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12-03-2012, 02:47 AM | #111 |
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Wow, I just had an experience with Bobby@PY Speed too just this past week. I had ordered a part for my E89 and he kept telling me that he would get back to me as soon as he had some information on when he would hear from the manufacturer of the part...one week later and he still hasn't been able to contact that manufacturer (3D design btw). So I took it into my own hands and contacted a few other people who work at PYspeed (Sean and Eric) and within 1 hour I find out that 3D has it in stock and needs to be shipped to me from Japan.
ALL THIS TIME, Bobby couldn't find out if they had it in stock or what and talking to a different rep, I find out the answer in 1 hour. I find out that my order placed last week will now be processed tomorrow. Omg, customer service varies so much over at PYSpeed but there are good apples. I will reserve judgement on if they actually send me my product I ordered in the 2 weeks or so they said it would take to get here to the states and then to me....but all is not lost folks..just got talk to the right PYspeed people..sad but true.
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12-03-2012, 02:49 AM | #112 | |
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12-03-2012, 04:28 AM | #113 |
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12-03-2012, 01:46 PM | #114 |
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OH GREAT!!! I just ordered my HRE's 2 weeks ago!!! Now what?! Hopefully they prove you guys wrong!!
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12-03-2012, 01:48 PM | #115 |
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Two weeks! Ha, I have received items in less time shipping to Germany, NY should be quick. Good luck with that and sorry for your loss. Did you check to see if they charged you Priority and mailed it Parcel?
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12-03-2012, 03:50 PM | #116 |
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Good luck with that! Hopefully you get them this week but I'll be skeptical because they would of told you they have them in stock and actually drop shipped them to you which is what happened with mine! Call them and ask for Tracking and you will see they going to tell you they haven't been shipped because they had a lot of wheels orders and then have them shipped a few days later.
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12-03-2012, 04:17 PM | #118 |
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Shipping to Afghanistan APO AE from Amazon!!!
So I ordered a wireless hard drive from Amazon on the 27 of November and guess what? I got it delivered 6 days later! Wow talk about fast shipping, maybe PYspeed needs to contact Amazon and ask how they managed such great shipping service to APO AE! Look at the shipping label notice in the lower right corner the shipping date!!! Oh and I only paid $4.71 for shipping!
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12-03-2012, 04:19 PM | #119 | |
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Guy on the right = PYJOKE D'oh!
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12-03-2012, 04:24 PM | #121 |
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12-03-2012, 04:26 PM | #122 |
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Yup Bro! They will not offer me a full refund on the shipping to even try to make it right!!!
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12-03-2012, 04:36 PM | #123 | |||||
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Normally I don't like to jump into these Comment/Feedback threads to respond to complaints. I do take most complaints personally and do take the initiative to PM each member who feel they didn't get treated correctly. But the below, I must write back...
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Either way, I'm not trying to argue, just trying to shed some light. We take things seriously, and I do personally communicate with the members on here. If you need anything, or would like me to help you, shoot me a PM. Quote:
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Also responded to you through email. Last edited by Sean@PYSpeed.com; 12-03-2012 at 04:48 PM.. |
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12-03-2012, 05:22 PM | #124 | |
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12-03-2012, 05:30 PM | #125 | |
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Not sure if Post Office reserves space, but I do know that UPS have reserved pickup trucks for all pkgs. For example, a friend told me that the sort facility at the Newegg plant had about 3-4 cargo trucks waiting in the back everyday. -Sean |
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12-03-2012, 05:43 PM | #126 | |
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Amazon doesn't charge like $30 bucks for a 2lb package, if they do, it's next day air/saturday delivery, which means you get it 24 hrs later at MAX and you PAID FOR IT. TireRack? Helped my parents replace their alloys and tires from a package from TireRack for their 4Runner....Price for shipping was only $130, ground. $300 bucks for shipping = tirerack's UPS/FEDEX 2nd day air rates for both wheels and tires. I've shipped a set of wheels many times before. Last set were blizzaks on 189's, unboxed, and slapped on FEDEX Ground labels...total price <$120 w/10% discount from USAA. These were delivered a week later. Now you may not be able to push that much volume compared to Amazon/TR, but as a business, you should be well in between regular consumer shipping rates and businesses. Based on the OP's post, you basically baited and switched shipping methods and pocketed the difference. You shoud've notified OP and made him situationally aware of the matter and let him decide on how to proceed. APO addresses counts as a regular O/CONUS so same rate applies! |
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12-03-2012, 05:56 PM | #127 | |
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If you ever decide to give us a try, PM me personally. |
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12-03-2012, 06:19 PM | #128 | ||
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To PYSPEED defense HRE's are made to order once you order them. I wasn't complaining that I've been waiting 2 weeks.. I just mentioned the 2 weeks as in I just ordered my wheels I wasn't complaining sorry.. Honestly customer service with bobby @PYSPEED has been great very helpful overall!!
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12-03-2012, 06:25 PM | #129 | |
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12-03-2012, 06:31 PM | #130 | |
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However, on future purchases or regards, I can definitely help. The word is coming from me, publicly on the forum. |
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12-04-2012, 03:03 AM | #131 | |
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I still would like to have those dimensions of the box and the amount you insure it for, if thats not too much to ask. Until then, I will do my best to inform the people of what has happen. Thanks! Consumer: The consumer is the one who pays to consume the goods and services produced. As such, consumers play a vital role in the economic system of a nation. In the absence of effective consumer demand, producers would lack one of the key motivations to produce: to sell to consumers. |
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12-04-2012, 03:47 AM | #132 |
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PYSpeed should know this already...however, it looks like they have some unexperienced people working there.
http://www.fedex.com/us/smartpostgui...als/9_APO.html So if you don't get good rates with USPS, why not use FEDEX APO SMARTPOST? All I had to do is type in FEDEX APO in Google.... from the customer standpoint it looks like PYSPEED does not care. If you guys did care, you would reimburse the customer all his shipping costs for the inconvience you may have caused him.... but hey... seems like you guys are just money hungry.
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