2 Rep 28 Posts Drives: 2008 e90 m3 Join Date: Nov 2008 Location: memphis, tn iTrader: (0)	I ordered my 360 mesh 8's back in november as well. My rims are delayed, and honestly, they will probably be delayed for a couple more weeks. Everyone at 360 tho has given me at least a great customer service experiance, or at least, as good as one can hope for when your rims arent on your car and your dying from the anticipation of putting them on lol. It was bad timing, but timo, you know your getting a pair of rims that will be very unique to your car! I hope you stay patient, those rims will look sick on your car, and 360 will def do you right and make sure it was worth the wait. Watrob....did you get those put on your car yet? Pictures???? __________________ Active Auto Exhaust and X-Pipe, Short throw shifter, Pulley, Software, SuperCharger. KWv3 Coilovers. Tint. Color matched kidney grills/side grills and Hid Angel Eye kit. Color coded Brembo's and Adv.1 5 Spoke rims. Vorsteiner bootlid, front bumper and rear diffuser.
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